93 episodes

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

TubbTalk - The Podcast for IT Consultants Richard Tubb

    • Business
    • 5.0 • 16 Ratings

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

    In episode 90, Richard talks to Ian Thornton-Trump about cybersecurity and how MSPs can best approach it.

    In episode 90, Richard talks to Ian Thornton-Trump about cybersecurity and how MSPs can best approach it.

    In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company.
    They discuss how MSPs can keep their clients, and why many MSPs fail at security before an attack even happens – and what to do about that. Ian explains the concept of trusted advisor as a service and the importance of keeping up to date with technology.
    They also talk about why you need to communicate the importance of security to clients, and what to do if they won’t help themselves. Ian discusses the merits of being agile and resilient, and shares what’s in his current security stack for personal use.
    Mentioned in This Episode
    https://www.ibm.com/security/security-intelligence/qradar (QRadar)
    https://www.threatq.com/ (ThreatQ)
    https://banduracyber.com/ (Bandura)
    https://www.lastpass.com/ (LastPass)
    https://www.privatise.com/ (Privatise)
    https://syncromsp.com/ (Syncro)
    https://www.kaspersky.com (Kaspersky)
    https://www.blackfog.com/blackfog-msp/ (BlackFog)
    https://www.todyl.com/ (Todyl)
    https://www.servicenow.com/ (ServiceNow)
    https://www.bmc.com/it-solutions/it-security.html (BMC)
    https://buckets.grayhatwarfare.com/ (GrayhatWarfare)
    https://connect.comptia.org/membership/comptia-isao (CompTIA ISAO)

    • 57 min
    Jason Kemsley of Uptime Solutions on when and how to start with outsourcing, and when not to do it.

    Jason Kemsley of Uptime Solutions on when and how to start with outsourcing, and when not to do it.

    In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrate on serving their clients better and growing their business.
    This was a live TubbTalk episode, and Jason answered questions from the audience. We talked about when it’s the right time to outsource, barriers to doing so, and when not to outsource.
    We also discuss how the pod model allows Uptime to provide personalised support to clients, overcoming objections to outsourcing, and how to take the first steps to getting support.
    Mentioned in This Episode
    https://www.iso.org/certification.html (ISO accreditation)
    https://halopsa.com/ (Halo)
    https://www.tubblog.co.uk/techtribe/ (Tech Tribe)
    Gino Wickman: https://www.amazon.co.uk/Get-Grip-Entrepreneurial-Journey-Results-ebook/dp/B009K44DQY/ref=sr_1_1?dchild=1andkeywords=gino+wickman+get+a+gripandqid=1630058071ands=booksandsr=1-1 (Get a Grip)

    • 1 hr 1 min
    [88.5] How Your MSP can use Service Desk AI Based Dispatching Successfully

    [88.5] How Your MSP can use Service Desk AI Based Dispatching Successfully

    In this episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the business and its clients. They also discuss AI, service desks and Atera's features to help MSPs.

    • 12 min
    In episode 88, Richard talks to Andrew Morgan & Rachel Rovegno about emerging cyber security threats MSPs need to be aware of

    In episode 88, Richard talks to Andrew Morgan & Rachel Rovegno about emerging cyber security threats MSPs need to be aware of

    In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco.
    The Cyber Nation is a community built specifically for MSPs and MSSPs. Andrew is a cybersecurity focused solution strategist who has worked previously at ConnectWise, Logic Monitor and TruMethods.
    Rachel is responsible for leading the global orchestration and execution of Cisco's partner managed services and security go to market strategy.
    We talked about the current cybersecurity market for MSPs, and the two types of MSP Andrew has identified. Rachel explained how Cisco work to keep their clients safe, and the importance of community.
    We also discussed the way cybersecurity has changed in recent years, the questions MSPs should ask their vendor partners, and what opportunities cybersecurity presents to MSPs.
    Mentioned in This Episode
    https://www.thecybernation.com/feed (The Cyber Nation)
    https://www.cisco.com/ (Cisco)
    The CyberCall
    https://www.thecybercast.com/ (The CyberCast)
    https://www.crowdcast.io/e/threat-modeling-workshop (Threat Modeling Workshop)
    https://wildwesthackinfest.com/antisyphon// (Black Hills Information Security Training)
    https://www.linkedin.com/in/wesspencer/ (Wes Spencer)
    https://www.linkedin.com/in/ryanweeks/ (Ryan Weeks)
    https://www.linkedin.com/in/phyllis-lee-21b58a1a4/ (Phyllis Lee)
    https://www.linkedin.com/in/kelvintegelaar/ (Kelvin Tigelaar)
    https://www.linkedin.com/in/johnhammond010/ (John Hammond)

