Do You Have A Reservation‪?‬ Do You Have A Reservation

This is the finale!! Episode 10...wow we did a whole season.
So the reason this is the finale is that my colleague from the North is Pregnant and due to have her baby in December, so we thought we would finish up and give her some rest time for the final few weeks and what a good way to finish... IT'S CHRISTMAS!!
We are giving you a behind the scenes of Christmas in hotels. From deciding the themes, the brochures, setting up, cloak rooms, the shenanigans that happen during, the clean up after and all of the prep and breakdown.

We hope you enjoy the last episode and that you have enjoyed the first season.
We look forward to coming back in 2021 and we hope you have a fantastic Christmas and NYE.
It's a different Christmas this year so be brave, be strong and make the most of it. Put up the tree and the lights and enjoy it for as long as you can haha

While we are gone, keep an eye on our social media channels because I will still be uploading... all links are on the main page.

Today's Episode is all about the strange and funny things that you see on CCTV. When you think you're not being watched, think again, because we have cameras all over the hotel and you wont always get away with what you think you will. Some funny and interesting stories.

Today we have a fun episode all about the famous faces that turn up at hotels. Sometimes these come with perks like tickets to their shows and sometimes you just embarrass yourself. Either way it's all a laugh and usually a good story. 

In today's episode we are discussing the awkward and inconvenient encounters that come with outbooking. In general public terms, that's when you arrive at the hotel and we say that we are really sorry but unfortunately we do not have a room available even though you booked it three months ago. So, we are giving you some helpful tips on how not to be that person, an insight into why it happens and what we do to resolve the issue. Also the comforting thought, we hope, that we really do try and do everything to avoid it and if it does happen we do everything to Make It Right for you and bring you back to the hotel with added benefits.

I mean it's not always our fault or yours... I think we should take joint responsibility for the things that happen in hotels haha
Unfortunately though, when things do go wrong we tend to take the brunt of the blame.
So today we are doing more of an advice type episode where we tell you to please not to be afraid to call the hotel if you have questions, to speak to us when you are in the hotel if there is an issue so we can help make your stay better while you are there - once you are leaving there is very little we can do for you, and to just give you some general advice so that you get the stay that you dreamt of without any of the glitches.

Today we are talking about emergencies. You might not realise, if you do not work in hospitality, that there is a lot of Health and Safety and Risk Assessment training that we go through in order to keep you, and ourselves safe. We also are very much aware when you smoke in a room. The fire panel will tell us and we will come and investigate, this includes when you remove the head of the fire detector... so please don't do it - this is a big Tip for you!! We also go through a lot of other events and incidents that happen. We have so many that we have split this topic into several parts.

Don't forget you can contact us on Twitter, Facebook and Instagram.
All of the links are on the main page so if you want to send us some ideas or ask for advice please feel free to contact us.