47 episodes

Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards

The Field Service Podcast Field Service News

    • Business

Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards

    s4 ep16: How Tech Delivers Health and Safety in the Field

    s4 ep16: How Tech Delivers Health and Safety in the Field

    In this episode of the Field Service Podcast, Kris Oldland, Editor-in-Chief, Field Service News is joined by Danny Wieder a Field Service Consultant with HSO and the two discuss how technology can deliver crucial Health and Safety requirements for our field service engineers. 

    • 14 min
    s4 e15: Embracing the Blended Workforce

    s4 e15: Embracing the Blended Workforce

    As part of a documentary on the Rise of the Blended Workforce, Kris Oldland, Editor-in-Chief, Field Service News, interviewed Doug Lacy, CEO, Pivital, about how his organisation have embraced using a mix of internal and third-party labour.

    • 30 min
    s4 e13: Embracing IoT and Education

    s4 e13: Embracing IoT and Education

    Kris Oldland, Editor-in-Chief, Field Service News talks to Patrick Jansen of VBR Turbines about why they felt the need to invest in an IoT solution, why they are embracing remote assistance and how they've got a surplus of waiting recruits for roles despite cutting all traditional recruitment spend entirely. 

    • 42 min
    s4 e14: The Next Generation

    s4 e14: The Next Generation

    A Field Service News' favourite, Cheryl-Anne Sanderson, joins Mark Glover for our latest podcast bringing ideas around networking, perception and nurturing young talent. 

    • 28 min
    Se4 ep12: Last mile headaches and sustainability

    Se4 ep12: Last mile headaches and sustainability

    Kris Oldland, Field Service News, Editor-in-Chief, returns to the host's chair of the Field Service Podcast and welcomes Rich Agostinelli, CEO of ByBox to the podcast for the first time as the two discuss overcoming the headache of last-mile service and how the societal wide drive towards sustainability is a very good thing for the field service industry at large. 

    • 32 min
    s4 e10: Building your own Social Environment for Success

    s4 e10: Building your own Social Environment for Success

    Regular Field Service News' contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high performance, innovation and change.

    • 35 min

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