PodCatalyst: The Official Podcast of IABC PodCatalyst

In today’s digital age, making sure your online presence meets basic accessibility standards isn’t just the right thing to do — it’s good for business, too.



In the latest installment of In Under 10, Matisse Hamel-Nelis walks us through the basics of understanding digital accessibility, recent examples of well-known brands that have gotten into hot water for not following standards, ways communicators can lead the charge by staying up on the latest regulations and more. 



Download a transcript of this episode.



++++++++++++++++++++++++++++++++++++++++++++++++

Matisse Hamel-Nelis, ADS, CPACC, is a distinguished Métis communications and digital accessibility consultant and PR professor at Durham College. She is also the founder and dynamic host of the influential PR & Lattes podcast, a collaborative space where professionals (emerging, new and established) can share their insights and ideas on public relations, communications and marketing topics. 



Her commitment to fostering an inclusive environment extends into her leadership roles within the professional community. As a professional communicator deeply proud of her Métis heritage, she expertly blends traditional storytelling with modern strategies to create impactful and inclusive narratives. As the vice president of inclusion, diversity, equity and accessibility (IDEA) for IABC/Toronto, Matisse is pivotal in shaping policies and practices that embrace diversity. Additionally, her influence is further amplified in her capacity as the chair of the Diversity, Equity and Inclusion (DEI) Committee for IABC, where she spearheads initiatives to enhance inclusivity within the profession.



She holds credentials as a Certified Professional in Accessibility Core Competencies (CPACC) and an Accessible Documents Specialist (ADS), awarded by the International Association of Accessibility Professionals. These designations underscore her expertise and commitment to advancing accessibility in digital communications, making her a respected authority in her field.



++++++++++++++++++++++++++++++++++++++++++++++++

LINKS

Mentioned in This Episode

https://www.accessible-social.com/

https://www.w3.org/

https://www.accessibilityassociation.org/s/

LinkedIn hashtag
#A11y



Connect With IABC on social media

https://twitter.com/iabc

https://www.linkedin.com/company/iabc/

https://www.facebook.com/IABCWorld 

https://www.youtube.com/user/IABClive

https://www.instagram.com/iabcgram/



Visit IABC Online

https://www.iabc.com/

https://catalyst.iabc.com/

https://wc.iabc.com/


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message

What happens when your frontline employees are tired of apologizing on behalf of the company? When public perception isn’t in your favor? This was the reality Oscar Munoz faced when he took the role of CEO and chairman of United Airlines in 2015.

So he went back to basics, embarking on an extensive listening tour with thousands of employees — and in time, things turned for the better.

We sat down with Oscar to learn about that journey, what’s changed since and the value of deploying this strategy.

Oscar will lead a spotlight session at IABC World Conference 2024, “Leadership Is an Act of Extended Storytelling.” The format will be part fireside chat and part town hall, to which Oscar says in this episode: “Bring it!” Bring your best questions, ask him about failure and get ready for a refreshing way to kick off your time at World Conference.

Tune in to this inspiring conversation and make plans to see Oscar this June in Chicago. 

++++++++++++++++++++++++++++++++++++++++++++++++

Oscar Munoz is the former CEO and chairman of United Airlines (UAL) and serves on the board of directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation, a leading Urban Air Mobility company and developer of all-electric vertical take-off and landing (“eVTOL”) aircraft. He serves on the Pentagon’s Defense Business Board, is a trustee of the University of Southern California and the Brookings Institution, as well as an independent trustee for Fidelity.

He is the author of the Wall Street Journal best-selling memoir, “Turnaround Time: Uniting an Airline and its Employees in the Friendly Skies,” published by Harper Business in May 2023. He is co-chair of the 2023 Blue Ribbon Commission for the National Association of Corporate Directors, the authority on best boardroom practices. Since 2022, the Oscar and Cathy Munoz Pave it Forward Foundation has proudly partnered with the American Heart Association (AHA) to create the AHA’s Social Impact Fund, providing financial grants and low interest loans for evidence-based, community-driven work to address heart health inequality.

Under his leadership, United Airlines demonstrated rapid improvement, delivering industry-leading operational reliability, and sustained financial success, with stock value increasing 54 percent during that period. Munoz formally retired as UAL’s executive chairman in May 2021.

Previously, Munoz served as president and chief operating officer of the North American rail-based transportation supplier CSX Corp. A decade of excellent financial performance, including a boost in operating income of nearly 600 percent, earned CSX recognition on the list of Most Honored Companies by Institutional Investor magazine.

He has served in various financial leadership positions across diverse industries, including U.S. West, AT&T, Coca-Cola, and PepsiCo. 

He earned his undergraduate degree from the University of Southern California’s Marshall School of Business and an MBA from Pepperdine’s Graziadio Business School.

