So You Want My Feedback - Episode 2: City Hotel Guest Survey Feedback Matters

In this episode, we review the feedback ask from a hotel in a city location. Spoiler alert- things start out great but then take a turn. This is the second episode of our So You Want My Feedback? series, in which we review the feedback requests from companies, hotels, restaurants, services through the lens of a guest or customer. We point out the good, the bad, and the ugly...names and places will, of course be hidden to protect the innocent (or guilty). #cx #survey #bestpractices #guestinsight #hospitality #review