302 episodes

Concierge Medicine Today's "DocPreneur Leadership Podcast" #FORDoctors has become a trusted voice and is a recorded history of concierge medicine uncovering unique healthcare insights, discussing hospitality in healthcare from a patient perspective, healthcare news and Physician education that range from economic analysis about concierge medicine to a wide variety of futurist topics in healthcare.

This Podcast Is Recorded, Produced and Hosted by Concierge Medicine Today, LLC. Concierge Medicine Today, LLC is the industry trade publication reporting and highlighting news, trends and happenings in the Concierge Medicine space. Each year they host the industry's largest medical conference. To learn more, visit: www.ConciergeMedicineToday.net.

Topics include but are not limited to: Precision Medicine; Concierge Medicine; Whole Genome Sequencing; Pharacogenomics; Membership Medicine; Direct Primary Care; Legal, Accounting and Physician Succession Planning; Practice Management and Growth and more.

© Concierge Medicine Today, LLC. ("CMT") All rights reserved.

Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

The DocPreneur Leadership Podcast A Conversation Designed FOR Doctors.

    • Economía y empresa

Concierge Medicine Today's "DocPreneur Leadership Podcast" #FORDoctors has become a trusted voice and is a recorded history of concierge medicine uncovering unique healthcare insights, discussing hospitality in healthcare from a patient perspective, healthcare news and Physician education that range from economic analysis about concierge medicine to a wide variety of futurist topics in healthcare.

This Podcast Is Recorded, Produced and Hosted by Concierge Medicine Today, LLC. Concierge Medicine Today, LLC is the industry trade publication reporting and highlighting news, trends and happenings in the Concierge Medicine space. Each year they host the industry's largest medical conference. To learn more, visit: www.ConciergeMedicineToday.net.

Topics include but are not limited to: Precision Medicine; Concierge Medicine; Whole Genome Sequencing; Pharacogenomics; Membership Medicine; Direct Primary Care; Legal, Accounting and Physician Succession Planning; Practice Management and Growth and more.

© Concierge Medicine Today, LLC. ("CMT") All rights reserved.

Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

    Physician Spotlight: "Be Well With Dr. Wells!" Springfield, IL

    Physician Spotlight: "Be Well With Dr. Wells!" Springfield, IL

    Our special physician guest today is Dr. Tabatha Wells. Tabatha is starting her own new Direct Primary Care (DPC) practice and we caught up with her to talk about a wide range of topics. Our discussion included: 
     
    DPC Start-Up Challenges and Opportunities The primary care physician shortage challenges and opportunities Gratitude in healthcare and physician burnout LGBT+ Care and more.  
    Dr. Tabatha Wells obtained her medical degree from the Southern Illinois University (SIU) School of Medicine. She completed her Family and Community Medicine residency through the SIU School of Medicine and is a Board-Certified Family Physician. Dr. Wells started her Direct Primary Care practice to ensure she provides exceptional primary care without all the barriers and frustrations of traditional healthcare models. At appointments, you can expect her to take as much time as needed to understand your health needs and ensure you feel seen and heard on every visit.
     
    Dr. Wells struggled with frequent illness as a child and was inspired by her pediatrician, who made doctor visits feel safe and fun. She pursued a career in medicine to give back to her community and provide that same level of care to patients in need. After many years in academic medicine, she realized a drastic change was necessary. She entered Direct Primary Care to take back control of how she practices medicine while enhancing patient access and prioritizing the patient-physician relationship.
     
    Office Phone: 217-858-3356
     
    Email: info@bewellhealth.care
     
    Web Site: https://bewellhealth.care
     
    Dr. Wells sees patients of all ages, backgrounds, and levels of health. She provides a compassionate, affirming, and non-judgmental health environment, so you can trust her with any health or wellness issue you face. She proudly supports the LGBTQ+ community and provides hormone therapy in her practice. She is also an avid supporter of local businesses and any company that promotes diversity and inclusivity.

    • 48 min
    No more waiting rooms, new book coming this summer

    No more waiting rooms, new book coming this summer

    Pre-Orders Only — On Sale Now (% Discount Expires May 31, 2024) - On Sale $14.95 Original Price:$24.99
     
     
    Release/Ship Date: May 31, 2024 (or sooner, if possible!)
     
    How do your patients feel, really?
     
    We’re not talking about their physical symptoms. We’re talking about their feelings.
     
    Squishy right?
     
    Patients walk into your practice each day with two things: feelings and needs. Typically, the Doctor is amazing at meeting the patient’s physical needs. However, feelings are just as important.
     
    Consider how the patient felt when they waited on hold to make an appointment after navigating an overly complicated phone tree. How did they feel when no one remembered their name when they checked in? How did they feel when the clipboard of forms was given to them again? Or, how did they feel when they were escorted to the exam room, the door closed, and they were left alone with no ETA about when the Doctor would arrive? And how did they feel when your team helped them check out and didn’t explain the bill?
     
    Every patient will leave with a feeling about you and your practice. In today’s rushed and impersonal healthcare environment, patients’ feelings and subsequent actions and reactions are born from their experiences. Think about your last five online reviews. When the patient spent 27 minutes waiting in an empty seating area with no updates from the personnel who sat just ten feet away, gossiping about their coworkers and making endless phone calls, how does that make them feel? When the doctor kept forgetting their name, how did that experience make them feel?
     
    Patients are burning out. I know this because I am a Patient. We all are. We’re feeling unwelcomed, disrespected, rushed, ignored, and undervalued. Most medical office leaders would blame it on bureaucracy, insurance hassles, and busyness and cross their arms, ignore the awkward feelings patients get, and move on with their day. Few are willing to try something different and make the patient feel like they’re at home here.
     
