The GenderGP Podcast The GenderGP Podcast

Transitions is a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.



If you’d like to know more about our services you can contact us, or read more on our website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



 



Ask A Question



 



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 

The GenderGP Podcast

Transitions: Amy

 

Hi There. My name's Cleo Madeline from GenderGP, and I'm stepping in for Dr. Helen Weberley for a special new mini series of the GenderGP podcast. Over the next few weeks, we'll hear firsthand accounts through members of the community about journeys they've been on the transitions they've been through and the moments that changed everything.

 





Cleo Madeleine:



Hi everyone. And welcome back to another episode of the GenderGP podcast. I'm Cleo Madeline. My pronouns are she/her and here in the studio with us today is Amy. Hi Amy. Thank you so much for joining us today. Could you just tell us a little bit about who you are and what it is that you do?







Amy:



Hi, thanks so much for the invite. So my name's Amy, my pronouns are she/her as well, so I'm a bit more ordinary than everyone else. So I work for Royal Mail, so not massively trans focused, I guess, but more down to earth.







Cleo Madeleine:



I, and I wouldn't say that working for Royal Mail is ordinary at all. I was gonna say, I think that's quite exciting, but obviously as someone who doesn't work for Royal mail, I've got a very romantic view of, of the job.







Amy:



it's very interesting.







Cleo Madeleine:



Yeah, exactly. It's important. You must be busy then with Christmas ramping up. Yes.







Amy:



Very, very busy.







Cleo Madeleine:



I guess. Yeah. Let's start off by talking about that a bit. So was it something you always wanted to do or something you just sort of fell into?







Amy:



Um, I fell into it really. I've only ever had two jobs, so obviously the job I have now and before that I just worked in Asda. So bit more run of the mill







Cleo Madeleine:



Royal mail is definitely more exciting than Asda. Yeah. having worked retail myself. I, I definitely take Royal mail over it. Yeah. So how long have you been doing that now?







Amy:



Um, so I've been working for Royal Mail for two and a half years now. Oh,







Cleo Madeleine:



Cool. You must meet a lot of people or I guess the other way around a lot of people must get to meet







Amy:



You. Yeah. So cuz we have the same round every day, at least I do. So I see the same about 580 houses every day.







Cleo Madeleine:

During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.



Chloe's Twitter is @drcrog. More information about their work and resource can be found on the 16point6 website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



 



Ask A Question



 



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 

The GenderGP Podcast

Transitions: Chloe

 





Cleo Madeleine:



Hi everybody. And welcome back to the GenderGP podcast. I'm Cleo Madeline. My pronouns are she/her and with me and the studio today is Chloe. Chloe. Tell us a little bit about who you are and what it is that you do.







Chloe Rogers:



Yeah. Hi everyone. Thanks Cleo for inviting me on the podcast. Really excited to be here. My name is Chloe Rogers. I'm a junior doctor currently working in Hampshire. My pronouns are they, she and I do a lot of work, both in, in my job and outside involving getting people, um, up to speed and educated about trans healthcare and non-binary healthcare in the UK today.







Cleo Madeleine:



Thank you so much. So on this mini series so far, we've had lots of different healthcare professionals, um, people involved at various stages in the development and of gender affirming care. We've not had any actual doctors yet. So if we start at the beginning, what was it that motivated you to get into the medical profession?







Chloe Rogers:



So I sort of picked my GCSEs basically, uh, based on the fact that I wanted to do medicine. So quite a long time ago. Um, I think I it's a very cliche answer, but I just really enjoy helping people. Um, and as I sort of got more into, um, my a levels and then my, my first degree, um, I did medical science cuz I, uh, needed an a in chemistry and I got a B. So I went and did medical science, which was the best thing that could have, could have happened cuz I had the chance to meet so many people that I would never have met. Um, including lots of people who sort of helped me find my own way in the LGBTQ community. I didn't come out until I went to uni mainly cuz I didn't know. Um, and through doing that, I found out a lot more about the issues sort of inherent to the healthcare system in the UK and also things that can come up as a result of different healthcare professionals, um, behaving in different ways or different systems, um, working in different ways, in different parts of the country. So yeah, in terms of sort of getting into medicine, it's something that I always wanted to do. And in terms of getting into this particular part of medicine, it's been very informed, um, sort of as I've gone through my university career, uh, from my friends and, and those around me.







Cleo Madeleine:



Yeah. I guess actually having that lived experience makes a real difference, not just in terms of clarifying what you want to do, but how you want to do it.







Chloe Rogers:



Yeah, I think so. And I,

During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.



