189 episodios
Get Out of Wrap - Contact Centre Chat Martin Teasdale
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- Economía y empresa
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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#190 Sandra Thompson on Emotional Intelligence - Part 2
Part 2 - Sandra Thompson on Emotional Intelligence.
A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake !
In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.
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#189 Sandra Thompson on Emotional Intelligence pt.1
Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜
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#188 - A Team Leader Day at SSCL
Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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#187 Chara-Lea Pidduck shares her inspiring story
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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#186 - David Holmes author of Leading the Line comes on to chat about the book
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses
Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals.
We then chat about DDC Discusses.These insightful and different events are people focused rather than tech.
Katie chats about how fundamental our understanding of communication and language is in our industry and that before we can even touch the realms of AI and future technologies, we need to first take a step back and truly understand the science of conversation
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