6 episodes

Building a consistent customer success practice is something we believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome, even if it may cause short-term pain or pushback. Interested in becoming a customer success manager? We share stories and information that promote the value of customer success within the enterprise and small business and create content that supports CSM teams and individuals. Support this podcast: https://anchor.fm/talkingcustomersuccess/support

Talking Customer Success Thomas Connery

    • Business

Building a consistent customer success practice is something we believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome, even if it may cause short-term pain or pushback. Interested in becoming a customer success manager? We share stories and information that promote the value of customer success within the enterprise and small business and create content that supports CSM teams and individuals. Support this podcast: https://anchor.fm/talkingcustomersuccess/support

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