5 episodes

Welcome to the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

Customer Centric Podcast Unbabel

    • Marketing

Welcome to the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

    Mara Figueiredo: going beyond complaints

    Mara Figueiredo: going beyond complaints

    Customer centricity alone can’t prepare you for every CS crisis. Mara Figueiredo, Head of Customer Support at Pipedrive, talks about the ingenuity and grit that have carried her through her toughest moments.

    • 30 min
    John Collins: the blog days are over

    John Collins: the blog days are over

    Content marketing: two words with a whole lot of baggage. At Intercom, John Collins has worked tirelessly to make editorial content impactful again.

    • 32 min
    Suri Ratnatunga: limitless empathy

    Suri Ratnatunga: limitless empathy

    For Vimeo’s Suri Ratnatunga, empathy knows no limits. But how can we champion the human element in an age of automation?

    • 29 min
    Mick Frederick: the cannabis stigma

    Mick Frederick: the cannabis stigma

    An interview with Mick Frederick, VP of Customer Experience at Eaze, the cannabis delivery platform. In addition to traditional hurdles like turnaround time, Mick is up against the vicissitudes of a new market; a daunting regulatory landscape; and a decades-long campaign to convince the public his product is evil.

    • 31 min
    Welcome to the Customer Centric Podcast

    Welcome to the Customer Centric Podcast

    Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

    • 2 min