53 episodes

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

The Contact Center Coach The Contact Center Coach

    • Business

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.

    Podcast 53- Solving Problems With Your Team

    Podcast 53- Solving Problems With Your Team

    Learn how to solve problems with your team. Make your team meetings a place where you can accomplish your goals and meet the challenges of the organization.

    • 18 min
    Podcast 52 - Office Politics

    Podcast 52 - Office Politics

    Do you have office politics in your contact center? Do you just want to do your job and get rewarded for your effort and work? Learn how to identify office politics and what to do to make sure you can achieve your goals and dreams.

    • 20 min
    Podcast 51: Leadership- Joy The Four Attributes Of Leadership - Part 4

    Podcast 51: Leadership- Joy The Four Attributes Of Leadership - Part 4

    Your frontline employees need joy more than they need KPI's. They need a champion more than a supervisor. Join us for Part 4: The Four Attributes of Leadership as we discuss Joy as a leadership attribute.

    • 18 min
    Podcast 50 Leadership Others: The Four Attributes Of Leadership - Part 3

    Podcast 50 Leadership Others: The Four Attributes Of Leadership - Part 3

    Leadership requires us to help "others" grow and get better. Learn how to make "others" important in your contact center. Part 3 focuses on helping others to succeed and be the very best they can be under your leadership.

    • 16 min
    Podcast 49 Leadership - Competence The Four Attributes Of Leadership - Part Two

    Podcast 49 Leadership - Competence The Four Attributes Of Leadership - Part Two

    Leadership requires respect from the people you are responsible for. To be respected you have to have competence in your job and theirs. It may seem obvious but many lose sight of the need to grow and learn in your leadership role. Join us to learn more.

    • 19 min
    Podcast 48- Leadership- Trustworthy - The Four Attributes Of Leadership - Part One

    Podcast 48- Leadership- Trustworthy - The Four Attributes Of Leadership - Part One

    Join us for the first podcast of a 4-Part Series on Leadership. Learn to be trustworthy. Some trust out of faith; being trustworthy is something you earn. Your employees deserve a trustworthy leader.

    • 16 min

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