56 episodes

Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards

The Field Service Podcas‪t‬ Field Service News

    • Management
    • 5.0 • 1 Rating

Hosted by Kris Oldland, Editor-in-Chief, Field Service News the Field Service Podcast brings you interviews with leading figures within the field service and wider customer service world with a focus on understanding service excellence and the technology that is driving it forwards

    COVID19 and Servitization - acceleration or hurdle? ft. Prof. Christian Kowolkowski

    COVID19 and Servitization - acceleration or hurdle? ft. Prof. Christian Kowolkowski

    Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Professor Christian Kowolkowski of Linkoping University to discuss his recent study of Italian manufacturers and to understand the lessons we can learn from them on the impact of COVID19 on the increasing shift towards advanced services

    • 59 min
    How are field service companies adapting during the COVID19 crisis ft. Jan van Veen, MoreMomentum

    How are field service companies adapting during the COVID19 crisis ft. Jan van Veen, MoreMomentum

    During the height of the first wave of the pandemic Field Service News hosted a series of live streams to help support the global field service sector. One of the most prominent of those streams features Jan van Veen, founder, MoreMomentum who offered some detailed insight into how many of the field service organisations within his community were adapting to the crisis. Now as we face a second series of lockdowns across Europe and beyond, we revisit that conversation...

    • 1 hr 3 min
    Panel Discussion - COVID19 and Field Service

    Panel Discussion - COVID19 and Field Service

    In this special edition of the Field Service Podcast Kris Oldland hosts a panel debate live from the Field Service Asia digital conference

    • 51 min
    Redefining the Value Proposition of Field Service post Pandemic.

    Redefining the Value Proposition of Field Service post Pandemic.

    Kris Oldland, Editor-in-Chief, Field Service news talks to Salesforce's Gary Brandeleer about the critical emerging discussion field service companies must hold round adopting a remote first approach to service delivery.

    • 41 min
    Adaptability, Customer-Centricity and Recovery

    Adaptability, Customer-Centricity and Recovery

    The Covid-19 enforced lockdowns were a hugely challenging time for everyone, and field service as a sector faced challenges we had never seen before. Yet, in the face of adversity many companies showed exceptional innovation and leadership as they quickly adapted to the lockdown environment.

    One such company was Koenig and Bauer who have been working with Salesforce closely to digitalise their business but as we found out here of the Field Service Podcast, technology is just part of the equation...

    • 42 min
    The Importance of the Connected Customer ft. Ashok Khartham

    The Importance of the Connected Customer ft. Ashok Khartham

    Kris Oldland, Editor-in-Chief, Field Service News talks to Ashok Khartham CEO of M-ize about the recent investment his organisation has received, the space they occupy in the field service technology ecosystem and why Khartham believes the missing piece in the connected field service puzzle is the connected customer and how he has approached building a solution to remedy this issue

    • 31 min

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