78 episodes

Podcast by Strikedeck & Kristen Hayer

Strikedeck Radio: Customer Success Live Strikedeck & Kristen Hayer

    • Technology

Podcast by Strikedeck & Kristen Hayer

    Ep, Gaines Murfee, Taking a Product Approach to Customer Success

    Ep, Gaines Murfee, Taking a Product Approach to Customer Success

    Join Kristen Hayer in conversation with Gaines Murfee, Product Manager at Chili Piper as he shares his approach to shifting to a 100% focus on customer success.

    • 44 min
    Ep 76, Clayton Moulynox, Building a Global CS Team

    Ep 76, Clayton Moulynox, Building a Global CS Team

    Join Kristen Hayer in conversation with Clayton Moulynox, Founder of MXGrowth as he shares his experience building customer success at Auth0 from when it was a startup with 20 employees, through the scaling process to land at a company of 600 employees.

    • 46 min
    Ep 75, Chris Hicken, Creating Actionable Churn Categories

    Ep 75, Chris Hicken, Creating Actionable Churn Categories

    Join Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.

    • 45 min
    Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise

    Ep 74, Maranda Dziekonski, Switching Industries & the Role of Domain Expertise

    Join Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.

    • 35 min
    Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success

    Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success

    Women's Month Special Podcast!

    Join Kristen Hayer in conversation with Cairo Amani, Customer Success Manager for Lane and the Co-founder of ThriveNetwork as they talk about how women can promote their careers in customer success. If you’re a guy, please don’t skip this episode. It’s important to the women in your life that you understand how you can help.


    All-Female Crew:

    - Host: Kristen Hayer
    - Producer: Zahra Iqbal
    - Guest: Cairo Amani
    - Editor: Taylor Cormier

    • 28 min
    Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers

    Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers

    Join Kristen Hayer in conversation with Megan Caldwell, Head of CS at Elevate Security as they talk about how to identify your most important customers, and direct your focus toward them.

    • 25 min

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