108. Monthly Insights: "Forrester: The Future Of IT Experience Monitoring is Human-Centric" - Feb 2024 The IT Experience Podcast

The Monthly ITXM Insights February 2024

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In this episode, Sami, Sakari and Pasi introduce a new monthly format for the podcast where they discuss current issues in IT experience management. They recap the ITXM Summit event and highlight the success of the event. They then dive into various articles, including 'Trends Driving IT Experience Management,' 'The Future of IT Experience Monitoring is Human-Centric,' and 'ITSM Advice for 2024.' The hosts discuss the importance of human-centric IT and the role of AI in IT experience management. They also share a use case where experience data helped make informed investment decisions. The episode concludes with closing remarks.

Takeaways

- The ITXM Summit event was a success, with many participants and informative sessions.
- AI is a key trend in IT experience management, with a focus on efficiency and value.
- Human-centric IT is crucial for understanding and improving the user experience based on Forrester’s latest articles
- Experience data can help make informed investment decisions and optimize resources.

Links we shared

ITXM Summit 2024 Session, Including Nestlé and Campari Group: https://www.happysignals.com/itxm-summit-2024-replays


Trends Driving ITXM 2024: https://www.happysignals.com/trends-driving-it-experience-management


Forrester: Human Centricity: The Future Of IT Experience Monitoring: https://www.forrester.com/blogs/human-centricity-the-future-of-it-experience-monitoring/


ITSM Advice for 2024: https://itsm.tools/itsm-advice-for-2024/