Scouting for Growth Sabine VdL

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Brian McDermott, Chief Information Officer at Victor Insurance.

This podcast will be a little bit different. As Steven Abel is going to join us to highlight the value of the Oliver Wyman relationship with Victor Insurance, as a subsidiary of Marsh McLennan. Indeed, in the complex world of business, speed to value when delivering technology is critical & Victor Insurance has found a critical partner in delivering tech among others with the Oliver Wyman team.

KEY TAKEAWAYS


An MGA is a company appointed by the insurer, typically the carrier, to exercise supervision & oversight on specific & targeted insurance programmes. We do everything an insurance company does but we don’t source the capital, the carrier is the source of capital for us, they manage the risk in terms of the capital. We underwrite the risk on behalf of others & we do a lot of the administration on behalf of the carrier, claims processing, servicing, transaction  processing, connecting with the broker, handling of insurance fees & processing of any financial aspects.
We operate in 8 countries. The majority of the revenues & premiums derive from the US, around 80% left-side of the globe, 20% right-side. But, we do see immense opportunity on the right-side of the globe because it’s an untapped opportunity in territories with products & service offerings that we can provide. That’s a key strategic focus as we proceed.
Typically, InsurTechs’ challenges include having great product but limited premium running through the platform because of the leverage they have with their carriers to bring those products onto the platform. 
We differ from Marsh McLennan in that we’re a full, front to back insurance company: We do placement of products through our digital portal experiences, policy servicing, claims processing, data reporting & analytics, & underwriting. Marsh McLennan are a re-insurance broker, they don’t typically do underwriting. Our technology environments differ in that they’re built for different scale – we’re low premium, high volume, March McLennan operate in a different market segment; enterprise, high-end businesses, we operate in small/micro market. We have to build scalable, fast products whereas Marsh is more of a heavy touch relationship-based business with their clients. So it’s difficult to align with them completely but there are a number of areas around complimentary services.

BEST MOMENTS

‘We’re trying to become the Amazon for brokers in the small, commercial & speciality marketplace.’

‘One of the key challenges I have is to make sure that we can modernise while we integrate as we go on our journey towards the future.’

‘We sit in the middle of the value chain with the broker on the left hand side, supporting the insured, & the carrier on the right, they provide the capital to us.’

‘We need to make sure that we harvest the data insights that we have: historical claims & underwriting data - & augment it with tools like machine learning, AI, data ingestion & enrichment.’

ABOUT THE GUESTS

Brian McDermott is the Chief Information Officer (CIO) at Victor Insurance, a leading global provider of specialty insurance programs & a subsidiary of Marsh McLennan.

Brian brings a wealth of experience to his role, with a career spanning more than 30 years in diverse industries such as retail, insurance, finance, & government.

Known for his disruptive thinking and innovation within the IT field, Brian is constantly exploring new ways to leverage contemporary technology & drive digital transformation within the insurance industry.

In his role as CIO, Brian is keen to embrace modern technologies & help drive the agenda within the broader Marsh McLennan corporation. His unique perspective, stemming from Victor Insurance's position as a high-volume, highly transacting business, enables him to provide valuable input on the digital connection b

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Steve Abel, Partner at Oliver Wyman. In this episode, they dive into the insurtech world & determine how to reinvent the InsurTech space by Leveraging Commoditized Tech for a Competitive Edge.

On this episode they discuss:


The common mistakes InsurTech startups make when investing in technology components with not well-thought-out architectures.
How InsurTech startups can leverage commoditized technology to focus on building unique value propositions.
The strategies for effectively orchestrating & assembling tech components into a symbiotic whole for faster go-to-market.
How InsurTech startups can focus on monetizing their algorithms rather than building the full tech stack.
The changing concept of differentiation in the InsurTech sector & how startups can leverage this to their advantage.

Useful links:Cyber security and Captive InsuranceSelf-insured actuarial servicesCapital modelling

KEY TAKEAWAYS


There are a couple of errors that founders make. The first is that you need to hire technologists to build everything for you in an undifferentiated way. Most of what you’re bringing to the market is not the proprietary or unique.  It’s a drag on money, speed & you may lose focus on what’s important to your business model. You don’t need to hire them; with the pace of change of tech, a year from now you’ll need different talent because the tech will be different, Rent tech talent at the beginning.
Most innovation that occurring in the InsurTech space is from founders & companies that you may be innovating or own, you’re toe force of innovation in this sector. That’s important for your investors because they want a return on their investment. It’s important for the sector because the huge advancements in the distribution & carrier space, to your customers are because of you.
Critically assess what technical talent is absolutely necessary to be core to your vision, it’s as important as thinking about your architecture & tooling in terms of what is generically available & what’s going to be part of your secret sauce.
InsurTech’s burn through time & capital fast, how can you assemble your solution in a way that you can test a market as quickly as feasibly possible? A lot of founders lose time tripping up over boring, platform tech.

