The Dental A Team Podcast Kiera Dent

With the changing landscape, Kiera gets very real with practices in this episode. She’s joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you’re considering dropping insurance, and how Dental Menu seamlessly slots into your practice:
Create a good product
Set up marketing
Establish an operating procedure
Go out and market
Paul even has a Dental A-Team special for those interested in working with Dental Menu! Visit www.dentalmenu.com/dentalateam. 
Episode resources:
Learn more about Dental Menu
Get a Dental A-Team special!
Connect with Paul directly: paul@dentalmenu.com 
Reach out to Kiera
Watch DAT Podcasts on YouTube
Practice Momentum Group Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast

Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response.
Define “true emergency” — what should the doctor actually have to come in for?
Role play! Listen to example calls and set language to use.
Place daily blocks for those emergency appointments.
She adds a couple additional pieces of advice, including using a rotating emergency response schedule with other practices.
Episode resources:
Reach out to Kiera
Watch DAT Podcasts on YouTube
Virtual Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast

We’ve talked about it before: Your patient avatar is crucial for success (listen to episode 747, Creating a Raving Fan Patient). Now, it’s time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on…
Reverse engineering your ideal avatar
Considering the right metrics
Working with your marketing team
And more!
Episode resources:
Reach out to Tiff and Dana
Listen to episode 747, Creating a Raving Fan Patient
Watch DAT Podcasts on YouTube
Virtual Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast

Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as:  What’s the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies purchased?
Then she suggests how to boil down the most critical items to implement and ways to go about doing so that won’t overwhelm the team.
Episode resources:
Reach out to Kiera
Watch DAT Podcasts on YouTube
Practice Momentum Group Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast

Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with them, why NDTRs need to be implemented, and more.
Episode resources:
Reach out to Tiff and Dana
Watch DAT Podcasts on YouTube
Practice Momentum Group Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast

There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be learned in these situations.
Episode resources:
Reach out to Kiera
Watch DAT Podcasts on YouTube
Practice Momentum Group Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast