Ecommerce Exchange Eastside Co

Shopify has described Commerce Components as ‘the modern composable stack for enterprise retail’, but what does that really mean?

We examine the benefits, drawbacks and rationale behind headless commerce to help online businesses understand if it could work for them.

Join Eastside Co's CMO, Louis, as he discusses why the current customer journey model isn't fit for purpose, and how the new SCALE model can help turn customers into brand evangelists.

Join Shopify agency Eastside Co, ecommerce helpdesk provider Gorgias, and skate culture and street fashion brand Route One, for an online event as we explore customer service in a multi-platform, online world.
What does good customer service look like? How can you turn it from a drain on resources to a profitable customer interaction?
Hear from our panel as they share their experiences and advice, and learn how to deploy great customer service strategies across ecommerce, physical stores and social media.

We're joined by Melanie Deziel, Director of Content at Foundation Marketing and author of 'The Content Fuel Framework: How to Generate Unlimited Story Ideas', for a discussion around her creative process, how she helps brands tell stories through content idea generation, and how people are more creative than they think.

Tara Tomes of East Village PR joins Matt and Louis for a discussion about her own experiences as a business leader in the world of PR. Tara talks to us about about:
- how the pandemic affected her business
- adapting to working from home and finding new opportunities
- the rise of independent businesses
- what exactly IS PR?
- how brands can use influencers effectively
- being a mixed race woman in the industry
- the importance of authenticity and building a culture in business
- long-term effects of the pandemic on shopping behaviour.