Let's Talk Club Management CMAA

For many clubs, the season is rolling. In this episode of the podcast, we’re joined by Sam Lindsley, Search & Consulting Executive, and Chris DeChillo, Hospitality Trainer & Leadership Coach with KOPPLIN KUEBLER & WALLACE. Sam and Chris discuss what club management professionals should do to establish and maintain service excellence year-round and what the keys are to cultivating a team that is passionate about delivering exceptional service.

In this episode, we’re checking in with Bri Brookins, Assistant General Manager at Detroit Athletic Club in Detroit, MI. Bri was the winner of the Showstopper Award at the 2024 Idea Fair for her submission in the Breakthrough Ideas category. Bri joined us to share more about the Gratitude Booth and the wild success it has seen. You can find this and other entries from the 2024 Idea Fair online: https://www.cmaa.org/idea-fair/idea-fair-categories/2024/

In this episode, we’re checking in with Jeffrey Blais, CCM, CCE, CEO and GM at Wildcat Cliffs Country Club in Highlands, NC. Jeffrey was the winner of the Chairman's Award at the 2024 Idea Fair for his submission in the Staff Management and Incentives category. Jeffrey joined us to share more about his idea, a Staff Support Fund Raffle. You can find this and other entries from the 2024 Idea Fair online: https://www.cmaa.org/idea-fair/idea-fair-categories/2024/

On this episode of the podcast, we're sharing CMAA CEO Jeff Morgan's State of the Association speech from the 2024 World Conference and Club Business Expo. This speech offers a snapshot of where CMAA is now, how the last year has gone, and what we're looking to in the future.

Read the 2023 Annual Report (https://www.cmaa.org/media/huklmu31/cmaa2023annualreport.pdf) and the 2024-2028 Strategic Plan (https://www.cmaa.org/media/qrtadkpl/cmaa2024-2028strategicplan.pdf).

In this episode of the podcast, we’re excited to sit down and get to know Joe Mendez, CCM, CCE. Joe is CMAA’s 2024 Chairman and has so many great insights to share with our listeners. Learn more about his path to becoming a club management professional and industry leader as well as some of the more humbling moments he encountered along the way.

Don’t forget to register for upcoming events:
Capital Improvement Symposium: https://www.cmaa.org/learn/meetings-and-events/capital-improvements-symposium-2024/
National Golf Day: https://www.golfcoalition.org/nationalgolfday2024)

It’s that time again! The 2024 World Conference and Club Business Expo is just around the corner and in this episode, we preview education, voting, Open Space, and dive into the networking and other events. Kyle and Melissa will take you through the important things you need to know for the week, and they pick up some guest hosts along the way.

Access Conference FAQs: https://www.cmaa.org/learn/meetings-and-events/conference/faqs/