FACC NY: Thinking Beyond FACC NY

In this episode, we chat with Michel Buffet, a Senior Client Partner for Korn Ferry in the Firm's Leadership Development practice. Within the episode, Michel tackles the key aspects of defining a leader, how leadership has evolved, and actionable tips on how to lead through disruption.

Mr. Buffet works with senior executives and their teams to help realize their full leadership potential in the service of increased value-creation and greater organizational well-being. His consulting approach is both highly relational and data-driven. Mr. Buffet brings to Korn Ferry over twenty years of consulting experience with a focus on assessing and coaching senior leaders, developing high-performing teams, and enabling organizational transformation

In Episode 5 of Thinking Beyond, we chat with Lionel Jadot, Partner & Chief Design Officer at Cohabs. Within the episode, Lionel describes his creative process when designing the future of living, what the crucial aspects of his designs have become, and why shared living will inevitably take over.

Lionel comes from a long line of crafters, mastering the art of making furniture and his eye for design at a very young age. Lionel focuses his design on recycling old material and uplifting them into beautiful, and useful pieces within each Cohabs project. To learn more about Cohabs, check out the future of living at cohabs.com.

Digital Transformation within banking & finance is crucial now more than ever. On this week’s episode, we speak to Sankar Krishnan, EVP & Industry Head of Banking and Capital Markets at Capgemini, on innovation and what that digital transformation looks like within the banking world. In addition, Sankar explains how the digital transformation in banking has shifted due to COVID-19 and what he believes this space will look like in the near future.

As Head of growth and industry head within the Banking & Capital markets Business Unit, Sankar focuses on innovation at some of the leading banking brands around the world. Sankar specializes in helping the banks sort their digital and strategic priorities to increase efficiency and operations within an ever-changing world.

Change impacts every profession in one way or another. A world that does not get so much coverage on its ability to adapt is the legal one. 

On this week’s episode we will be chatting with Stephanie Messas, Managing Partner at The Messas Law Practice, on ways the practice of employment law is adapting to a volatile world.

Throughout Stephanie’s career, she has acted as a guide for a wide range of companies as well as understands exactly how legal practice must adapt throughout periods of great change. 

While this episode focuses on employment law, Stephanie's practice tackles corporate law, contracts, and intellectual property among other business-related issues.  

In Part 2, we pick up our Customer Experience discussion with Marie Dubiez, Managing Director of the Americas at Albatross CX.

This episode addresses how to create CX when you have no budget, where to even begin when creating a CX strategy, and what changes we will see in CX post-COVID 19.

In our inaugural episode, we speak with Marie Dubiez, Managing Director of the Americas at Albatross CX, on Innovation within the Customer Experience realm. 

Marie has spent over a decade working with luxury brands in retail and marketing departments in the UK, Germany, and the United States for LVMH and Richemont brands. She joined the Customer Experience Group in April 2019 to help clients in the Americas drive their business through elevated customer experiences (CX). Marie and her team are based in New York. They work with their clients to help them navigate those uncertain times and leverage CX as a key success factor post-COVID.

In part 1 of our discussion, Marie hits on the broad aspects of Customer Experience (CX), what has changed, what has remained the same, what defines a good CX strategy and the impact COVID-19 has had on CX within the Luxury Retail space. 

To access a COVID-19 & CX Strategy Slide Deck Prepared by Albatross CX, please go to: https://www.faccnyc.org/sites/faccnyc.org/files/faccny/files/cx_covid_albatross_cx_facc.pdf