46 min
The marketplace challenges facing Financial Services in 2020 and beyond Reimagining CX in financial services
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- Marketing
During today's episode, we explore some of the digital and customer experience trends facing financial services. We'll explore:The challenges which incumbent brands facing when looking to compete against the like's of Monzo in consumer banking and Tide in business banking.Why high street banks struggle to replicate the experience delivered by challenger banks.What role does company culture play when looking to compete.The role marketing technology plays in looking to building a competing...
During today's episode, we explore some of the digital and customer experience trends facing financial services. We'll explore:The challenges which incumbent brands facing when looking to compete against the like's of Monzo in consumer banking and Tide in business banking.Why high street banks struggle to replicate the experience delivered by challenger banks.What role does company culture play when looking to compete.The role marketing technology plays in looking to building a competing...
46 min