35 episodes
The CS Mentor - All things Customer Success Ankit Aggarwal
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- Business
When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.
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S204 - Setting up Customer Success Function within your Organization
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.
More Read:
https://customersuccessbox.com/how-to-start-a-customer-success-department/ -
S203 - Hiring and Growing the CS Team
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.
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S202 - Wearing Multiple Hats as a CSM
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things.
In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once. -
S201 - How to Accelerate Customer Relationships with Ronni Gaun
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
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Episode 30: OKRs for Customer Success Managers
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
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Episode 29: How much do CSMs earn
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.
In this episode, I would be answering 4 key questions:
How does a career in Customer Success look like?
What's the career path?
CS learning opportunities?
How much can you earn?
Anonymous Salary Survey:
https://incustomersuccess.com/salary-benchmarks/