BEST MOMENTS

‘Modern tooling, especially cloud-based, already scales. The idea you need to buy a specialised infrastructure or server is no longer important as it once was.’

‘Getting something in you customer’s hands as fast as possible to find out what they’re going to find valuable & pay for.’

‘If you’re a founder with a great idea, everything that’s core to that great idea you need to own.’

‘In order to make money it’s important to understand how your product is going to be used & sold. These are not the same thing & that can be a very costly mistake.’

 

ABOUT THE GUEST

As a partner at Oliver Wyman, Steven helps clients solve complex problems & lead teams to deliver insights that you can trust. Steve acquired over 25 years of experience in consulting & executive roles, delivering value to organizations via smart technological deployment.

Steve’s specialties include program management, operations, shared services, enabling technologies, business process reengineering, finance leading practices, insurance products & data, actuarial platforms, machine learning, AI, cloud solutions, business & technical architecture. 

Steve is passionate about helping clients achieve their strategic goals & optimize their performance, while fostering a culture of collaboration, innovation, & excellence.

LinkedIn

Oliver Wyman

ABOUT THE HOST

There are over 140,000 FinTech ventures out there, including FinTechs, InsurTechs, HealthTechs, and WealthTechs. And the number keeps on changing every month. One statistic remains the same: 25% of these ventures have received investment and s

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Steve Abel, Partner at Oliver Wyman. In this episode, they dive into the challenges & solutions related to legacy debt & system modernization for incumbent insurers.

KEY TAKEAWAYS


A few decades ago there weren’t the number or complexities of systems in the insurance landscape. Generally, there was 1 or several admin systems which did everything. The cost & complexity of IT was relatively low compared to now. The proliferation of systems that solve business problems, the complexity of those systems has increased exponentially in part because of the sheer number of systems but also because the landscape has evolved to accept that implementing a claims/administration/finance system should take years or months.
A lot of carriers have made successful bets in the past; they’ve bought a system, customised it & to a large extent, historically, they have fulfilled their promise to the business. Perhaps they were a little expensive or hard to implement, but at the end of the day the stakeholders got what they wanted. 
Take a hard look at your technology. A lot of these programme fail – between 30-60% depending on who you ask. Ask yourself: Is it worth the investment for my business? If you have a generic business maybe the cost of customisation is very low, but if your business customises a lot & when you’re done you have a lot of spreadsheets, maybe that’s not a great idea.

BEST MOMENTS

‘There’s an emerging opportunity for insurance carriers to leverage a new ecosystem of tooling & providers that isn’t as monolithic & doesn’t require so many months & so much costs to implement.’

‘In modern (mostly) cloud-based technology, it’s possible to think of data as an enterprise/ecosystem asset, so you can keep that data in a structure that works for multiple business processes/calculations.’

‘Speed is now more important than ever in thinking about technology in an ecosyetem. It used to be that you could pace your development choices in years, now technology is moving so much faster – years and months instead of decades.’

 

ABOUT THE GUEST

As a partner at Oliver Wyman, Steven helps clients solve complex problems & lead teams to deliver insights that you can trust. Steve acquired over 25 years of experience in consulting & executive roles, delivering value to organizations via smart technological deployment.

Steve’s specialties include program management, operations, shared services, enabling technologies, business process reengineering, finance leading practices, insurance products & data, actuarial platforms, machine learning, AI, cloud solutions, business & technical architecture. 

Steve is passionate about helping clients achieve their strategic goals & optimize their performance, while fostering a culture of collaboration, innovation, & excellence.

LinkedIn

Oliver Wyman

ABOUT THE HOST

There are over 140,000 FinTech ventures out there, including FinTechs, InsurTechs, HealthTechs, and WealthTechs. And the number keeps on changing every month. One statistic remains the same: 25% of these ventures have received investment and support from the financing world. 75% of these businesses still seek financing support from institutional and corporate investors alongside value-creating commercial collaboration opportunities with Global Fortune 500. 

Through this podcast series, I would like to demystify the world of corporate venturing, including how corporations collaborate with growth ventures, how venture capitalists and corporate venture capitalists make investment and collaboration choices in ventures and give tech founders and entrepreneurs, the strategies, tactics, tools, and techniques to build, grow and scale their business by understanding how those with financing power think. So, listen in, share and comment as you see fit.

