15 episodes

Explore the idea that everything your customer knows about you is from input from their five senses. It's what they see, hear, taste, touch and smell that determines how much they love you.

The Sense-sational Customer Experiences Podcast Training for Results

    • Management

Explore the idea that everything your customer knows about you is from input from their five senses. It's what they see, hear, taste, touch and smell that determines how much they love you.

    Three Billboards Outside....

    Three Billboards Outside....

    Jim Villela, billboard expert extraordinaire from Lamar Advertising shares some of the latest information on digital billboards. Like huge smart tv's along the roadway, Jim shares how this technology can lend itself to creating 'SENSE-sational Customer Experiences". 

    • 34 min
    How Do You Show Up?

    How Do You Show Up?

    In this episode, Wes interviews a former boss, Vito Stellato. Together they reminisce stories of where the SENSEsational Customer Experiences seeds were first planted. Vito asks the question, "How Do You Show Up?" and in doing so initiates a conversation about how we can have a huge sensory impact on customers and clients by the way we approach our first contact.  

    • 35 min
    Be Thankful

    Be Thankful

    This week we celebrate Thanksgiving in the United States. Part of creating a SENSEsational Customer Experience is how you show your customers you are THANKFUL for THEM!! Pat Battie of 702RC Raceway in Las Vegas shares with Wes her ideas and methods they use at the track for show gratitude to their customers.

    • 23 min
    SENSE-sational Event-Calling Experiences

    SENSE-sational Event-Calling Experiences

    Wes caught up with Heidi Kaufmann, CEO of TK Enterprises at the Rio in Las Vegas. Listen in while Heidi talks about their Telephone Event Marketing Division. She explains how they deliver a SENSE-sational Customer Experience with a focus on telephone calls made from high end retailers to their existing consumers. The calls are designed to drive traffic to in store events for jewelry stores, high end apparel, furniture and other retailers helps drive sales. The work with many high end jewelry brands such as PANDORA, EFFY and JewelPop. 

    • 33 min
    Seven Second Leader

    Seven Second Leader

    Did you know that non-verbal language accounts for 60% of how we communicate with each other? Guest Irvine Nugent, PhD shares his thoughts about body language, facial expressions and a technique you can do in just seven seconds that will move you towards being the leader that creates SENSE-sational Customer Experiences.

    • 34 min
    Spooky SENSE-sational Experiences

    Spooky SENSE-sational Experiences

    Robert Crandall from Adventures in Audio, a podcast dedicated to the narration of Edgar Allan Poe stories and more, shares his thoughts and ideas as well as does a special spooky reading appropriate for the night. Jenny the Greek from the Beer Talk Radio podcast drops in and shares some of her take on the sound sensory experience. This Halloween Special is our way of creating a SENSE-sational experience for you!

    • 32 min

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