87 episodes

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation.
The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

Enterprise Digital - the podcast Barclay Rae and Ian Aitchison

    • Technology

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation.
The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

    Enterprise Digital Podcast Episode 84 – The Service Desk – end of life..?

    Enterprise Digital Podcast Episode 84 – The Service Desk – end of life..?

    This week we discuss and explore the Service management and AI ‘Elephant in the room’. We hear a lot of very practical and senior discussions around the future of the Service Desk – do we really need this function if we can automate out the work? What are the implications, how realistic is this? What does this mean for the IT career path if Service Desk is an entry point? How do we continue to manage relationships with users? We discuss all the options including the ‘progressive’ service desk. Needless to say, although we have some differing view on this, we also have a lot o agreement… Well maybe. Is it inevitable, or should we be careful what we wish for..??!!

    • 32 min
    Enterprise Digital Podcast episode 83 with Eveline Oehrlich – ‘slicing the tomato’

    Enterprise Digital Podcast episode 83 with Eveline Oehrlich – ‘slicing the tomato’

    Our guest is industry analyst Eveline Oehrlich – who has significant analyst experience in previous roles with Forrester, RIA, DevOps institute and Peoplecert. We discuss and debate where the analysts fit in in the development of thought leadership, data and direction. The discussion also focuses on printed burgers, analyst relations, and how we need more flexible understanding and knowledge of how to make tools and frameworks work for us - i.e. how to ‘slice the tomato’ according to the type of cuisine… Listen in for more insight and a great discussion.

     

    • 44 min
    Enterprise Digital Podcast – A! series #2 - The $1TRILLION pay off episode – with Ollie O’Donoghue

    Enterprise Digital Podcast – A! series #2 - The $1TRILLION pay off episode – with Ollie O’Donoghue

    No this is not more hype this is real research and analysis, from our guest Ollie O’Donoghue, Director of Cognizant Research.

     

    This week’s episode is definitely one of the most enlightening and exciting episodes that we’ve had on the podcast. We discuss some fantastic research content – just released and highly topical and useful.  This looks at 1000s of current job types and projects forward to identify the jobs that will be impacted by AI, and to what extent. The output is challenging, although in reality not anywhere like the scary and hype-filled Sci-fi stuff we are regularly exposed to. This is The 2nd of our AI Series with Ian Aitchison , James Finister, Steve Cave and Barclay Rae. Listen and get ahead of the game..!!  

    Generative AI Economic Model - Oxford Economics | Cognizant

    • 42 min
    Enterprise Digital Podcast AI Series – Episode 1 – The business approach with AI ethicist James Finister

    Enterprise Digital Podcast AI Series – Episode 1 – The business approach with AI ethicist James Finister

    This is the first of a mini-series of AI based podcast, where we look at the some of the non-shiny and non- technical aspect of AI – ie how we approach this from a business perspective. This will feature some additional guests, including James Finister on this initial episode. We will discuss human aspects, ethics, risk, feasibility, practical opportunities This session looks at some areas of AI in the news, then we discuss key messages and challenges, including short, medium and long term potential developments. No sandwiches are discussed or harmed…although rabbits are mentioned.



    Find out how BRC could help you gain the insights needed to supercharge your ROI through an effective AI implementation - https://www.barclayrae.com/our-services/ai-workshops/

    • 36 min
    Enterprise Digital Podcast Episode 82 – the personal review of 2023

    Enterprise Digital Podcast Episode 82 – the personal review of 2023

    The one where we discuss what’s happened in the last year – the industry, the podcast, and us as people… We have had a year of absorption around AI and experience – what lies ahead..?. As people there have also been opportunities and challenges – and none less than for Ian, who has had to face some major health challenges. Thankfully he’s met them and on the mend. We are good to go for 2024 – lookout for some new podcast options..!

    • 29 min
    Enterprise Digital Podcast Episode 81... The one with the robots that kill you…

    Enterprise Digital Podcast Episode 81... The one with the robots that kill you…

    This week Ian and Barclay discuss some recent industry events, SDI Spark, itSMF UK, SMW and also the sad demise of itSMF USA. It’s also a year since the launch of ChatGPT – what will the next phase of this involve..?  Ian also mentions the concept of the ‘Innovathon’ – crazy ideas presented for innovation. What about robots that kill you…!? Or how can we really get some goodness from the AI revolution? Then we get silly and imagine a giant ‘clippy’ controlling us all…  Plus, look out for some new themed podcasts in 2024.

    • 29 min

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