Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to TELUS International Studios
How Patagonia's employee engagement leads to great CX
It makes good business sense: happy employees lead to happy customers. On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.
Culture, purpose, and being part of a change is something that Patagonia has taken very seriously since day one. By encouraging team members to take part in climate action protests, and supporting them on their path to learning about sustainability, this mission-driven organisation understands that great employee engagement cultivates a great customer experience.
How Shopify Adapted to Demand During the Pandemic
Recent months have been a make-or-break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store's online presence in order to stay up and meet demands. Enter: Shopify, an ecommerce platform that allows companies to do business online. Operations at Shopify have sky-rocketed in the last few months, even landing on FT's list of the top 100 companies prospering in the pandemic. In this episode of TELUS International Studios, John Riordan, Director of Support and Chairman of the Board, Shopify International, gives insight into how operations in recent months have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.
What CX means to Venture Capitalists
As entrepreneurs look for funding for their next big idea, they might want to take a closer look at their CX strategy. Andrew Steele from venture capital firm Activant Capital joins this episode of TELUS International Studios to discuss exactly how VCs look at how companies approach their customer experience model. This comes at even greater importance today, as companies all over the world were recently forced to adapt when lockdown restrictions hit, and investors and customers alike were able to see which companies were caught without a solid CX strategy.
How Might Consumer Behavior Change After COVID-19
On this episode of the TELUS International Studios podcast, we're joined by two guests who predict what the world might look like as lockdown restrictions due to the COVID-19 pandemic lift all over the world. Dr. Pete Lunn is a behavioral economist, author and former BBC journalist who now heads up the Behavioral Research unit of the Economic and Social Research Institute. Dr. Ryan Hamilton is a Professor of Marketing at the Goizueta Business School, Emory University, as well as the co-host of the Intuitive Customer CX podcast. The conversation unpacks how consumer buying habits might change due to the pandemic, how everyday social interactions will be impacted - in business and beyond, and how brands might be able to better tailor their business approaches to these predictions.
Introducing TELUS International Studios
What separates the world's most successful companies from all the rest? World-class customer experience. On TELUS International Studios, we meet with some of the top companies and leaders in customer experience, to deep dive into what CX means to them. Follow this space to hear more on topics like Trust & Safety, the use of AI and chatbots, data science in CX, Healthtech and beyond. You won't want to miss what's next.
The Voice Activated CX Platform Simplifying the Smart Home Industry
Voxpro Studios is now TELUS International Studios. On this episode, we speak to Alan Coleman, Founder of Sweepr - the voice activated customer service platform looking to help streamline CX for the smart home industry. With the connected home becoming more complex and layered with multiple devices, fixing a simple technical problem might seem like a huge undertaking. Sweepr is providing the solution to assist customers with different levels of technological competency through their voice activated platform.
Customer ReviewsSee All
Well worth a listen.
This is a great podcast for any company trying to build an effective cx department.
Insightful and informative interview
Really enjoyed the interview with John from Nest