29 min
Ep. 12: How to Invest in and Implement Technology With Your Frontline Teams in Mind (with Kevin Schatz) Unlocking Customer Service
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- Management
Sharpen’s very own CTO, Kevin Schatz, joins us for the season one finale of Unlocking Customer Service. He shares how to build a project team, an implementation timeline, and get the functionality you need when investing in technology for your contact center. And, he’s talking about why employee and customer satisfaction metrics should be part of your project’s success criteria.
Sharpen’s very own CTO, Kevin Schatz, joins us for the season one finale of Unlocking Customer Service. He shares how to build a project team, an implementation timeline, and get the functionality you need when investing in technology for your contact center. And, he’s talking about why employee and customer satisfaction metrics should be part of your project’s success criteria.
29 min