102 episodes

Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design and development. We share the deep details of how they do what they do, so that you can do what you do, better.

VUX World Kane Simms

    • Technology

Learn how to implement voice first strategy and create world-class voice experiences with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of voice: strategy, design and development. We share the deep details of how they do what they do, so that you can do what you do, better.

    The voice design sprint with Maaike Coppens

    The voice design sprint with Maaike Coppens

    Maaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case and prototype at the end, with fun in the middle. 
    Presented by Readspeaker
    Readspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.
    Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.
    They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.
    If you're in the market for any form of TTS technology, check out Readspeaker today.
    In this episodeYou can't design conversations without having them. This is Maaike's core message, and it's true. That's why the voice design sprint was born. 
    Taken from the core principles behind the book, Sprint, by Google's Jake Knapp, and the Google voice sprint methodology, Maaike has adapted and created a version of the design sprint that's perfect for voice. 
    Everyone speaks differently and approaches a conversation from a different starting point. The art of conversation design is to create an experience that works for all and is personalised where it needs to be. 
    However, sometimes we're limited by the technology we're working with. 
    For people who're new to conversation design or voice design, it's often thought that conversations with voice assistants just happen and that the sky is the limit. You know, because the 'AI' will handle everything. 
    In reality, that's not the case and there's a certain amount of education and grounding required to show the limitations of the technology and what a realistic conversation looks like. 
    Enter the voice design sprintThrough a series of 'serious games' and interactive exercises, that's exactly what this voice design sprint does. 
    In this episode, Maaike takes us through the voice design sprint workshop format and runs through the exercises so that you can try them in your own voice design sprints.
    LinksJoin Maaike on LinkedIn
    Maaike's website
    Design sprint website
    Sprint by Jake Knapp
    The Google Voice Design Sprint
    Transcreating voice experiences with Maaike Coppens
    Grice's Maxims

    • 58 min
    Voice at VaynorMedia, situational and sound design with Claire Mitchell

    Voice at VaynorMedia, situational and sound design with Claire Mitchell

    VaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia approach voice, as well as sharing some insights on situational design and sound design.

    Listen on:Apple podcasts | Spotify | YouTube | Overcast | CastBox | Spreaker | TuneIn | Breaker | Stitcher | PlayerFM | iHeartRadio

    Presented by Readspeaker
    Readspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.
    Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.
    They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.
    If you're in the market for any form of TTS technology, check out Readspeaker today.
    In this episodeWhat is situational design? What does it mean for the creation of your voice application? Claire Mitchell of VaynerMedia joins us in this episode to find out.
    In this episode, we take deep dive into situational design and how you can apply it to your voice first applications, Alexa skills or Google Assistant actions.
    Claire also has a passion for sound design and identifies this as an area of focus for voice in 2020. We speak to Claire about how VaynerMedia have used effective sound design to improve VUX and Claire also shares some examples of use cases and applications where sound design is being used to great effect.
    We also have a general chat about voice at VaynerMedia and Claire's experience in voice technology and smart home VUI overall.
    LinksJoin Claire on Linkedin
    Situational design
    The Audible Past
    Bloomberg Sonificiation
    The Structure of Scientific Revolutions
    Fritz Kahn

    • 58 min
    How your voice assistant talks is more important than what it says with Ben McCulloch

    How your voice assistant talks is more important than what it says with Ben McCulloch

    Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.

    Presented by Readspeaker
    Readspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.
    Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.
    They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.
    If you're in the market for any form of TTS technology, check out Readspeaker today.
    In this episodeHave you ever met someone who sounds confident? What does confidence sound like?
    What about fear? Excitement? Sadness?
    Believe it or not, we can detect emotion in people's voices. We can also detect personality types. Imagine the bullish salesperson or the strict teacher or the mad scientist. You can probably imagine what these personalities sound like.
    Every person has a way of speaking, even if they say the exact same words. And the exact same words can be said differently in order to change the meaning of them.
    Take this famous line from the US TV hit show, Friends:
    Joey stars in a terrible play, but gets given an agent's card after his performance. Joey says "It's an agent. Maybe they want to sign me."
    Thinking the play was terrible, Phoebe responds "Based on this play?"
    Realising she's hurting Joey's feelings, she turns it around with a positive "Based on this play!!"
    Same words, different intonation, different meaning.
    The intonation and emotion in our voices also help us establish a rapport with others and build relationships.
    Voice assistants, right now, don't have the same intonation as humans do.
    Now, that's changing, of course. With things like Alexa's newsreader voice and technologies like ReadSpeaker, Lyrebird, Resemble.ai and Voice Surfer, we're getting closer to human fidelity.
    But we're not quite close enough, according to today's guest, Ben McCulloch.
    Ben is an audio engineer and sound designer who's worked across TV and video creating sound scapes and putting audio to video for many years. He has extensive experience in dialogue editing and is the perfect person to shine a light on the importance of intonation and emotion in human speech.
    In this episode, Ben highlights the importance of intonation and emotion in building trust with uses and in providing high quality experiences. He shares some examples of the impact this can have, guidance on when to use Text-to-Speech voices and insights on the current state of play as far as synthetic voices are concerned.
    LinksConch Design
    Join Ben on LinkedIn
    Watch I know that voice by Kevin Conroy, Jim Cummings, John DiMaggio and Lawrence Shapiro (Director)
    The Human Voice: How This Extraordinary Instrument Reveals Essential Clues About Who We Are by Anne Karpf
    Scoring voice experiences with Joel Beckerman
    Barack Obama Lyrebird fake voice