Hispanic Business magazine twice named Munoz one of its 100 Most Influential Hispanics, honoring his journey as an immigrant who, to this date, remains the only person of Hispanic heritage to run a U.S. airline.

++++++++++++++++++++++++++++++++++++++++++++++++

LINKS

Mentioned in This Episode

"Leadership Is an Act of Extended Storytelling”: A Fireside Chat and Town Hall With Oscar Munoz

IABC World Conference 2024

“Turnaround Time: Uniting an Airline and its Employees in the Friendly Skies,” by Oscar Munoz

Connect With IABC on social media

https://twitter.com/iabc

https://www.linkedin.com/company/iabc/

https://www.facebook.com/IABCWorld 

https://www.youtube.com/user/IABClive

https://www.instagram.com/iabcgram/

Visit IABC Online

https://www.iabc.com/

https://catalyst.iabc.com/

https://wc.iabc.com/


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message

Founded in 1973, the Commission on Public Relations Education
(CPRE) provides recommendations on public relations education for
universities and professional associations around the world.

CPRE’s latest signature report, “Navigating
Change: Recommendations for Advancing Undergraduate PR Education,” offers
an in-depth look into what’s needed and expected of educators and practitioners
when it comes to guiding the next generation of PR professionals. The report is
based on a survey of nearly 200 educators and just over 460 practitioners,
including members from IABC. 

Matt Tidwell, IABC board member, sits down with Drs.
Elizabeth Toth and Pamela Bourland-Davis, lead editors of the report, to
understand the research and its findings.

Tune in as they discuss key findings of the report, from the
role of ethics to DEI, data/analytics, the future of the workplace and more.

++++++++++++++++++++++++++++++++++++++++++++++++

Matt Tidwell, PhD, APR, is on the faculty
of the William Allen White School of Journalism and Mass Communications at the
University of Kansas and directs KU’s master’s degree in digital and integrated
marketing communications. Tidwell is a member of IABC’s International Executive
Board.

Pamela
Bourland-Davis, PhD, is professor of public relations and professional communication and
leadership at Georgia Southern University, where she also served as department
chair. She was co-editor of the Commission on Public Relations Education’s
signature 2023 report, “Navigating Change.” She was the Journal of Public
Relations Education’s editor from 2021-2023, SSCA’s past president, and she
served in a variety of roles within AEJMC and its PR Division.

Elizabeth L. Toth, PhD, is professor
emerita of the Department of Communication at the University of Maryland,
College Park. She has produced 10 books and more than 90 refereed journal
articles, book chapters, monographs and conference papers on public relations.
She has won numerous awards for her research and service. She co-edited the
CPRE 2023 Report on Undergraduate Public Relations Education, “Navigating
Change.”

++++++++++++++++++++++++++++++++++++++++++++++++

LINKS

Mentioned in This Episode

Commission on
Public Relations Education website

Navigating
Change: Recommendations for Advancing Undergraduate PR Education

Connect With IABC on social media

https://twitter.com/iabc

https://www.linkedin.com/company/iabc/

https://www.facebook.com/IABCWorld 

https://www.youtube.com/user/IABClive

https://www.instagram.com/iabcgram/

Visit IABC Online

https://www.iabc.com/

https://catalyst.iabc.com/

https://wc.iabc.com


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message

In Under 10:
Guiding Principles for the Ethical Use of AI

As a complement to the association’s Code of Ethics, IABC
recently released Guiding Principles for the Ethical Use of AI by Communication
Professionals.

In this first edition of “In Under 10,” Kristin Frankiewicz,
IABC content manager, sits down with Simon Murphy, a member of the IABC Ethics
Committee, to learn more about these principles.

Tune in as Murphy shares how the principles were created,
the importance of the human-led element in these new guidelines, how they’re
intended to be used and more. 

++++++++++++++

Simon Murphy
is head of business marketing for Edelman in Asia Pacific (APAC). An adept
corporate affairs and communications specialist with over 25 years of
international experience, Murphy brings hands-on commercial understanding of
the many reputational issues faced by industry today.

In his
current role, he focuses on delivering the strategy for integrating
Edelman’s business to business offerings and programs across practices, sectors
and client work in APAC. And as a senior client advisor he brings the best of
Edelman’s B2B capabilities to Edelman’s clients whilst ensuring the highest
level of commercial problem solving with impact.

Based in Melbourne, Simon is also presently Edelman’s
international client lead for Microsoft Asia and has general responsibility for
all aspects of regional client strategy and activity.

++++++++++++++

“In Under 10” is a new series from PodCatalyst that
explores the latest news and trends in comms, in under 10 minutes. Got a
suggestion? Reach out to the team at catalyst@iabc.com.