Twitter

LinkedIn

Instagram

Facebook 

TikTok

Email

Website

On this episode of the Scouting For Growth podcast, Sabine VdL introduces the a series of podcasts featuring Steve Abel, Partner at Oliver Wyman, Brian McDermott, Chief Technology Officer at Victor Insurance and Esther Becker, Partner and Captive Actuarial Leader at Oliver Wyman.

The objectives of the following four episodes are to:


create an all rounded viewpoint of what is happening in insurance 
demonstrate how an insurance managing general agent has grown its business to over 3 billion dollars in Direct Written Premiums (DWP)
and how the world of captive insurance is evolving when emerging risks are so present in our day to day lives.

KEY TAKEAWAYS


Legacy system optimization is crucial for insurance companies to not only reduce costs but also to enhance the value of existing investments. By addressing the historical oversights and implementing effective strategies, insurance companies and carriers around the globe can extract comprehensive value from your legacy systems.
Insurers out there… You've made substantial investments in your core systems, but it's possible that some decisions that we made were not aligned with the best long-term outcomes of your business or enterprise. Revisit past decisions critically to assess whether they still serve your company's current and future needs. Look for signs as to whether you've been locked into proprietary solutions which may hinder adaptability or interoperability long term. I have talked about those with many insurers and this is certainly an area of concern today.
Implement APIs that allow more flexible interaction with your core systems and introduce modular upgrades that can provide new capabilities without a complete system overhaul. These targeted improvements can significantly increase value and extend the lifespan of your core systems, helping you stay competitive in a rapidly evolving insurance market.
Finally, I wanted to dive into the world of captives and self-insurance programs offer a strategic approach to managing emergent non-insurable risks. A captive’s ability to navigate complex technological challenges and optimize technology choices is crucial in reinforcing the relevance and efficiency of the captive’s operations.

BEST MOMENTS

‘To unlock the value from your core systems, adopt a three-pronged approach: Simplify. Innovate. Collaborate.’

‘When you invest in technology startups, scaleup and growth ventures… recognizing the common missteps is going to be essential to avoid them.’

‘In leveraging commoditized technology, your goal should be to build more relevant applications. Utilizing established technologies allows you to focus on innovation without reinventing the wheel.’

‘By proactively shaping your approach to these areas of advancement, you're preparing to meet the demands of 2030 and propel the insurance and insurtech sectors forward.’

 

ABOUT THE HOST

There are over 140,000 FinTech ventures out there, including FinTechs, InsurTechs, HealthTechs, and WealthTechs. And the number keeps on changing every month. One statistic remains the same: 25% of these ventures have received investment and support from the financing world. 75% of these businesses still seek financing support from institutional and corporate investors alongside value-creating commercial collaboration opportunities with Global Fortune 500. 

Through this podcast series, I would like to demystify the world of corporate venturing, including how corporations collaborate with growth ventures, how venture capitalists and corporate venture capitalists make investment and collaboration choices in ventures and give tech founders and entrepreneurs, the strategies, tactics, tools, and techniques to build, grow and scale their business by understanding how those with financing power think. So, listen in, share and comment as you see fit.

Twitter

LinkedIn

Instagram

Facebook 

TikTok

Email

Website

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Romaney O’Malley, Group CTO at bolttech, an InsurTech unicorn that is quite literally electrifying the InsurTech space now spearheading solutions in 35 markets across three continents.

In today’s episode, we explore a multitude of topics, including: The Journey to the Top: What were the critical turning points in Romaney's impressive career? Master Strategist: How does Romany approach challenging strategic decisions at bolttech? Industry Titans: What's the inner fabric of companies like Bolltech also traditional companies such as AIG, Swiss Re, and GE Insurance?

KEY TAKEAWAYS


I made a decision together with my husband in 2008 that we would move to Johannesburg for him to take an opportunity with a bank in South Africa. That was a big deal to move away from London & a great job with SwissRe, but this was a really unique opportunity that ended up being one of the best decisions we’ve made for both of our careers. It exposed me to very different markets across Africa which was invaluable to the rest of my career. Taking risks is important.
One of the fascinating things about emerging markets is that they can leapfrog the steps that  have shaped mature industries in the past. The use of mobile technology & telcos in banking in many parts of Africa is far more advanced that we see in developed countries because they have skipped a number of the evolutional steps that some of the older economies have taken. Those markets & consumers are at the sharp end of innovation.
You can’t approach things as 1 decision. Your leadership team/board is never going to make 1 series of linear decision, the complexity comes with multiple decisions & how those interact with each other. You should approach these problems as multi-dimensional & you’re always going to be balancing different things. Strategic decisions are about trade-offs & maximising the point at which you make sure you’re delivering a number of different things to different stakeholders without getting out of balance.