    • 1 hr 2 min
    Four Alexa Champions walk down memory lane with Nick Schwab, Eric Olsen, Tim Kahle and Steve Arkonovich

    Four Alexa Champions walk down memory lane with Nick Schwab, Eric Olsen, Tim Kahle and Steve Arkonovich

    We catch up with 4 Amazon Alexa Champions to discuss the then, now and future of the Alexa skills ecosystem and the voice first community.
    Presented by Readspeaker
    Readspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.
    Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.
    They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.
    If you're in the market for any form of TTS technology, check out Readspeaker today.
    In this episodeThe Alexa Champions program is an honorary award given by Amazon in recognition of great service to the Alexa platform and ecosystem.
    All four of today's guests are Alexa Champions, and they take us for a walk down memory lane and discuss:
    what the community and the voice first ecosystem was like when they first startedwhat made them start building Alexa skillsthe signs that signalled things were going wellthe current state of the voice first communitywhat they wish for in futureSteve Arkonovich and Eric Olsen were two of the very first Alexa Champions. Nick Schwab followed in the next batch, then Tim Kahle.
    Steve was building skills before the Alexa Skills Kit even existed! Over time, he's built up a rack of skills published under his company, Philosophical Creations. His skill, Big Sky, is one of the most used skills on the platforms and is to this day a sterling example of a great voice first and multi modal experience.
    Some of Eric Olsen's first skills were Complibot and Insultibot, skills that generate random compliments and insults for users every day. Eric is the founder of 3PO Labs has always been a keen member of the voice community and is one of the most active members in the Alexa Slack channel, offering help, advice and guidance for budding skill developers.
    Nick Schwab is the founder of Invoked apps and runs some of the most used skills on the Alexa platform. His suite of sleep sounds bring in around 300,000 users per day, a side hustle that famously earned him enough money to buy a Tesla.
    Tim Kahle is the co-founder of 169 Labs, based out of Germany and the organiser of the All About Voice conference. Tim and co-founder, Dominik Meißner, won an Alexa hackathon in Germany in 2016, released a series of skills and founded one of the leading voice agencies in Germany off the back of it. The All About Voice conference in Munich is the leading voice first event in Europe.
    LinksSteve on Twitter and LinkedIn
    Eric on Twitter and LinkedIn
    Nick on Twitter and LinkedIn
    Tim on Twitter and LinkedIn

    • 37 min
    What is Twilio Autopilot?

    What is Twilio Autopilot?

    Twilio is a magical tool, and Autopilot is its NLU platform that voice devs and designers need to check out. In this episode we're taking a look at what Autopilot is, what are its core concepts, and how it differs from other NLU services.
    To get $10 free, use our referral link at www.twilio.com/referral/ZQRq9v
    Music featured in this episode:
    Blossoming by Sound of Music
    Logjam by Sound of Music
    Saunter by Sound of Music
    Massive_Attack by Sound of Music
    Tiny_Spoons by Sound of Music

    • 13 min
    Persona design and voice actors with Adva Levin

    Persona design and voice actors with Adva Levin

    Adva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting talent.

    Presented by Readspeaker
    Readspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.
    Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.
    They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.
    If you're in the market for any form of TTS technology, check out Readspeaker today.

    In this episode
    Clifford Nass and Scott Brave, in their book Wired for Speech, showed that whether you want to or not, humans cannot help but form a picture in their minds about the voice they're hearing. 
    Just from a voice alone, we can form an understanding of the gender, age, education, location and mood of someone, and more.
    So whether you create a persona for your voice applications or not, your users will form one anyway. 
    That's why its so important to create one, so that you can try and establish some consistency in the mind of your users. 
    Having a persona documented is also like a style guide for conversation designers. It helps guide writing and creates synergy on projects where many designers are needed. 
    Adva Levin has created some of the most recognisable and award winning Alexa skills, including Kids Court, and also provides consultancy and design services for organisations through her company, Pretzel Labs. Most of Adva's work requires some kind of persona design. So who better to take us through the why's and the how's?
    LinksPretzel Labs
    Adva Levin and Pretzel Labs on Twitter

    • 29 min

Customer Reviews

davebowman68 ,

Good topics to be up to date with voice

Really good content, fun and top participants 👍🏼👍🏼👍🏼

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