 

LINKS

Resources Mentioned in This Episode

IABC Guiding
Principles for the Ethical Use of AI by Communication Professionals

IABC
Code of Ethics for Professional Communicators

“Does
‘Do the Right Thing’ Change Over Time? The Evolution of Ethical Guidance for
Communication Professionals,” by Jennifer Wah via Catalyst  

Connect With IABC on social media

https://twitter.com/iabc

https://www.linkedin.com/company/iabc/

https://www.facebook.com/IABCWorld 

https://www.youtube.com/user/IABClive

https://www.instagram.com/iabcgram/

Visit IABC Online

https://www.iabc.com/

https://catalyst.iabc.com/

https://wc.iabc.com/


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message

When it comes to brand-building, the communicator is
well-equipped to not only manage that of their organization or clients, but
their own brand as well. So what does that look like in practice?

Miri Rodriguez, senior storyteller at Microsoft, offers her
insight and sage advice to “date the brand and marry yourself.”

IABC Content Manager Kristin Frankiewicz sits down with Miri
to learn more about her role at Microsoft, the journalistic approach she takes
as storyteller, smart ways to use artificial intelligence while blending a
human touch, why building your own brand matters and more. 

Miri Rodriguez is a globally recognized storyteller,
bestselling author of “Brand Storytelling” and
owner of Be Mindful Be Happy.
Rodriguez brings 15+ years of expertise, valuable industry and consulting
insights matched with a lighthearted and authentic delivery approach. She has
earned several awards in digital marketing and customer experience and is
ranked as top in-demand speaker at leading industry conferences around the
world. Her social advocacy and philanthropic work include volunteering to train
social enterprise leaders in Africa, coaching students at Network for Teaching
Entrepreneurship in the U.S., and mentoring men and women to build their
personal brand with empathy, passion and purpose. Rodriguez currently works at
Microsoft as a senior storyteller for Health and Public Sector Industries.

LINKS

Learn more about Miri at mirirod.com


Connect with IABC on social media

https://twitter.com/iabc

https://www.linkedin.com/company/iabc/

https://www.facebook.com/IABCWorld 

https://www.youtube.com/user/IABClive

https://www.instagram.com/iabcgram/

Visit IABC online

https://www.iabc.com/

https://catalyst.iabc.com/

https://wc.iabc.com/


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message

In the latest episode of PodCatalyst, Peter Finn, IABC
executive director, sits down with Maliha Aqeel, IABC chair, Kamyar Naficy, IABC vice chair, and Danielle Bond, IABC past chair (2021-2022) to discuss the year ahead.



This conversation has something for everyone: how comms
pros can wield influence in the C-suite and within their own teams, the importance of tapping into geopolitics, what it means to be a communicator in a post-truth world, influencers they’re following in the new year, a caveat against algorithms, Wordle vs. Connections — and so much more!



Tune in to this lively roundtable discussion and tap into
just a few of the minds of IABC’s past and present leadership.

+++++++

Maliha Aqeel, PMP, SCMP, MC, is chair of the IABC International Executive Board (IEB) and the founder and CEO of The Ideas Collective Inc., an independent consulting firm bringing brand purpose to life through content, customers and culture. She has worked in corporate and agency roles for almost 20 years, connecting the dots between brand, marketing and communications to drive business objectives. She is a longtime IABC volunteer and a regular speaker at industry conferences. Aqeel has won several IABC Gold Quill awards for brand development, content marketing, publications and internal communications, including two Gold Quill “Best of the Best” awards for employee engagement and COVID-19 response management and communications. Connect with Aqeel on LinkedIn.



Kamyar Naficy is managing director of Alberin, a strategic communications consultancy for finance, technology and sustainability. With over 20 years of professional experience, Naficy advises clients in the U.S., Europe and the Middle East on all aspects of corporate, financial and marketing communications. Prior to working at Alberin, Naficy held senior communications positions at JP Morgan, London Stock Exchange Group and
UniCredit. Earlier in his career, he worked in investment banking and management consulting. He holds a BA from the London School of Economics and a MPhil in Management Studies from Cambridge University. Connect with Naficy on LinkedIn. 



Danielle Bond is an award-winning brand, marketing and communications executive with expertise in the B2B sector. She has been the chief marketing officer for leading professional services firms throughout her career. Bond recently left full-time corporate life to pursue a career as a company director and
consultant. She has served on IABC’s International Executive Board for four years, including as chair. Connect with Bond on LinkedIn.



LINKS

*Social Media*

https://twitter.com/iabc | https://www.linkedin.com/company/iabc/| https://www.facebook.com/IABCWorld | https://www.youtube.com/user/IABClive | https://www.instagram.com/iabcgram/

*IABC Websites*

https://www.iabc.com/| https://catalyst.iabc.com/


---

Send in a voice message: https://podcasters.spotify.com/pod/show/iabc/message