106 episodes
That Bad Review with Adrian Easdown Adrian Easdown
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- Business
The That Bad Review podcast focuses on the good, the bad and the ugly of the accommodation industry. Adrian dives deep into the world of holidays and gets right in among the different ways those who work in tourism deal with their clients and manage their businesses.
That Bad Review shares stories from real industry people about how they get the job done, day-in and day-out. Adrian invites on his podcast entrepreneurs, CEOs, accommodation owners, accommodation managers, personalities and guests who share their accommodation experiences.
Adrian and his handpicked guests demonstrate week after week the joy they have working with happy - and not so happy - holidaymakers.
Learning how to deal with reviews and clients is an essential part of working in any service-based industry. Adrian provides a platform for listeners to get behind the conversations that people are having in the accommodation industry, and brings practical solutions to the problems business owners face. Adrian and his guests are passionate about technology, business structure, selling techniques and marketing.
That Bad Review brings you stories that will inspire you to look for answers on how to make positive changes to your life and your business.
Join Adrian each week as he brings you the people that have the experience and the proven track record in dealing with the trials and tribulations of working in the holiday park business. Listen in for motivation and tips on how to deal with tricky situations in your business, and how to take your business to new heights.
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1. How to Avoid Burnout, Build the Perfect Team and Walk in the Shoes of Your Customers with Belinda Thomas
If you’re an entrepreneur working in the accommodation industry, and you’re looking for ways to relax and avoid burnout, then you’ll definitely want to check out this episode of That Bad Review. Today, I’m speaking with Belinda Thomas – the award-winning founder and owner of Hire Me Holiday Parks, and park manager extraordinaire. Here, Belinda shares her story, her top ... Read More
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2. When to Say No in the Accommodation Industry with Jim Bolger
The accommodation industry is all about customer service, right? In this episode of That Bad Review, Jim Bolger shares his thoughts on choosing the positive approach with customers, but he also tells us how to deliver the perfect ‘no,’ if that’s the only option. He also chats about how Airbnb can be considered as an alternative market, and what that ... Read More
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3. Ronsley Vaz on the Mentality You Need to Adopt to Deal with Bad Reviews
What’s the proper response to receiving bad feedback? Even if your business receives 100 flattering reviews, the one bad one will stick out. So, how should you approach that situation when it arises? My guest in this week’s episode is entrepreneur legend Ronsley Vaz, and he’s helping me to break down how to go about tackling bad reviews, and the ... Read More
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4. Christie Hamilton on Work-Life Balance, Embracing Caravan Park Culture and Leveraging Data
In this week’s episode of That Bad Review, I speak with marketing automation specialist, powerhouse cyclist and all-round adventurer, Christie Hamilton. Christie is a startup expert, and is currently director at the fastest growing Infusionsoft Partner in the world, Benelds – a small business automation consultancy that specialises in transforming businesses into modern machines through the power of technology. Beyond ... Read More
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5. Cath Bellchambers on Empowering Your Staff and How to Identify Gaps in the Market
This week’s episode of That Bad Review is all about the human element. From training practices to empowerment to how to approach guests and, ultimately, to life philosophy, this episode covers a lot of ground. My guest is Cath Bellchambers – hospitality trainer and motivational performance coach. Cath is an absolute burst of energy. She’s a pleasure to speak with ... Read More
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6. The Award-Winning Margaret Shannon on Her Tips & Tricks for Success and Change in the Caravan Park Industry
Have you ever struggled to get the pricing of your park just right? Well, today on That Bad Review podcast, I spoke to a manager who’s turned pricing on its head. Margaret Shannon is an award-winning manager at Ballina Beach Village. She’s got a real passion for the caravan industry, a sharp business mind, and has come up with some ... Read More