Tom Wolfe - Chef Concierge & Director of Heritage at Fairmont San Francisco - Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association Service Love

Tom Wolfe is the Chef Concierge & Director of Heritage at Fairmont San Francisco and Founder and Past President, Les Clefs d’Or USA, President, Northern California Concierge Association.
Learn more about Stiel and Steadman
Stiel and Steadman Service Solutions
Instagram
Linkedin
Holly Stiel 
Thank You Very Much Inc
Holly Stiel Linkedin
Mary Steadman
Lura Lifestyle Management
Mary Steadman Linkedin
Mary Steadman Instagram
Stiel and Steadman Service Solutions addresses the emotional components of navigating the various aspects of working with customers. 
In addition to the emotional connections and personal skills involved, the core skills of communication, listening, questioning, and problem-solving give participants a tool belt filled with the skills necessary to deliver a consistent, quality, memorable experience.   
We inspire, educate and demonstrate how you can take your organization to the next level through service excellence delivered by the heart. 
One of our Service Solutions specialities is the understanding of Luxury.  We define what Luxury Service is and take you through the senses of Luxury to assist you in the ability to provide memorable Service LOVE to this clientele. Stiel & Steadman teaching method applies all adult learning principles being highly interactive which includes dyads, triads and role plays.