The Logistics of Logistics podcast is dedicated to exploring how things get places. Join our host, Joe Lynch, for conversations with the people who get them there. Joe talks with logistics and transportation industry leaders about innovation, technology, trends, and the future of freight.
Supply Chains in VUCA Environments with Jim Tompkins
Supply Chains in VUCA Environments with Jim Tompkins Jim Tompkins and Joe Lynch talk about Supply Chains in VUCA Environments. Jim is the Founder and Chairman of Tompkins International, a company that helps clients achieve supply chain excellence and profitable growth.
About James Tompkins Dr. James A. Tompkins is the Founder and Chairman of Tompkins International. Jim is an international authority on designing and implementing end-to-end supply chains. As the founder and chairman of Tompkins International, his focus over the last several years has been in the areas of digital commerce, omnichannel and supply chain reinvention. Over the last 40 years, Tompkins International has evolved from a supply chain consulting firm into an end-to-end supply chain consulting and solutions company, with business units focusing on supply chain consulting and material handling integration. His 40-plus years as CEO of Tompkins International and his focus on helping companies achieve profitable growth give him an insider’s view into what makes great companies even better.
About Tompkins International Tompkins International is a global supply chain consulting and solutions firm dedicated to helping clients achieve supply chain excellence and profitable growth. Founded in 1975, Tompkins has integrated its decades of experience in strategy, commerce, logistics and technology to provide unique supply chain consulting and material handling integration solutions. By combining best-in-breed services and technologies, Tompkins delivers a true end-to-end supply chain solution, enabling clients to improve the customer experience and ensure long-term success. Tompkins is headquartered in Raleigh, North Carolina and has offices throughout North America.
Key Takeaways: Supply Chains in VUCA Environments VUCA Environments VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity. How to handle VUCA environments and unprecedented times. Covid-19 is VUCA, a "black swan" event. What happens to Supply Chains in a VUCA Environment? VUCA can also be hurricanes, wildfires, social evil, political issues, and others. It's not just one event; it's a combination of many. 2021: Uncertainty about uncertainty. Supply chain: the science of synchronizing supply and demand. COVID and the associated VUCA forced us to completely redesign what we do and how we do it. The supply chain strives for control and predictability, the opposite of VUCA. Finding solutions that can adapt to VUCA environments. How to be more resilient? Understand what visibility and awareness entail. Creating a many-to-many network. Digital supply network. Visibility needs to lead to actionability. Connect the process through artificial intelligence that can find the problem and produce options to solve the problem. Machine learning. AI understanding how we would typically solve problems and applying them—creating rules and guidelines. Agility with AI to work through VUCA environments. Supply chains instead of supply chain For most companies, every product or has it's own unique supply chain. Reshore and nearshore supply chains and manufacturing to increase resiliency - the anti-brittle supply chain. Bring back optionality, supply chains that operate differently. Learn More About Supply Chains in VUCA Environments Tompkins International
The Mandate of Supply Chain Resilience
2020 – It was one heck of a decade
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Circular Supply Chains with Deborah Dull
Circular Supply Chains with Deborah Dull Deborah Dull and Joe Lynch discuss circular supply chains. Deborah is the founder of The Circular Supply Chain Network where supply chain practitioners and thought leaders connect to explore how supply chain can accelerate the transition to a circular economy
About Deborah Dull Deborah Dull is Founder of The Circular Supply Chain Network and a Principal of Manufacturing Product Management for GE Digital where she is responsible for circular economy, lean management, and customer success. Prior to that she was a Program Officer for Health Supply Chains at the Bill & Melinda Gates Foundation and spent six years at Microsoft where she oversaw launch management, inventory management, and innovation. She is a sought after author and speaker having been published in various books, articles, and white papers and spoken at dozens of industry events. Deborah holds Supply Chain & Operations Management degrees from Western Washington University (BA) and the University of Liverpool (MSc), with a thesis focused on the digital supply chain.
About the Circular Supply Chain Network The Circular Supply Chain Network connects supply chain practitioners and thought leaders to explore how supply chain can accelerate the transition to a circular economy, and the capabilities and technologies we need to transform every supply chain into a circular supply chain. Circular supply chains are interconnected systems that use secondary and regenerative inputs to generate value by reducing and extending resource use. Join the Circular Supply Chain Network to be among the first to know when we have live discussions, webinars, new courses, and more!