BEST MOMENTS

‘Moving to London from Sydney on secondment gave me the opportunity to see the scale & the size of the opportunity in the rest of the world.’

‘I always knew the future of insurance was technology-based.’

‘Play to your strengths but surround yourself with a team of people that are really good at the things that you’re not so good at.’

‘The stronger we can build and ecosystem across the opportunity in InsurTech the more effective insurance industry we’re going to have.’

ABOUT THE GUEST

Romaney O’Malley Group CFO at bolttech, an international insurtech company that is revolutionizing the way we think about insurance and technology. Her unique blend of leadership skills and financial acumen is drawn from a 25+ year-career at the apex of the insurance industry.

Romaney's depth of experience is not limited to the insurance field alone; she has ventured into other sectors like reinsurance, finance, and consulting.

When the numbers are crunched and the strategies laid down, Romaney finds her escape in the great outdoors. Whether planning her next exciting travel adventure or unwinding through the meditative art of yoga, she's a perpetual explorer—of landscapes, of limits, and of life.

bolttech

ABOUT THE HOST

There are over 140,000 FinTech ventures out there, including FinTechs, InsurTechs, HealthTechs, and WealthTechs. And the number keeps on changing every month. One statistic remains the same: 25% of these ventures have received investment and support from the financing world. 75% of these businesses still seek financing support from institutional and corporate investors alongside value-creating commercial collaboration opportunities with Global Fortune 500. 

Through this podcast series, I would like to demystify the world of corporate venturing, including how corporations collaborate with growth ventures, how venture capitalists and co

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Anika Jackson who wears many hats with enviable finesse. Currently, Anika is professor, a VP of operations for Full Capacity Marketing, a full-service agency dedicated to uplifting workforce development and educational institutions.

Today, Anika will share with us her insights about growth, drawing from her multi-faceted experiences and achievements.

KEY TAKEAWAYS         


Everything changes every day with digital. AI has been around for 20 years, but only last year its popularity rose for everyone to understand what the technology is & start utilising it for marketing or efficiencies in our systems & processes. We have to keep on top of everything. My students range from 20s-60s & they want to learn how to manage everything that’s happening.
Podcasting is the only omni-channel marketing that we have nowadays; you have video content, audio content, you can create blog posts, thought-leadership pieces, hundreds of pieces of content for social media. There are so many ways to utilise each episode. Not only that, it’s business development, every time I’m on a podcast or have a guest on my podcast not only do I learn something new from them but that’s another person I can now call on in my network.
I’ve leaned into learning more about a lot of different things so I can better advise people on how to make the best use of their dollars. Especially for small businesses, it’s not easy to get financing unless you have someone already backing you – most small businesses don’t. We at the Intuit Small Business Council are going to speak to Congress in a couple of weeks about AI & small businesses & making sure they have access to tools – digital equity.
A lot of people don’t want to use their own voice, but in this day & time everybody wants to know who are you? I’m buying into you as a person & a founder. Yes, you have the product that’s going to solve something, but I want to know about the person, the authenticity factor. You have to believe in the person & that their solution is really going to solve your problem. Don’t think about it as ‘you’, think about it as you’ve got something people need to hear because what you have to offer & the solution you’re providing is going to help revolutionise things, help with access to something, or change somebody’s life that’s really important to them at this time. Take the ego out of it.

 

BEST MOMENTS

‘Who are you & what are you doing here? That needs to infuse everything that you do. It helps people decide if they take a job, can work with you, if you’re aligned with them. ’‘I’m learning as much as I’m teaching.’‘This is a world where you have to think omni-channel, you have to be integrated, & you can’t be siloed, you have to work together, that’s the world we live in.’‘Reserve all of the names across the socials but don’t scatter your attention, really be focussed and niche down.’

ABOUT THE GUEST

Anika is a mother, community volunteer, philanthropist, marketing and communications professional, podcast host, and graduate adjunct professor at USC Annenberg School for Communication and Journalism. As a marketer, she has done it all including experiential marketing/ event production, launch marketing, public relations, digital, and influencer throughout her multiple decade career.

LinkedIn

ABOUT THE HOST

There are over 140,000 FinTech ventures out there, including FinTechs, InsurTechs, HealthTechs, and WealthTechs. And the number keeps on changing every month. One statistic remains the same: 25% of these ventures have received investment and support from the financing world. 75% of these businesses still seek financing support from institutional and corporate investors alongside value-creating commercial collaboration opportunities with Global Fortune 500. 

Through this podcast series, I would like to demystify the world of corporat