31 episodes

An on-going series of interviews with experts and thought leaders in the Unified and Enterprise Communications industry. Focused on trends, new technologies and 'buyer's journey' related topics.

Modern Collaboration Kevin Gulley

    • Technology

An on-going series of interviews with experts and thought leaders in the Unified and Enterprise Communications industry. Focused on trends, new technologies and 'buyer's journey' related topics.

    Advanced Collaboration and Seamless Video Are Finally Here

    Advanced Collaboration and Seamless Video Are Finally Here

    According to the CEO of CafeX, Rami Musallam, advanced collaboration is all about finding ways to eliminate friction in internal company processes as well as while interacting with customers.  In this insightful podcast interview we dig into how cutting edge technologies, like Chime, their one-click video conferencing platform, are delivering seamless collaboration from the boardroom to the contact center.
    We discuss what it really takes to make video a single click experience, whether you are at your desktop or using the company telepresence room.  We also review how enabling collaboration technologies like desktop sharing, allows businesses to take customer care to the next level by saving time and lowering the risk of unhappy customers.
    Take a listen, you'll be happy you did. 
     

    • 17 min
    Going Beyond Omni-Channel with Customer Experience Management

    Going Beyond Omni-Channel with Customer Experience Management

    Customer Experience Management (CEM) is quickly becoming a strategic imperative for brands in a multitude of industries.  And it's no wonder, with a recent report stating that within two years CEM will be more important to a customer's perception of a brand than their product or the price of the product.
    To learn more about this critical topic and how innovative companies are looking to deploy the right technology in their contact centers and throughout the enterprise, take a listen to this interview with David Jodoin, the Chief Technology Officer at CafeX.  We dig into the trends impacting the market, the role mobile technologies and applications are playing, how WebRTC is changing the game in video in contact centers and ways in which companies are working to create a more personal connection with their customers while quickly solving their problems.
    If your job is to make sure your customers are happy, this podcast is a must listen.

    • 26 min
    What Type of Collaborator Are You?

    What Type of Collaborator Are You?

    Have you ever considered what your collaboration style is?  What about your colleagues or your boss?  In this podcast interview with Leo Tucker, Global Vice President of Marketing at PGi, we dig into the findings of their recent survey that looks to answer this question.  They interviewed business people from a thousand companies and gathered information on one hundred different factors that influence collaboration to get a baseline understanding of the various ways in which business people collaborate and how businesses can benefit by applying this understanding to their own companies.
    We review the findings in detail, including their breakdown of business people into 5 different 'types' of collaborators: Casual, Meticulous, Practical, Savvy and Progressive.  If you are looking to gain a deeper understanding of how the employees and departments in your business collaborate and what this can mean to ensuring you make the right types of investments in the right kinds of technology, this podcast is a must listen.
    And don't forget to visit PGI.com to take the collaboration quiz yourself to find out what type of collaborator you are.
     

    • 26 min
    What You Need to Know About Open Source Unified Communications. Podcast with eZuce

    What You Need to Know About Open Source Unified Communications. Podcast with eZuce

    Open Source UC is consistently one of the most searched for terms on The UC Buyer so we dig in deeper in this information packed interview with Jerry Stabile, CEO and Founder of Commercial Open Source UC vendor, eZuce.
    We discuss the benefits and challenges of Open Source UC, the types of companies that is right for, virutalization, cloud and UCaaS implications and how the SipXCom open source project is working to keep up with the breakneck speed of change in the communications industry.  
    If your business is considering UC and looking at Open Source as an option, this podcast is worth your time on the way to or from work.  Don't forget to subscribe to our podcasts at iTunes or via RSS.

    • 25 min
    Testing Your Network Readiness Prior to UCaaS Deployment.

    Testing Your Network Readiness Prior to UCaaS Deployment.

    Over and over at The UC Buyer we have heard that one of the biggest risks to Cloud-based UC is a corporate network that is not up for the job.  In this detailed podcast with Stephen Farkough, the Vice President of Information Systems at UCaaS solution provider Broadview Networks, we discuss the network challenges that businesses face when deploying UCaaS and what they can do to prevent them.
     
    We talk about  jitter and latency and their causes including router configurations, firewall setup and bandwidth.  We also dive into their new solution allows their channel partners to perform in-depth, long-term pre-test of a company's network readiness that identifies any issues so they can be addressed before pulling the trigger on UCaaS deployment.  If you're considering cloud-UC, you definitely should take a listen.

    • 29 min
    The Evolving UCaaS Market with Fuze

    The Evolving UCaaS Market with Fuze

    In this insightful discussion with Derek Yoo, CTO of Fuze (formerly ThinkingPhones) we get into the details on the trends impacting the enterprise communications space and what is driving the movement towards Unified Communications in the cloud.  We discuss the impact of consumerization of IT, the various freemium collaboration solutions in the market and how UC and UCaaS vendors are adapting to continue delivering a high level of value and service to their enterprise customers.
    If you're considering UCaaS or are interested in where the market is headed, this is a must listen.

    • 26 min

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