If you’d like to know more about our services you can contact us, or read more on our website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



 



Ask A Question



 



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 

The GenderGP Podcast

Transitions: Ezra

 





Cleo:



Hi there. My name's Cleo Madeline from Gender GP, and I'm stepping in for Dr. Helen Webberley for a special new mini series of the Gender GP podcast. Over the next few weeks, we'll hear firsthand accounts from members of the community, the journeys they've been on, the transitions they've been through and the moments that changed everything. Hi everybody. And welcome back to the Gender GP podcast. I'm Cleo Madeline and my pronouns are she/her. And with me in the studio today is Ezra. Ezra. Could you just talk to us a bit about who you are and what it is that you do?







Ezra:



Okay, cool. Hi, I'm Ezra. I'm a non-binary person and I've kind of like identified that way for, at this point, most of my life. So it is like a big part of who. I am, I work at Gender GP as well. I'm a pathway advisor and I work in the new patients division. So I work a lot with kind of like new people coming into the service and helping people like get started on their journey and stuff, which is really rewarding and really cool. Yeah. I've recently qualified as a barber, so I'm kind of currently working on that as well. I've just started working in that a bit more like professionally as well, and yeah, that's also really rewarding and fulfilling.







Cleo:



Amazing. Fantastic. I've got so many questions just off the back of that. This is an interview with delight, I guess, first of all, working at Gender GP with new patients, there must be reward, but also quite challenging. You know, we, I think run a really important, good, amazing service, but also you in a perfect world, nobody would go for private healthcare. Right? So that you must also find that there are people who come to the service who have had a bad time. Right?







Ezra:



Absolutely. I mean, it's difficult because it's something I've said since I started said working at the company. And since I started my specific role is I realized very quickly that if the NHS was functioning properly and doing what they were supposed to be doing, that I wouldn't really have a job. And honestly I'd be okay with it because if people were accessing the care that they need in the way that they should be able to, yeah, there'd be no need for Gender GP. And I really, I think everyone at Gender GP can like, would agree when they say like, we'd be okay with that. That's in an ideal world. That's what would happen. Um, but we're not quite in an ideal world. And as such, you know, there is a need for the service that we provide. And a lot of patients that kind of a lot of, uh, forms and stuff that I processed. And a lot of stories that I see are not particularly happy ones.

During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.



We have loads of links for healthcare professionals in our Medical Hub. If you’d like to know more about our services you can contact us, or read more on our website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



 



Ask A Question



 



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 

The GenderGP Podcast

Transitions: Oliver

 





Cleo:



Hi there. My name's Cleo Madeline from Gender GP, and I'm stepping in for Dr. Helen Webberley for a special new mini series of the Gender GP podcast. Over the next few weeks, we'll hear firsthand accounts from members of the community about earnings. They've been on the transitions they've been through and the moments that changed everything. Hi everybody, and welcome to this new episode of the Gender GP podcast. And here in the studio with me today is Oliver. Oliver, Thank you so much for joining us today. Thank you for having me. Could you take a minute to tell us a little bit about who you are and, uh, what it is that you do?







Oliver:



Yeah, so my name's Oliver and I'm a pathway advisor for Gender GP. I work within the queries team. Um, so I basically spend my days answering patient queries. Um, anything that they may want to ask us things like their medication or what they need to do in terms of, uh, their treatment myself and my team provide answers to those on a daily basis.







Cleo:



So you're like the, like the bread and butter of Gender GP, keeping the, keeping the machine working so that everyone's mind can stay happy and easy.







Oliver:



You Could say. So in a way. Yeah,







Cleo:



No, that that's really cool. Uh, in our most recent episode, I talked to Marianna a little bit about what it's like in the comms team. You know, we keep abreast of what's going on over in patient services, but there is a lot of the day to day work that we don't see. Yeah. You must have hundreds of patients come through in a day. Right. We







Oliver:



Do get hundreds of queries every day. Um, obviously we have, I think we're up to about five and a half thousand patients worldwide, I Think







Cleo:



five and a half thousand. Wow.







Oliver:



Um, so yeah, there's, there's always quite a lot of queries. There's always a lot to do, but it's good because it keeps us really busy. And I really love the work that we do. I've only been there for like two months now, but, you know, I think being able to be a part of Gender GP has so far been absolutely amazing. So yeah,







Cleo:



Certainly that's a common theme that's come up, which is that regardless of like what job role you do or where you're coming from, people have come here because they wanted to make a di...

During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything. In this episode, Marianne rejoins the show to interview Cleo.



If you’d like to know more about our services you can contact us, or read more on our website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 



Share Your Story



 

The GenderGP Podcast

Transitions: Cleo

 





Cleo:



Hi there. My name's Cleo Madeline from Gender GP, and I'm stepping in for Dr. Helen Webberley for a special new mini series of the Gender GP podcast. Over the next few weeks, we'll hear firsthand accounts from members of the community about the journeys they've been on the transitions they've been through and the moments that change everything.







