EPISODE 12 : BANKING 2020: THE NEW NORMAL? OR THE NEW ABNORMAL?

While financial organizations have always been asked to pivot with the times, these days it’s more of a limbo dance that demands unprecedented flexibility. At the heart of it all, banks have a call to trade in last year’s strategic plan for life in a very uncertain now. But they also have stories to tell about how they’ve gone the extra mile—or ten—to help customers in deep need. Marcie Bomberg, leader of the strategic advisory services area at Wipfli LLP, shares how banks can best adapt at a time when anxious customers are keeping their fingers crossed.