Support Night School Support Night School

In our final episode, we discuss paths for career growth in and out of support. Find show notes and links at https://supportnightschool.com

Learn some of the basic terms in you'll see and hear as you continue to grow in your tech support career.
Read more at our website https://supportnightschool.com/

In this episode, we discuss a common challenge for those working in tech support: burnout. We explore how it happens, why it happens, and ways to fend it off. 

What tools do you need to know in order to not just do but excel at a support job? In this episode, we walk you through support tools, team communication tools, as well as best practices to get the most out of everything! 

Show Notes
Introductions at 0 mins

Evaluating which jobs to apply to at 1:16

Resume tips at 5:11

Highlighting transferrable skills at 8:14

Cover letters at 9:00

Hiring manager's perspective and tips at 10:00

Preparing for the interview process at 14:30

During the interview at 18:15

After the interview 22:06

Homework at 24:00

Homework

Craft a winning resume and cover letter!

Tell your story through a 1-2 page document showcasing your work history and accomplishments, citing specifics, and using keywords from the job description. 

Ask for feedback from friends and families. Do you see me in this resume? 

Resources


Sample Job Description - https://supportnightschool.com/resource-library/sample-job-description/ 
Why Women's Don't Apply For Jobs Unless They are 100% Qualified http://blogs.hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
Enhance CV https://enhancv.com/
Our website - https://supportnightschool.com

Show Notes:

Introductions at 0 mins
Tech industry impact by COVID-19 at 2:50
What skills are translatable at 4:08
Inclusion and growth at 4:55
Backgrounds and transitioning into tech at 5:55
Support channels and customer-facing departments at 7:21
Working with other departments at 8:43
Categories of companies at 13:12
Insights from a hiring manager at 14:56
Perks of online support as a career at 15:43
Getting started in online support at 20:42
Homework at 21:21

Homework:

Checkout the job listings here (In addition to the usual like LinkedIn, Indeed, etc.):
https://remotive.io/remote-jobs/customer-support
https://weworkremotely.com/categories/remote-customer-support-jobs#job-listings
www.supportdriven.com
https://peoplefirstjobs.com/jobs/customer-success-support
https://angel.co/
https://scouted.io/

What are some skills listed in the job descriptions that you feel apply to you? What are some examples of the experience you have utilizing those skills?

What industries interest you? Which of the jobs listed really spoke to you? Was it support, success, community mgmt.?

Make a list of everything that speaks to you and have it ready for episode 2!