TubbTalk - The Podcast for IT Consultants Richard Tubb

In this episode,

Time for another Team Tubb Travelogue!
In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.
Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.
Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?
Did you know…
ExCeL London opened in November 2000, in an area of huge regeneration in London’s historic Royal Docks and the first ever event held there was the London International Boat Show?!
Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?
But most importantly’ you’ll learn more about the MSP show and the SuperOps SuperSummit.
MSP Show: A Thriving Hub for Managed Service Providers
The first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.
It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.
We’ll definitely be back next year!
SuperOps SuperSummit: Powering Up Your MSP Business with Insights and Community
The SuperOps SuperSummit offered a unique experience for Managed Service Providers. 
Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."
The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.
If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.
It was a busy, but exciting couple of days for Richard and Stephen.
The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln’s Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.
Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country.
Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years.
Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.
Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig’s decision to keep the business small and how they work on relationships to retain clients long-term.
Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.
Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.
Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.
Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn’t be afraid of your competitors.
Mentioned in This Episode
Olympian and TV presenter: Kriss AkabusiDesign consultants: ScitechBook: Paul Jarvis: Company of One: Why Staying Small is the Next Big Thing for BusinessSatellite internet provider: StarlinkBook: Michael E Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Douglas Adams: The Hitchhiker's Guide to the GalaxyData visualisation tool: Power BIBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMSP peer group: The Tech TribeBook: Cal Newport: Deep Work: Rules for Focused Success in a Distracted WorldCollaboration tool: SharePointCloud storage: OneDriveCloud marketplace: a href="https://giacom.com/" rel="noopener...

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location.
After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.
Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.
Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it’s important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.
Mentioned in This Episode
IT Industry Association: CompTIAAI tool: ChatGPTAI tool: Microsoft CoPilotCybersecurity accreditation: Cyber Essentials

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta.
Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”
Mentioned in This Episode
GozyntaAllen’s book: Process and the Other "P" Word (Which is Also Process): The Power and Profitability of Process in Your IT BusinessOperating system: Novell NetWareIT management tool: ConnectWisePodcast interview with Dan AdamsBusiness finance tool: QuickBooksIT business expert: Karl PalachukBook coach: Mike CapuzziBook: Michael Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Robert Kiyosaki: Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!Richard’s book: The IT Owner's Survival GuideBook: James Clear:Atomic Habits: the life-changing million-copy #1 bestsellerCollaboration tool: TeamsCollaboration tool: SlackBook: Dr Atul Gawande: The Checklist Manifesto: How to Get Things Right. Atul GawandeDocumentation management tool: IT GlueCollaboration tool: ConfluenceCollaboration tool: SharePointBook: Karl Palachuk: Relax Focus Succeed - Revised EditionMeditation app: HeadspacePodcast interview with Karl PalachukMSP community: a href="https://www.comptia.org/" rel="noopener...

Time for another Team Tubb Travelogue!
Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!
Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.
There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!
Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's LinkedIn theme questions?
Did you know...
Channel Live positions itself as the networking hub for the ICT Channel and connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector - all together, all for free.
Uplift Live is the UK’s first LinkedIn-focused conference at Millennium Point in Birmingham.
It is THE place to learn from and network with engaged users of the world’s number one business platform.
UpLift Live is the brainchild of LinkedIn expert, John Espirian (a former guest on TubbTalk!).
Were you at either Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!