Marianne:



Welcome listeners today. I got the lovely Cleo Madeline with me and, um, we're just gonna enter into conversation and I'm hoping to learn a bit more about Cleo for now. I'm just gonna hand over to Cleo and say, Cleo, could you just introduce yourself and tell me a little bit about what you do with your work at Gender GP.







Cleo:



Thank you so much, Marianne. It's really exciting to be on this side of the desk. I've done quite a few interviews in my time, but I haven't been interviewed quite so often. So with Gender GP, I work on the communications team, which means we're behind the articles, the letters and the podcasts, of course, which is where my heart is. The listeners at home. Won't be able to see it, but as Marianne can see, I am a bit of an amateur audio file and have got a piece of kit, the size of my head floating in front of me on the video. , I'm actually relatively recent at Gender GP. I started gosh about three months ago and it's been an amazing journey being able to work on these projects for them. So yeah, real privilege to be here.







Marianne:



I've got so many question I wanna ask you now. So I'm gonna ask you two questions. So one of them is what was your road to being involved in comms mm-hmm and, and what is comms just for the listeners that, that don't know the terms, but also, also, what was your journey to Gender GP as well? If that makes sense, cause I'm sure they kind merge somewhere.







Cleo:



So what is comms is a great question. If I answer this wrong, sorry, Abby comms is communications. So it's the department of Gender GP. We're quite a small team compared to the patient facing teams and we deal with the way that the company communicates to the outside world and the way that the world communicates with us. So we do advocacy and outreach. We do newsletters, blog pieces, podcasts. As I said, basically all the bits and pieces that Gender GP puts out. It's been genuinely really exciting working here because there is such a close team and such a diverse array of projects. It's like a really thriving environment. Shout out to all the rest of the comms team, by the way,

During Dr Helen Webberley’s hearing we’re bringing you Transitions, a new mini-series from the GenderGP podcast. GenderGP team member, Cleo Madeleine, will be joined by members of the community to talk about the journeys they have been on, the transitions they have been through and the moments that changed everything.



If you’d like to know more about our services you can contact us, or read more on our website. If you’ve got a story of your own you’d like to share, why not reach out on social media where you can find us at @GenderGP on Twitter, Facebook and Instagram.



 



Ask A Question



 



We are always happy to accept ideas for future shows, so if there is something in particular you would like us to discuss, or a specific guest you would love to hear from, let us know. Your feedback is really important to us. If you could take a minute or two to leave us a review and rating for the podcast on your favourite podcast app, it will help others to discover us.



 

The GenderGP Podcast

Transitions: Rhy

 

Hi there. My name is Cleo Madeleine from GenderGP, and I'm stepping in for Dr. Helen Webberley for a special new mini-series of the GenderGP Podcast. Over the next few weeks, we'll hear firsthand accounts from members of the community about the journeys they've been on the transitions they've been through and the moments that changed everything.

 





Cleo Madeleine:



Hi everybody, and welcome back to the show. My name is Cleo Madeleine, and my pronouns are she/her, and today in the studio with us, we've got Rhy Brignell. Rhy, could you tell us a bit about who you are and why you're here today?







Rhy Brignell:



Hello, my name is Rhy, my pronouns are they/them, I am the Quality Assurance Officer at GenderGP, which basically means I look at things that are going right, and identify why and how we can do that more, and things that aren't going so well and why that's happening and how we can change it and improve it. So, yeah, I'm looking at auditing and monitoring feedback and things like that.







Cleo Madeleine:



So in a sense, you've got like the keys to the kingdom really.







Rhy Brignell:



I see everything.







Cleo Madeleine:



Most of us are just responsible for doing our own jobs right. Whereas, you're responsible for all of us doing our jobs right. No, it's really cool. So I, you and I have a relationship that extends beyond GenderGP, and you're the only person I'm speaking to for this series where that's the case. And so I've had the privilege of seeing your kind of meteoric rise to a QA. No, it's been really, it's been really cool to see. I suppose there's two questions following this. How did you get to the point? Cause you basically built the QA department within GenderGP from scratch, right?







Rhy Brignell:



Yeah. Yeah. It wasn't entirely on my own back, definitely had a lot of very knowledgeable people helping me along the way, but yeah, the QA department is a relatively recent endeavor for GGP. And so I've been working on putting together a framework for how it's going to operate and what it looks like. And yeah, it's definitely a work in progress.







Cleo Madeleine:



There are two questions from this, I suppose. What was it that, when you were at GenderGP steered you towards thinking about quality assurance, and what was it when you weren't at GenderGP that steered you towards this line of work?







Rhy Brignell:



The questions? For the first question,