    Fortunately, even science backs us up on this. According to Harvard professor Gerald Zaltman, “95% of purchase decision-making takes place in the subconscious mind”. So, in essence, our emotions drive purchasing behavior and our decision-making 95% of the time. This means that if you and your medical office team are not habitually paying attention to a patient's feelings throughout the entire journey, from start to finish, patients will go elsewhere. Chances are they’ll find someone who pays attention to all the little details that make them feel a certain way about their healthcare beyond the doctor meeting their needs.
     
    Let me be clear: this book does not advocate removing all waiting rooms from our healthcare culture. In many areas, they’re necessary. But we need to do more about addressing the small habits medical offices have become accustomed to under the business of busyness and hiding behind the excuse of “Well, that’s how we’ve always done it.” For patients in today's healthcare culture, the most challenging part is not the actual waiting but when we feel that the medical staff and our Doctors have forgotten about us and don’t meet our expectations. We get a feeling when we’re on the other side of you and your team.
     
    Like it or not, this is a marketing book, but not in the traditional sense. Old-school marketing tells customers (i.e., patients) that you control the message. Today, that theory doesn’t hold water. Today, new school marketing, especially in healthcare settings, says, “The customers (i.e., patients) inform others about you.”
    This is where feelings get involved, and a simple appointment can turn into a remarkable and memorable story for patients who will tell others about you and your team. You see, it’s about the front office staff talking with the patients until the insurance benefits and bills are really understood. It’s about the

    • 12 min
    How genetic fallacy can impact your practice and decision-making.

    How genetic fallacy can impact your practice and decision-making.

    When decision-makers in healthcare are approached with sound advice, but it arrives at their front door from a source "outside" healthcare, why is it so quickly dismissed?
     
    One might say, "I don't want anyone telling me how to practice medicine?"
     
    The advice may have nothing to do with what happens inside the exam room, but it is about how your staff communicates with your patients in such a way that makes the Patient feel like an inconvenience.
     
    Today, I want to unpack something you may have learned about in your undergraduate studies. It's called the genetic fallacy.
     
    The genetic fallacy is a logical fallacy that occurs when someone dismisses an argument or idea based on its origins or history rather than evaluating the concept on its own merits, not the source. This fallacy assumes that something must be either true or false based on who and where it came from rather than being judged based on its qualities.
     
    For example, a hospital administrator might reject an idea from a Physician simply because it was suggested by someone they don't like or someone with a history of making unpopular suggestions without carefully considering the proposal's strengths and weaknesses. Sound familiar?
     
    Alternatively, a medical practice might continue to invest in a SaaS, EMR, or outdated process because it has always done so. However, whether it is still the best course of action today still needs to be examined.
     
     
    © Concierge Medicine Today, LLC. ("CMT") All rights reserved.
     
    Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

    • 14 min
    • video
    Confronting Admin Staff With a Choice: Showing Gratitude to Patients.

    Confronting Admin Staff With a Choice: Showing Gratitude to Patients.

    Patients are often treated as inconvenient obstacles. That's not okay with me.
     
    Patient burnout in today's healthcare culture is like cancer. It is slowly growing in every community around the country.
     
    It attaches itself to overworked, stressed out, burned out, 'I'll get to that later,' 'Can I have your name' medical practices across America.
     
    You'll know it has infected your practice when you hear phrases like that. Until one day, you look up, overhear, or like the Terminator, become self-aware of your workplace and realize just how important it is to show gratitude for your patients. 
    Patients can be fickle customers.
     

    We're emotional. We're needy. We're indifferent. And, sometimes, we're happy to be here. Visiting your Practice is our choice. Every patient is a customer. Every customer has a choice. They vote today with their feet and their wallets. If you don't care, they'll leave, and they'll send one last souvenir in the form of an online review. 
     
    The Choice Is Where You Start.
     
    © Concierge Medicine Today, LLC. ("CMT") All rights reserved.
     
    Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

    • 23 min
    How to balance clinical work and research work?

    How to balance clinical work and research work?

    Dr. Jia Ng's expertise lies in guiding clinicians on effective scientific writing through PublishedMD consulting, empowering them to publish research papers and enhance their professional standing. Dr. Jia Ng, a Board-certified Nephrologist, federally-funded researcher, and founder of PublishedMD consulting.
     
    LEARN MORE AND CONNECT WITH PUBLISHEDMD and Dr. Ng: https://www.publishedmd.com/ 
     
    Here are some of the few topics we discussed with Dr. Ng on the show today:
     
    Why start publishing papers?
    Academic writing
    What are common mistakes when it comes to publishing papers/ academic writing?
    How to balance clinical work and research work?
    Academic Medicine
    Guiding residents/fellows
    Motherhood in medicine/ in academia / in entrepreneurship.
     
    © Concierge Medicine Today, LLC. ("CMT") All rights reserved.
     
    Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

    • 1 hr 7 min
    What has driven this shift towards consumerization in healthcare?

    What has driven this shift towards consumerization in healthcare?

    Our new podcast episode here at Concierge Medicine Today is with our special guest, Kyle Ryan, Chief Technology Officer at Tebra. Kyle recently wrote this exclusive article, “The Evolving Dynamics of Patient Acquisition in a Consumer-Driven Healthcare Era,” on the changing landscape of healthcare. His article dissects the ways patient expectations for healthcare are shifting and how practices can keep up with these changes.
     
    LISTEN TO FULL EPISODE on iTunes ... WATCH THE WEBINAR VERSION ... JOIN THE COMMUNITY (FREE) ...  
    © Concierge Medicine Today, LLC. ("CMT") All rights reserved.
     
    Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.

    • 50 min

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