The Future of Health is a podcast from Health:Further. We believe that people who dedicate their lives to the well-being of others should have the complete support of society. We bring them together to create a network of support and collaboration.
Design or be designed: Dr. Kyra Bobinet with Chris Chan
You all remember Chris Chan - good friend of Health:Further and a former guest on the podcast. He is a healthcare entrepreneur and innovator in the best sense of both terms. Chris brings a unique and creative perspective to his work across healthcare, with his latest venture over at plif.us. We like Chris, so we asked him to guest host the show. His guest is Dr. Kyra Bobinet, a physician, entrepreneur, design thinker and behavior expert. She combines design principles with some serious neuroscience to help people change and adapt. It's an important intersection of skills in today's healthcare environment. Patients need to change, clinicians need to adjust their thinking and operations, and organizations need to change to new realities. Dr. Bobinet's work focuses on the individual, but it has implications for all aspects of our healthcare system. Check out her work at drkyrabobinet.com
Daniella Koren on State of the Art Patient Engagement
Daniella Koren is the founder of Arches Health, a digital patient engagement platform for oncology patients. Koren's work revolves around pushing medical information to patients in a way that reduces administrative burden, increases patient satisfaction and knowledge, and reduces anxiety for patients and caregivers. Arches is a good example of the way the business imperative for streamlined operations and improved patient engagement tools now align with the simple idea that it helps patients and caregivers feel better about their experience during a traumatic time. During this conversation we talk about pushing vs pulling information, the value of trust (for both clinicians and patients), automating and white-labeling tools, and the role of the EHR in today's healthcare industry.
A patient in the morning is a consumer in the afternoon - Patrick Spear of GMDC
As the retail industry looks for new ways to improve the shopping experience and manage consumer expectations around personalization, convenience, service and digital tools, the healthcare industry is learning to engage consumers for the first time. Historically a business-to-business industry, healthcare has not needed a deep understanding of consumer behavior. That foundation is shifting as care moves out of hospitals and individual patients begin having opportunities to act more like a true consumer. Health:Further has partnered with the Global Market Development Center to produce a track at the 2019 Selfcare Summit and look at these issues. GMDC CEO Patrick Spear joined us on the podcast to discuss the state of retail today, explain selfcare, and talk about the value of unconventional partnerships between the healthcare and retail industries. During the Rise of the Healthcare Consumer Track at the 2019 Selfcare Summit, produced by Health:Further, you will learn about opportunities for the healthcare and retail sectors to redefine how health is delivered based on these trends, particularly through new collaborative models that combine traditional clinical settings and retail. Through this track, healthcare providers will learn how to leverage the trend of care moving out of hospitals and towards patients-as-consumers for increased traffic, new revenue streams, and better overall health for society.
HEALTHCARE ROUNDTABLE: Patient Payments
How do healthcare providers adjust to the emerging system where patients are responsible for more of their healthcare spending? How do providers collect on unpaid medical bills? How do patients take responsibility for their care and demand accountability from their clinicians? What role does patient education play in the finances of healthcare? In this healthcare roundtable, we touch on all of these topics and more. We were joined by Wes Pass of CarePayment, Jeff Ridlehoover of Sphere.com, and Bradford Crowther of TransUnion.
Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health
We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team spends their time working to build a human-centered healthcare system through physical design, design thinking, technology, UI/UX, engagement patterns, and more, so Artusi is perfectly positioned to talk about a program like the CapitalOne cafes and whether it's relevant for healthcare.
Derek Anderson on tension in healthcare: creating consumer expectations without a consumer market
Derek Anderson is Vice President of Business Improvement at Vanderbilt University Medical Center. He is also an adjunct professor at Vanderbilt’s Owen Graduate School of Management. The combination of teaching future healthcare leaders and working within a top-tier academic medical center has given Anderson a strong yet sober opinion on the trajectory for traditional healthcare providers. Anderson recognizes the increasing rate of change in healthcare, viewing it as “a lot of potential chaos and a lot of uncertainty.” As a result, providers are being “thoughtful” about their next steps, especially as they look at managing their fixed assets like physical hospitals. Read more about the conversation here