Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards
COVID19 and Servitization - acceleration or hurdle? ft. Prof. Christian Kowolkowski
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services
How are field service companies adapting during the COVID19 crisis ft. Jan van Veen, MoreMomentum
During the height of the first wave of the pandemic Field Service News hosted a series of live streams to help support the global field service sector. One of the most prominent of those streams features Jan van Veen, founder, MoreMomentum who offered some detailed insight into how many of the field service organisations within his community were adapting to the crisis. Now as we face a second series of lockdowns across Europe and beyond, we revisit that conversation...
Panel Discussion - COVID19 and Field Service
In this special edition of the Field Service Podcast Kris Oldland hosts a panel debate live from the Field Service Asia digital conference
Redefining the Value Proposition of Field Service post Pandemic.
Kris Oldland, Editor-in-Chief, Field Service news talks to Salesforce's Gary Brandeleer about the critical emerging discussion field service companies must hold round adopting a remote first approach to service delivery.
Adaptability, Customer-Centricity and Recovery
The Covid-19 enforced lockdowns were a hugely challenging time for everyone, and field service as a sector faced challenges we had never seen before. Yet, in the face of adversity many companies showed exceptional innovation and leadership as they quickly adapted to the lockdown environment.
One such company was Koenig and Bauer who have been working with Salesforce closely to digitalise their business but as we found out here of the Field Service Podcast, technology is just part of the equation...
The Importance of the Connected Customer ft. Ashok Khartham
Kris Oldland, Editor-in-Chief, Field Service News talks to Ashok Khartham CEO of M-ize about the recent investment his organisation has received, the space they occupy in the field service technology ecosystem and why Khartham believes the missing piece in the connected field service puzzle is the connected customer and how he has approached building a solution to remedy this issue