    • 42 min
    [87] How To Accelerate Your MSP Sales for Business Growth

    [87] How To Accelerate Your MSP Sales for Business Growth

    In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service providers. It combines a pipeline management, proposal, quote and build sales automation.
    Ben explains exactly how Zomentum works and the gap in the market it fills for MSPs. He tells the surprising story of how he came to work at the company, and describes a typical day.
    They also discuss what an MSP sales process usually looks like, which tools Zomentum integrates with and how automation can not only improve that process but increase the value of a sale.
    Mentioned in This Episode
    HubSpot
    https://www.quotewerks.com/ (QuoteWerks)
    Autotask
    ConnectWise
    https://www.harmonypsa.com/ (Harmony PSA)
    https://syncromsp.com/ (Syncro)
    https://www.kaseya.com/products/bms/ (Kaseya BMS)
    https://halopsa.com/ (Halo PSA)
    https://keap.com/ (Infusionsoft)
    https://www.activecampaign.com/ (Active Campaign)
    https://quickbooks.intuit.com/global/ (QuickBooks)
    Find out more about Zomentum on their https://www.zomentum.com/ (website) or follow them on https://twitter.com/zomentum (Twitter). Email Ben directly, or alternatively, you can connect with him on https://www.linkedin.com/in/benspector1/ (LinkedIn).

    • 56 min
    [86] How to Build A Successful Cloud Solution Provider Business

    [86] How to Build A Successful Cloud Solution Provider Business

    In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses.
    They chat about what Cloud Nexus offers, why they decided to niche down into providing Office 365 and Azure solutions, and how the business has had exceptional growth in the last two years.
    They talk about the Cloud Nexus sales process and the mistakes MSPs (managed service providers) make when selling their services. Scott explains the power of niching and the benefits of collaborating, and the future of RMM and of vendors.
    They also explore why MSPs should give away helpful information for free, how to use social media to generate leads and why YouTube is a great resource to tap into. And Scott reveals the industries where cloud storage isn’t the answer.
    Scott also shares the people who’ve influenced him, from authors and content marketers to other IT experts and business coaches. And he explains why having an apprentice allowed him to grow Cloud Nexus and be consistent with content creation.
    Mentioned in This Episode
    Pax8 https://www.youtube.com/watch?v=NVSw5ZYgQzw (video tour) with Tom Welton
    Book: Bob Burg – https://www.amazon.co.uk/Go-Giver-Little-Story-Powerful-Business/dp/0241976278/ref=sr_1_2?dchild=1andkeywords=bob+burgandqid=1626799176ands=booksandsr=1-2 (The Go Giver)
    Podcast interview with https://www.tubblog.co.uk/podcasts/how-an-msp-can-thrive-in-the-security-niche-tubbtalk-33/ (Norb Doeberlein) of Netzbahn
    IT Business Coach https://www.petematheson.co.uk/ (Pete Matheson)
    Soft skills training: https://helpdeskhabits.com/ (Helpdesk Habits)
    Book: Michael E Gerber: https://www.amazon.co.uk/Myth-Revisited-Small-Businesses-About-ebook/dp/B000RO9VJK/ref=sr_1_1?dchild=1andkeywords=the+emythandqid=1626799296ands=booksandsr=1-1 (The Emyth Revisited)
    Book: Gene Kim: https://www.amazon.co.uk/Phoenix-Project-DevOps-Helping-Business-ebook/dp/B078Y98RG8/ref=sr_1_1?crid=2DTI96AMARBI6anddchild=1andkeywords=the+phoenix+projectandqid=1626799318ands=booksandsprefix=the+phoenix%2Cstripbooks%2C257andsr=1-1 (The Phoenix Project)
    Book: Marcus Sheridan: https://www.amazon.co.uk/They-Ask-You-Answer-Revolutionary-ebook/dp/B07VVH94ZF/ref=sr_1_1?crid=1QC3I5ED7ZMITanddchild=1andkeywords=marcus+sheridan+they+ask+you+answer+bookandqid=1626799347ands=booksandsprefix=marcus+sheridan%2Cstripbooks%2C205andsr=1-1 (They Ask , You Answer)
    Personal inspiration: Ade Cheatham at https://cooperparry.com/ (Cooper Parry) Accountants
    Visit the Cloud Nexus website or email Scott directly: scottr@cloudnexus.co.uk You can also find the https://www.linkedin.com/company/cloudnexus/ (business )and Scott on LinkedIn. And you can also check out the videos on YouTube.

    • 1 hr 34 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

ghjffhjh ,

Great Source of Knowledge

Have just started listening to Richard and guests on TubbTalk and have already gained really valuable information, a very worthwhile investment of my time!! Thanks so much! 👍

Goldmercury ,

Good source for UK MSPs

I’m new to the UK channel market. Richards podcast has been a big help finding my footing. Subscribed

Twinkleztoes ,

Fabulous!

What an expert!
This is a great listen to interesting conversations about all of the surrounding subjects in the IT world and current business world today. Keep em coming Richard! Love it!

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