Retention Talk ProfitWell Recur

On today's episode of Retention Talk, Loomly Co-Founder Thibaud Clément talks about triaging customer feedback, term optimization, and locking out customers.

On today's episode of Retention Talk, ProdPad CEO & Co-Founder Janna Bastow talks about engaged users, predicting churn, and packaging & pricing.

On today's episode of Retention Talk, I speak with Jai Dolwani, CMO at Winc. We talk about cancellation flows, second month retention and covering CX holes with NPS.

On today's episode of Retention Talk, I speak with Kelly Yanke Deltener former Head of Product at CoSchedule. We talk about keeping churned customers in the company biome, figuring out what a successful customer looks like, and why the customer isn't always right.

On today's episode of Retention Talk, I speak with Kevin Kuhn, Head of Product at Meister. We talk about moving away from the "solution-first" mindset, activation being the first step in retention, and building strong relationships with other teams.

On today's episode of Retention Talk, I speak with Jason Sew Hoy, Co-Founder and CEO at Supercast. We talk about going to where your customers already are, making cancelation reasons easily accessible to the team, and understanding the customer journey.