7 min
#337 Part 1 Insights Keith Douglas EVP Mastercard Enterprise Sales Show
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- Business
The greatest business challenge of our time is How to build diverse teams that deliver successful growth and innovation?
One of the most accomplished leaders at achieving this is Keith Douglas. I am thrilled to have Keith back on the Enterprise Sales show. We are connected by our mutual friend Anant Patel. Thank you Anant.
Keith is a motivating leader who empowers his people, he ‘get out of their way’ so they can produce their best work. He has consistently created high performing and enjoyable ‘people centred’ cultures. We share similar values including the importance of how you win and not just winning.
Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He was until recently responsible for driving forward key growth area of e-commerce (Mastercard Payment Gateway Services) he had a team of over 400 talented people across the globe.
Keith welcome and congratulations on your new role as EVP for Open Banking International.
“Grateful to Anant Patel for our introduction, it has been a very fruitful and valuable partnership.”
1) Last time we spoke you mentioned “The Art of being you” and the awareness of the impact you have on others. How did you build this skill - particularly with creating allies in your peer group?
Your job whilst on this planet is to be the best version of you. That brings your edge – values and point of difference.
Balance across your IQ EQ DQ = Your What, Your How, Your Why.
Arsenal legend: David Rocastle "Remember who you are, what you are, and who you represent!"
2) When you spoke with Rob and I previously you shared the power of your network – how it enabled you to achieve your career success, what advice do you have for our audience to implement such career accelerating behaviour?
It’s become part of my everyday being.
“My network has certainly helped me be a better version of myself”.
How can other help you and how can you help others, that is the thing about a network it’s a 2-way equation, not one sided you have to give and invest to get.
“I certainly would not have got to where I have got to without the help of many people. That is the importance of a network”
Importance of diversity of thought and action, it brings perspective – which brings better decisions and relationships. Enables better individual and collective impact.
Surround yourself with smart people and then - Listen to them. Otherwise, why bother.
I think of my network more broadly than the team I work with, the customers and the partners. I think of the people have worked with people continue to work with and introduction like yourself from Anant.
I have had 5 major career inflexion points, some examples of those key individuals that have helped me:
Steve “Focus on what you want to be and not limited by you are, see what you can be.” Think about possibility not limitation.
Marion “Don’t complain - contribute.”
Cathy “You have got to stand for something, in life and the workplace.” Be known as the group with exacting, demanding, inspiring set of individuals and impatience, a tall order.
Raj “Remember who helped you out whilst others made excuses. “
People you least expect – unless you are curious and want to build a relationship then you won’t see them in a new light.
Power of network - people you can go back to and ask for help consistently.
Keith defined what is winning? Being bolder, do different.
The greatest business challenge of our time is How to build diverse teams that deliver successful growth and innovation?
One of the most accomplished leaders at achieving this is Keith Douglas. I am thrilled to have Keith back on the Enterprise Sales show. We are connected by our mutual friend Anant Patel. Thank you Anant.
Keith is a motivating leader who empowers his people, he ‘get out of their way’ so they can produce their best work. He has consistently created high performing and enjoyable ‘people centred’ cultures. We share similar values including the importance of how you win and not just winning.
Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He was until recently responsible for driving forward key growth area of e-commerce (Mastercard Payment Gateway Services) he had a team of over 400 talented people across the globe.
Keith welcome and congratulations on your new role as EVP for Open Banking International.
“Grateful to Anant Patel for our introduction, it has been a very fruitful and valuable partnership.”
1) Last time we spoke you mentioned “The Art of being you” and the awareness of the impact you have on others. How did you build this skill - particularly with creating allies in your peer group?
Your job whilst on this planet is to be the best version of you. That brings your edge – values and point of difference.
Balance across your IQ EQ DQ = Your What, Your How, Your Why.
Arsenal legend: David Rocastle "Remember who you are, what you are, and who you represent!"
2) When you spoke with Rob and I previously you shared the power of your network – how it enabled you to achieve your career success, what advice do you have for our audience to implement such career accelerating behaviour?
It’s become part of my everyday being.
“My network has certainly helped me be a better version of myself”.
How can other help you and how can you help others, that is the thing about a network it’s a 2-way equation, not one sided you have to give and invest to get.
“I certainly would not have got to where I have got to without the help of many people. That is the importance of a network”
Importance of diversity of thought and action, it brings perspective – which brings better decisions and relationships. Enables better individual and collective impact.
Surround yourself with smart people and then - Listen to them. Otherwise, why bother.
I think of my network more broadly than the team I work with, the customers and the partners. I think of the people have worked with people continue to work with and introduction like yourself from Anant.
I have had 5 major career inflexion points, some examples of those key individuals that have helped me:
Steve “Focus on what you want to be and not limited by you are, see what you can be.” Think about possibility not limitation.
Marion “Don’t complain - contribute.”
Cathy “You have got to stand for something, in life and the workplace.” Be known as the group with exacting, demanding, inspiring set of individuals and impatience, a tall order.
Raj “Remember who helped you out whilst others made excuses. “
People you least expect – unless you are curious and want to build a relationship then you won’t see them in a new light.
Power of network - people you can go back to and ask for help consistently.
Keith defined what is winning? Being bolder, do different.
7 min
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