100 episodes

Cherryleaf Ltd.’s podcast on becoming a better technical and business communicator.

www.cherryleaf.com

The Cherryleaf Podcast Cherryleaf

    • Technology
    • 5.0 • 5 Ratings

Cherryleaf Ltd.’s podcast on becoming a better technical and business communicator.

www.cherryleaf.com

    141. What Techcomm problems can generative AI solve?

    141. What Techcomm problems can generative AI solve?

    In this episode, we look at what Techcomm problems can generative AI solve.
    Technical writers today face numerous challenges that can hinder productivity and impact content quality. From managing high volumes of documentation to keeping pace with rapid product changes, it takes great effort to produce and maintain helpful, accurate, and engaging technical content. This is where AI comes in.
    In this episode, we provide an overview of the common pain points technical writers experience and demonstrate how generative AI can effectively address many of these issues. From automating repetitive tasks to enhancing writing quality, AI-powered tools offer new capabilities that will transform the field of technical communication.
    We discuss key applications like boilerplate text generation, text summarisation, grammar corrections, writing style adaptability, and more. With the right human-AI collaboration, technical writers can be more efficient, consistent, and creative.
    We will publish a transcript on the Cherryleaf blog. 
    About Cherryleaf:
    Cherryleaf

    • 14 min
    140. Kristof Van Tomme on the role of API and developer portals in Generative AI systems

    140. Kristof Van Tomme on the role of API and developer portals in Generative AI systems

    We talk to Kristof Van Tomme, CEO of Pronovix, about the role of API and developer portals in Generative AI systems. We discuss how organisations can prepare for AI.
    We talk about what documentation infrastructure organisations should have in place to be able to use AI safely from an information perspective. We also discuss whether developer portals will become even more important.
    We will publish a transcript on the Cherryleaf blog. 
    About Cherryleaf:
    Cherryleaf

    • 43 min
    139. Techsmith’s Daniel Foster on the contentious relationship between technical writers and video content

    139. Techsmith’s Daniel Foster on the contentious relationship between technical writers and video content

    We talk to Daniel Foster, Director of Strategy at TechSmith,  about the contentious relationship between technical writers and video content.
    A growing trend among technical writers is the integration of video content alongside traditional documentation and visuals, offering a dynamic and immersive medium to enhance user understanding and engagement. However, writers generally prefer words because they’re easier to reuse and scale, as well as being more efficient for their overall business. This leads to a rather contentious relationship with video elements...especially with clients specifically requesting more of them.
    Daniel regularly works with technical writers on how to bridge this gap and effectively leverage video content to complement their writing. 
    We discuss how technical writers can effectively manage this contentious relationship.
    We will publish a transcript on the Cherryleaf blog. 
    About Cherryleaf:
    Cherryleaf
     
    Techsmith's Research hub includes:- Value of Visuals- Ultimate Guide to Simplified User Interface Graphics (SUI)- The Ultimate Guide to Easily Make Instructional VideosGuide to adding captions to videos
    Simplify Tool in Snagit (tutorial)Audiate

    • 37 min
    138: Generative AI and Techcomm, lessons learnt so far

    138: Generative AI and Techcomm, lessons learnt so far

    We reflect on the lesson learnt so far as a result of developing our upcoming elearning course on using Generative AI in technical communication.
    We will publish a transcript on the Cherryleaf blog. 
    About Cherryleaf:
    Cherryleaf

    • 12 min
    137. Using AI in techcomm: the questions you’re asking

    137. Using AI in techcomm: the questions you’re asking

    As part of our research into using generative AI in technical communications, we ran a survey to discover the questions that technical communicators are asking.
    In this episode, we review those questions and identify some common themes. 
    About Cherryleaf:
    Cherryleaf

    • 18 min
    136. Generative AI, what do the buzzwords mean?

    136. Generative AI, what do the buzzwords mean?

    When people talk about AI, chatbots, and tools like ChatGPT, all the new terminology can make it hard to understand how it all works. In this episode, we're going to look at the definitions of some of the words that you might hear.
     
    Register for our webinar Using AI in techcomm: What you asked, and the answers
     

    Thursday 29th June 2023
    As a way of bridging the gap between the potential of Artificial Intelligence (AI) and the specific needs of Technical Communicators, we conducted a survey within the technical communications community. We wanted to uncover the most pressing questions, concerns, and areas of interest related to using AI and ChatGPT in technical communications.
    In this webinar, we’ll present some of the questions you raised, and outline the answers to those questions. Additionally, we will present a framework for identifying opportunities and best practices for integrating ChatGPT and AI into their technical authoring processes.

    About Cherryleaf:
    Cherryleaf

    • 20 min

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