79 episodes

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

TubbTalk - The Podcast for IT Consultants Richard Tubb

    • Business
    • 5.0, 16 Ratings

Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.

    [78] Outsourcing your MSPs NOC, SOC and Helpdesk

    [78] Outsourcing your MSPs NOC, SOC and Helpdesk

    In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. 


    They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. 


    They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.


    Richard, Brad and Jason mentioned the following during their conversation: 


    Autotask (http://www.autotask.com/)


    ConnectWise (http://www.connectwise.com/)


    Atera (http://www.atera.com/)


    Datto (https://www.datto.com/)


    Author Mark Copeman and his books MSP Secrets Revealed (https://www.amazon.co.uk/MSP-Secrets-Revealed-inspiration-practical/dp/B0875Z2JLF/ref=sr_1_1?crid=1GZXM074G9TB6&dchild=1&keywords=mark+copeman&qid=1596290670&sprefix=mark+copeman%2Caps%2C184&sr=8-1)


    The Tech Tribe (https://go.thetechtribe.com/)


    You can find out more about Uptime on one of their websites: www.uptimesolutions.co.uk (http://www.uptimesolutions.co.uk) , or email: partners@uptimesolutions.tech or partners@uptimesolutions.co.uk.

    • 48 min
    [77] How to Grow an MSP With Partner to Partner Collaboration

    [77] How to Grow an MSP With Partner to Partner Collaboration

    In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory council member for Digital Business Ireland. 


    They talk about how Eamon set up EMIT straight after university, his early experiences in the industry and how being flexible enabled him to partner successfully with Microsoft and Dell. 


    They also discuss the power of partnerships and collaboration, how and why MSPs should approach others in their industry, and how to work with another MSP on cloud-based projects. Eamon also tells Richard about his plan to bring artificial intelligence machine learning to the music industry. 


    You can find out more about EMIT here: www.hikari.ie (http://www.hikari.ie) . To get in touch with Eamon directly, search for him on LinkedIn or on Twitter: @EamonMoore – he’s often on social media.

    • 40 min
    [76] The Opportunity in Load Balancing for MSPs

    [76] The Opportunity in Load Balancing for MSPs

    In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients an ‘always on’ application experience, which led them to coin the term ‘AX’.


    They talk about what load balancing actually is and how it helps both MSPs and end users, Kemp’s predictive analytics tool, and how they ensure they’re up to date with customer needs. 


    They also discuss how COVID19 has increased understanding of load balancing, Ray’s experiences as a CEO, and how Kemp manage employees in several countries and across multiple time zones.


    Richard and Ray mentioned the following companies during their conversation:


    Edgepoint: www.edgepointwealth.com (http://www.edgepointwealth.com)


    Blackboard: www.blackboard.com (http://www.blackboard.com)


    F5: www.f5.com (http://www.f5.com)


    Net Promoter Score: www.netpromoter.com (http://www.netpromoter.com)


    Gartner IT Symposium: www.gartner.com/symposium (http://www.gartner.com/symposium)


    Kemp’s application experience book (Ben Hodge): https://kemptechnologies.com/ax-book/ (https://kemptechnologies.com/ax-book/)


    Kevin N Lawrence: Your Oxygen Mask First: https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4 (https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4)


    You can find out more about Kemp Technologies executive team via their profiles on www.kemptechnologies.com (http://www.kemptechnologies.com) and connect with Ray over on LinkedIn.

    • 51 min
    [75] Building the Ultimate All-in-One Solution for MSPs

    [75] Building the Ultimate All-in-One Solution for MSPs

    In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel. 


    They talk about how Atera started and why they’re different, the company culture and why Network Discovery is so important for MSPs. They also discuss the new Atera mobile app, lessons learned from being a CEO and why Gil is committed to supporting military veterans get back into work. 


    Richard and Gil mentioned the following companies during their conversation: 


    Acronis: www.acronis.com (http://www.acronis.com)


    Webroot: https://www.webroot.com/gb/en (https://www.webroot.com/gb/en)


    Bit Defender: www.bitdefender.co.uk/ (http://www.bitdefender.co.uk/)


    You can find out more about Atera via their website: www.atera.com (http://www.atera.com) , or reach out to Gil directly: Gil@Atera.com

    • 38 min
    [74] Managing an MSP during COVID-19 and Beyond

    [74] Managing an MSP during COVID-19 and Beyond

    Richard chats to James Ratcliff, Managing Director of London-based  Ratcliff IT (http://www.ratcliff.it/) , a Managed Service Provider who works with Small and Medium-sized businesses in the London area.


    They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relationships. 


    James also shares the tools and the resources he’s using within his MSP, to really help focus on the business in order to inform and help make those important decisions about the next steps and the future beyond. 

    • 48 min
    [73] How to find MSP Opportunities with a Managed VPN

    [73] How to find MSP Opportunities with a Managed VPN

    TubbTalk - The Podcast for I.T. Consultants

    • 36 min

Customer Reviews

5.0 out of 5
16 Ratings

16 Ratings

ghjffhjh ,

Great Source of Knowledge

Have just started listening to Richard and guests on TubbTalk and have already gained really valuable information, a very worthwhile investment of my time!! Thanks so much! 👍

Goldmercury ,

Good source for UK MSPs

I’m new to the UK channel market. Richards podcast has been a big help finding my footing. Subscribed

Twinkleztoes ,

Fabulous!

What an expert!
This is a great listen to interesting conversations about all of the surrounding subjects in the IT world and current business world today. Keep em coming Richard! Love it!

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