Key Takeaways: Circular Supply Chains Circular Supply Chain A circular supply chain is where the raw materials used are recycled back into the manufacturing operation. The materials that normally would end up in garbage dump are repurposed into the production of another product. The goal is to monetize waste - the output of one supply becomes an input for another supply chain. Overall, the point of a lean or circular supply chain is to simply eliminate waste and reduce the carbon footprint. Opportunities to make better use of the materials we are using today. Finding ways to operationalize the circular supply chain. Everything that's not used anymore can be used again. Circular supply chains find and monetize waste. Sustainable brands Finding ways to be more profitable, environmentally friendly, and good for the consumers and customers we serve. Brands are already selling the idea they are sustainable, so it is important that logistics and supply chain companies become more sustainable. The entire supply chain needs to be sustainable - good for people, planet, and profit. To become more sustainable, add one KPIs that relates to sustainability. New Generation of Consumers New generations (Gen Z) defend their values fiercely and are looking for sustainable brands and jobs that align to their values. Maybe consumers are willing to pay extra for products from sustainable companies. Is circular economy more expensive? If companies are are using post-consumer materials as inputs to the supply chains, the costs are lower and their is an opportunity to earn profit the same or even higher than with a traditional (linear) supply chain. Making the supply chain shorter Finding ways to eliminate processes - rethink the input and outputs to the supply chain. Cutting out the thousands of miles from shipping across the world. It's sometimes difficult to open up a facility in the states, and that's why it's opened up somewhere else. Factories do not have to be huge and polluting. Small factory trend or in-door farming. Finding ways to be profitable without having the move away from the states. Circular economy allows cheaper jobs. Decentralized lands. Analyzing data C
The Future of 3rd Party Fulfillment with Andy Lloyd
The Future of 3rd Party Fulfillment with Andy Lloyd Andy Lloyd and Joe Lynch discuss the future of 3rd party fulfillment. Andy Lloyd is the Chief Executive Officer of 3PL Central, a company that specializes in cloud-based warehouse management system (WMS) solutions.
About Andy Lloyd Andy Lloyd is the Chief Executive Officer of 3PL Central. Andy is a software innovator with more than 20 years experience at high growth companies, ranging from startups to Fortune 100 companies. In his role at NetSuite, Lloyd led both digital marketing, e-commerce, and retail vertical teams both from a product and new business perspective. Prior to joining NetSuite, Lloyd was the CEO of Fluid Inc., where he led the company’s strategy, innovation, and growth. Under his leadership, Fluid Inc. more than tripled its annual revenue and improved profitability year-over-year. In addition, Lloyd drove new business, adding key brands to the portfolio, as well as driving geographic expansion. As an entrepreneur, Lloyd was the founder and CEO of Chariteam, which provided a SaaS solution for online fundraising. He was also a founding team member of Diba Inc. Lloyd has a bachelor’s degree in Psychology from Stanford University, where he was also captain of the swim team, leading the Cardinal swimmers to an NCAA championship and setting records for the largest margin of victory and the highest point total in NCAA history. Lloyd was ranked among the top 25 swimmers in the world in 1991 and competed in the Olympic Trials in 1998 and 1992.
About 3PL Central 3PL Central is the leader in cloud-based warehouse management system (WMS) solutions built to meet the unique needs of the 3PL warehousing community. Serving as the backbone of our customer's operations, our platform quickly transforms paper-based, error-prone businesses into service leaders who can focus on customer satisfaction, operate more efficiently, and grow faster. Offering a comprehensive warehouse management platform, we make it easy for 3PLs to manage inventory, automate routine tasks, and deliver complete visibility to their customers. As the proven industry leader for over a decade, 3PL Central accurately manages billions of dollars in inventory and processes more than 1 million orders a week from any of our customer’s and their customers’ systems.
Key Takeaways: The Future of 3rd Party Fulfillment Ecommerce growth Ecommerce has led to a huge boom to 3rd party fulfillment. Ecommerce customers have high expectations in terms of shipment speed and accuracy. Transportation and logistics companies need technology and software management. Consumers want to know where their packages are from the moment they buy them - end to end visibility. Building intelligent fulfillment networks Andy believes that approximately half the ecommerce fulfillment companies have just one location, which may make it difficult to deliver on the same-day, next-day commitments on a national scale. To win accounts with ecommerce companies that require one or two day shipping to the entire country, 3rd party fulfillment companies may partner with fulfillment companies in other regions. For instance, a fulfillment company in Los Angeles may partner with fulfillment companies in Texas and Illinois in order to win a national account. Ensure customers are successful implementing software To ensure their 3PL fulfillment customers are successful using their software, 3PL Central invests in training and development. 3rd party fulfillment is the critical link between ecommerce companies and consumers, so their systems and processes must drive efficiency and effectiveness. 3PL Central also helps their customers to adopt 3PL fulfillment best practices. More attractive employee experience Fulfillment companies need to make jobs more attractive to prospective employees and one way of doing that is by using techno
Becoming More Influential with Ann Holm
Becoming More Influential with Ann Holm Ann Holm and Joe Lynch talk about becoming more influential. In the podcast interview, executive coach, Ann Holm shares easy to use strategies for increasing your influence.
