6 min
#338 Part 2 Insights Keith Douglas EVP Mastercard Enterprise Sales Show
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- Business
The greatest business challenge of our time is How to build diverse teams that deliver successful growth and innovation?
One of the most accomplished leaders at achieving this is Keith Douglas. I am thrilled to have Keith back on the Enterprise Sales show. We are connected by our mutual friend Anant Patel. Thank you Anant.
Keith is a motivating leader who empowers his people, he ‘get out of their way’ so they can produce their best work. He has consistently created high performing and enjoyable ‘people centred’ cultures. We share similar values including the importance of how you win and not just winning.
Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He was until recently responsible for driving forward key growth area of e-commerce (Mastercard Payment Gateway Services) he had a team of over 400 talented people across the globe.
Keith welcome and congratulations on your new role as EVP for Open Banking International.
“Grateful to Anant Patel for our introduction, it has been a very fruitful and valuable partnership.”
Can we go deeper on your approach to building a team culture centred around aligned values?
Culture is a feeling not a thing.
Firstly, have to define why we are here and what is to be achieved.
Three elements:
Sense of belonging
Empower team members
Feedback 2 way as the leader you have to give, encourage, and provide feedback.
A clear vision with a dynamic team culture, let them work it out for themselves, don’t micromanage. Leads to a set of values and agreed behaviours.
No effective team culture just happens, needs to be purposeful. It takes time, help and full commitment from all team members.
“Had Adrian Evans come in and help shape the culture of my team.”
Been tough for new staters who joined in lockdown, Keith admires their ability to adapt and fit in. Zoom only 2d he is at best impact when physically in room with team.
“Find ways to connect beyond the task.”
You recently shared how “sponsorship equals advocacy”, as a catalyst to further career success, can you explain why this is so vital?
Ties back to network, having mentors and advisors.
2-way street, I update them on my progress offer to help on projects outside of day job.
If all can win, we raise the tide for all.
They can act as a recruiter and help support my next career move.
I now sponsor some people who have sponsored me, not a linear process.
You have to give to get, invest in relationships consistently.
The greatest business challenge of our time is How to build diverse teams that deliver successful growth and innovation?
One of the most accomplished leaders at achieving this is Keith Douglas. I am thrilled to have Keith back on the Enterprise Sales show. We are connected by our mutual friend Anant Patel. Thank you Anant.
Keith is a motivating leader who empowers his people, he ‘get out of their way’ so they can produce their best work. He has consistently created high performing and enjoyable ‘people centred’ cultures. We share similar values including the importance of how you win and not just winning.
Keith is an over-achieving commercial EVP, with 20 years+ Payment industry experience. He was until recently responsible for driving forward key growth area of e-commerce (Mastercard Payment Gateway Services) he had a team of over 400 talented people across the globe.
Keith welcome and congratulations on your new role as EVP for Open Banking International.
“Grateful to Anant Patel for our introduction, it has been a very fruitful and valuable partnership.”
Can we go deeper on your approach to building a team culture centred around aligned values?
Culture is a feeling not a thing.
Firstly, have to define why we are here and what is to be achieved.
Three elements:
Sense of belonging
Empower team members
Feedback 2 way as the leader you have to give, encourage, and provide feedback.
A clear vision with a dynamic team culture, let them work it out for themselves, don’t micromanage. Leads to a set of values and agreed behaviours.
No effective team culture just happens, needs to be purposeful. It takes time, help and full commitment from all team members.
“Had Adrian Evans come in and help shape the culture of my team.”
Been tough for new staters who joined in lockdown, Keith admires their ability to adapt and fit in. Zoom only 2d he is at best impact when physically in room with team.
“Find ways to connect beyond the task.”
You recently shared how “sponsorship equals advocacy”, as a catalyst to further career success, can you explain why this is so vital?
Ties back to network, having mentors and advisors.
2-way street, I update them on my progress offer to help on projects outside of day job.
If all can win, we raise the tide for all.
They can act as a recruiter and help support my next career move.
I now sponsor some people who have sponsored me, not a linear process.
You have to give to get, invest in relationships consistently.
6 min