Solving the Innovator's Dilemma: How successful companies are embracing innovation units The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

With innovation units, there’s no need for the traditional rules and regulations that typically bound a more established organization. No need to get saddled with historical tech debt or antiquated third-party tools. Progress gets measured by learnings – not growth, revenue, or retention –, so you get to try new ideas, take bigger risks, move fast and break things. And that’s what we’re exploring on this episode. While foolproof strategies to newer, disruptive threats are still unknown, creating innovation-driven divisions within a company may just help you solve the Innovator’s Dilemma.

You’ll hear from:

Sherif Mansour, Product Manager at Atlassian

Neil Caron, VP of Product at Gartner

Jeff Loomans, Senior IT Manager at Vermeer Corporation

Beth McEntee, Intercom Senior Editor




Read a full transcript of this episode here: https://www.intercom.com/blog/podcasts/solving-the-innovators-dilemma-how-successful-companies-are-embracing-innovation-units/

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