About Ann Holm Ann C. Holm, MS, PCC, is a Professional Certified Coach specializing in executive, career, and sales coaching. In addition to being a certified Master practitioner of the Myers-Briggs Type Indicator, she offers the Type Coach online assessment, with a focus on personality as it relates to the process of generating leads, closing, and maintaining sales accounts. She also has 25 years of experience in applied brain science, using her hands-on experiences to help her coaching clients understand how to stay focused, be engaged, and energized given the demands of the 21st-century workplace. Ann has both a BA and an MS from the University of Michigan which focuses on psychology, brain science, and language.
About Ann Holm’s Coaching Practice Ann Holm helps individuals position themselves for success by increasing their self-awareness, which is a must-have skill in the 21st century. Through coaching and proven assessment tools, Ann helps people become aware of their personality, emotional intelligence, and how they manage their brain energy. She also helps her client to better understand their value proposition or personal brand. Areas of expertise include: personal self-awareness, sales coaching for logistics professionals, emotional intelligence, communication and influence, team building, MBTI Master Practitioner, extensive experience with the MBTI Step III, 360 Reach/Personal Branding, and applied brain science. Connect with Ann at AnnHolm.net.
Key Takeaways: Becoming More Influential Why do we want to be more influential? Being influential means having a greater impact in your professional and personal relationships. To be successful in your career, you must become influential whether you work in operations, sales, or management. In the interview, Ann shared 6 ways to become more influential: Industry knowledge Sharing your expertise and experience through articles, podcasts, video, and social media will help you become a recognized industry expert. Being generous with the knowledge and information you have will help you become a resource to coworkers, customers, and prospects. Forget about rivalry, and share what you know, so everyone succeeds. Empathy and understanding Walking in someone else's shoes and understanding their challenges will help you build relationships and be more influential. Nobody cares about what you know unless they know how much you care. People trust and like leaders who are caring and empathetic. Coach and develop others Help people become successful - let them become heroes Knowing how to bring out the best in others will make y Knowing what other people actually bring to the table to bring that out. Being behind the scenes also feels great. Coach people through the challenges. Build Bridges and Relationships Be the bridge builder who connect two opposing sides whether it be sales and operations or a customer issue. Negotiating and help find the middle ground. Build win-win relationships. Ego: let it go! There is a paradigm shift at work. In the past, leaders were supposed to know everything. Today, good leaders can make mistakes and acknowledge them, which gives them more authority and influence with their coworkers. Become comfortable with being wrong, even though it's not easy. Be open to new ideas, input, and criticism. Effective communication Whether using verbal, text, or email communication, become a great communicator. If you don't communicate properly, people will notice and your influence will diminish. Know exactly how much to say and how to say it. Influence is NOT manipulation. Learn More About Becoming More In
The Blurred Lines Between Retail and DTC with Guy Courtin
The Blurred Lines Between Retail and DTC with Guy Courtin Guy Courtin and Joe Lynch discuss the blurred lines between retail and DTC. Guy Courtin is Vice President and Industry Principal of Retail at Tecsys, a global provider of supply chain solutions that equip the borderless enterprise for growth.
About Guy Courtin Guy Courtin is Vice President and Industry Principal and Retail at Tecsys, a global provider of supply chain solutions that equip the borderless enterprise for growth. Courtin is a senior executive with deep experience in the technology field with over 20 years of experience in the supply chain industry. He has held senior leadership roles at Infor, Progress Software, and i2 Technologies. In addition, he has been an industry analyst covering the supply chain and retail spaces for SCM World and Constellation Research. Courtin is a high energy, results-driven, and passionately committed to creativity – in strategic solutions, unique messaging, and compelling content marketing. A broadly curious professional not afraid to color outside the lines while exciting and enthusiastically engaging colleagues and employees. Courtin has extensive global experience with both small and large companies – concentrations in B2B software and package applications. Passionate about contexts “where conviction is firm, hesitancy has no place.”
