60 episodes

A series for people working in care in the UK to help build a better service. Sharing tips and strategies from great care leaders and industry experts.
Whether you're a manager, team leader or something else you should find some useful information to take back and implement into your company.

The Road To Outstanding Care Podcast

    • Business
    • 4.8 • 18 Ratings

A series for people working in care in the UK to help build a better service. Sharing tips and strategies from great care leaders and industry experts.
Whether you're a manager, team leader or something else you should find some useful information to take back and implement into your company.

    Sophie Coulthard - Self-Leadership And A Final Message

    Sophie Coulthard - Self-Leadership And A Final Message

    As usual, the final episode of the series is just me, but this also happens to be the final episode of the podcast!


    In case you were not aware, I've decided to finish the podcast after this series, and I explain why during the episode. I also share some of the key stats from the podcast including where in the world people listen from and I share a final message and lesson around self-leadership.


    LINKS


    The Care Leader's Handbook is available on Amazon here


    There's more information about The Judgement Index and how we work with care companies here


    My new venture: FidlLeaf the workplace wellbeing and personal development platform is here


    The podcast Top 10 episodes are:


    Karen Ritson

    Helen McGowen

    Cedi Frederick

    Issac Theophilos

    Sophie Coulthard - 2 Important Lessons In Leadership

    Neil Eastwood

    Andrea Sutcliffe

    Vic Rayner

    Bhavna Keane Rao

    Samantha Buckley

    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie

    • 49 min
    Sophy Robson - How To Attract People To Care As A Second Career

    Sophy Robson - How To Attract People To Care As A Second Career

    Today my interview is with Sophy Robson, a part-time care support worker for Bluebird Care. Sophie also has a successful business running nail services and graffiti workshops and I wanted to talk about what attracted her to care as a second career.


    Sophy is also actively involved in engagement and marketing for Bluebird, so we talk all things social media and how to use it positively for your business. She also shares more about her photo campaign which changes the way we see care workers in their day to day role.


    LINKS


    Follow Sophy and Bluebird Care Westminster on Twitter here


    Connect with Bluebird Care Westminster on LinkedIn here and Facebook here


    You can see the photo campaign we talk about here


    The photographer Sandi Friend is here


    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie

    • 45 min
    Louie Werth - What We Can Learn From Outstanding Research

    Louie Werth - What We Can Learn From Outstanding Research

    Today I'm joined by Louie Werth of Care Research, who has recently been involved in some exciting research of Outstanding Home Care CQC reports. Even if you're a care home or a different type of care provider then there will be something of interest in this episode as Louie shares a lot about why research in this sector is so important.


    He also gives advice on how to conduct your own research and why it can help you as a care company to progress and provide a better working environment for staff and better quality care for your clients.


    LINKS


    The Essential Home Care Quality Guide: Be Outstanding is here


    The Care Research website is here


    Find Louie on LinkedIn here


    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie

    • 49 min
    Mark McGlade - Outstanding Home Care With A Focus On Quality

    Mark McGlade - Outstanding Home Care With A Focus On Quality

    Today I am joined by Mark McGlade who is the owner of Home Instead Senior Care for Exeter and East Devon. 


    Mark's office was the first home care provider in the South West to receive an all 5 Outstanding rating - which is an incredible achievement and in fact, over 30% of Home Instead offices have an Outstanding rating, which I discuss with Mark.


    He also shares a story of how his team gets involved with the local community, including a story of how they have developed a partnership with the South West Ambulance service which has had fantastic results. I won't spoil it by revealing too much here!


    LINKS


    Find Home Instead East Devon website here


    and find them on Facebook here


    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie

    • 44 min
    Digital Social Care - How To Embrace Technology Whether Big Or Small

    Digital Social Care - How To Embrace Technology Whether Big Or Small

    Today I'm joined by Sam Watson from NHSmail and Claire Sutton from The National Care Forum to talk all things digital, and not just digital care planning. We talk about NHSmail and the ways it can empower care companies and we also talk about other ways of embracing digital products, including the humble Amazon Echo!


    I really enjoyed this episode and the stories that were shared. There's lots in the links below so be sure to check them out...


    LINKS


    Follow Sam on Twitter here and Claire on Twitter here.


    Digital Social Care is on Twitter here and the website is here. NHS Digital is on Twitter here and the website is here


    The National Care Forum Twitter is here and the website is here.


    The Amazon Echo Dot is available here and it's under £35!


    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie


     

    • 50 min
    Raina Summerson - Running A Large Independent Care Provider

    Raina Summerson - Running A Large Independent Care Provider

    Today my guest is Raina Summerson who is the Group CEO of Agincare, a large care provider based in Dorset but with locations across the UK.


    I didn't know much about Agincare, which is surprising because they are such a large provider and still family owned. We discuss this and also how key messages are communicated and driven through such a large company. Raina also shares the importance of independent providers and how we can work together to keep these businesses sustainable.


    I also loved Raina's back story and it's refreshing to hear that someone who was terrible at school (her own words!) could go on to run such a successful organisation.


    LINKS


    Follow Raina and Agincare on Twitter here 


    Find the Agincare website here


    At the start of the episode I talk about the podcast Who Cares Wins. Find it on Spotify here. It's also on apple podcasts and their Twitter is here


    You can find all of the episodes on iTunes, Spotify or Podbean. Why not download the free Podbean app if you have an android or use the Podcasts app if you have an iPhone to listen on the go?


    Don’t forget to check out our sponsor Sekoia who provide digital care planning for care homes. Their technology is person centred and incredibly simple to use. You’ll make fewer mistakes and save so much time I really recommend heading over to their website and checking them out.


    Finally - follow and join in the conversation over on Twitter to keep up with all of the latest interviews and share your comments. It’s @CarePodcast.


    As always, thank you for listening! Sophie

    • 49 min

Customer Reviews

4.8 out of 5
18 Ratings

18 Ratings

Violet Star 104 ,

At last, a UK social care podcast!

I was so pleased to come across this podcast, which I found by searching for CQC. I feel there has been a big gap. Social care is huge and there is so much discussion needed and learning to share. Sophie has interviewed a wide range of people, from registered managers to CEO’s. Really interesting and topical with loads of information to take away and help improve services.

MichPurse ,

Brilliant and practical

Love Sophie‘s straight forward interview technique that gets to the heart of the matter. Such practical tips and takeaways from every episode.

Tikkytaylor ,

Excited to continue to listen

Enjoying so far, really excited to continue to listen as more episodes come.

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