The art of communication with landlords and guests Beyond The Stay

The art of communication with landlords and guests
01:03 -  Intro
02:03 - Change management when introducing flexible stays
03:37 - Objective for Onboarding and Account Management
07:58 - Understanding what matters for guests
09:25 - How do we implement data and use it to make decisions
12:44 - Putting in the right guests on clients' property
14:40 - Communications with Landlords
19:55 - The difference between having a Partnership approach with landlords