About Tecsys Tecsys is a global provider of supply chain solutions that equip the borderless enterprise for growth. Organizations thrive when they have the software, technology and expertise to drive operational greatness and deliver on their brand promise. Spanning healthcare, retail, service parts, third-party logistics, and general wholesale high-volume distribution industries, Tecsys delivers dynamic and powerful solutions for warehouse management, distribution and transportation management, supply management at point of use, retail order management, as well as complete financial management and analytics solutions. Tecsys’ shares are listed on the Toronto Stock Exchange under the ticker symbol TCS.
Key Takeaways: The Blurred Lines Between Retail and DTC Evolution of retail In the past, there were clear lines between traditional retailers and manufacturers. Today, the lines have blurred as retailers launched private label brands, and traditionally retailers pursued direct-to-consumer (DTC) services. Costco example: they sell different brands and market their brand Kirkland, which now accounts for approximately 25% of their revenue. So, what is Costco? A retailer or a producer? The rise of private label within retail Private label is becoming an important strategy for retailers. Private label has now matched the quality of traditional brands. They are starting to create loyalty with their brands as well. Consumers will not only go to certain shops because they like it but also go to find their private brand. For retailers, this is an avenue where they can build more intimacy with their customers and capture more data and loyalty. Competitive pricing and good quality. Digital native brands moving into the physical space Today, brands that started as digital companies understand that to build true intimacy with customers, they need to be where their customers are, in the physical space – retail. There are things that it's better to have in the physical world like glasses or computers that you'd like to touch and try on. Digital and physical spaces have their unique benefits. At the end of the day, we're still acquiring a physical asset. Customer expectations are rising Customers now expect that they will be able to easily buy and return products at physical stores or online (or both). Customers expect a positive buying experience whether they are buying via physical stores or online. Retail stores still account for the majority of sales, far more than DTC. For certain
Way More Than Visibility with Adam Compain
Way More Than Visibility with Adam Compain Adam Compain and Joe Lynch discuss way more than visibility. Adam Compain is the Founder & CEO of ClearMetal, a software company that specializes in international freight visibility, dynamic planning, and customer experience.
About Adam Compain Adam Compain is the Founder & CEO of ClearMetal. Adam founded the company after spending time at OOCL, under the tutelage of their CEO and CIO in Hong Kong. Prior to ClearMetal, Adam spent 5 years at Google, launching the company’s latest GeoCommerce and Mobile technology. And for 21 years, Adam has been the Executive Director of the nonprofit he founded to export charitable goods from North America. Adam has appeared on Bloomberg TV and on the cover of American Shipper as “the changing face of ocean freight.” He holds five technology patents, a dual-degree from the University of Michigan, and an MBA from Stanford University.
ClearMetal is the market leader in international freight visibility, dynamic planning and customer experience. The ClearMetal 'Continuous Delivery Experience’ (CDX) Platform uses proprietary machine learning to break free from static-visibility paradigms and turn supply chains from a cost center to a competitive advantage. ClearMetal was founded by top software engineers, data scientists and operations researchers from Stanford University, Google and Silicon Valley, and is funded by Eclipse Ventures, Prelude Ventures, Innovation Endeavors, NEA, SAP.io, Prologis Ventures, PSA Unboxed, DCLI and the founders of GT Nexus, Navis and Uber Freight. ClearMetal is based in San Francisco, CA.
Key Takeaways: Way More Than Visibility ClearMetal's three central premises: It's not about the metal; it's about the data. Need for better information to fulfill modern customer expectations. Value to finding the clean and accurate source of truth. Data and accuracy Even though data about location exists, in many cases, it lacks accuracy. When managing international business freight, with many touching points and parties involved, data that is accurate and makes sense is pivotal. What does visibility entail? Visibility is about access and aggregation of a network of data. It's also about applying the proper techniques and approach to make sense of the data with machine learning and data science-based techniques. International and global shipping is complex since it considers vast distances, time zones, parties, language, systems, and different vehicles. Chips provide contextual information for additional and more accurate data. But, it's not necessary. With data, customers access the same information. End-to-end global shipment Machine learning and data science techniques to ensure better quality and better predictability to make better decisions. Historial data to understand the likelihood of freight movement. Predictability leads to reliability and transparency, which customers appreciate. The correct data provides accurate guidance for reasonable decision-making. How to use visibility to solve business problems? With a fully-stocked network of data, businesses can to make decisions. Dynamic transport planning. Before anything is moving, visibility allows a company to foresee through different scenarios what the outcome could be. Predicational lead time and customer portal provide information that clients value, which is used for sales and customer service. For a modern customer, there is nothing more important than customer services within the supply chain. Learn More about Way More than Visibility ClearMetal
What happens when machine learning meets ocean shipping?
What is CDX?
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