The HubHeroes Podcast George B. Thomas

We’re back with another exciting conversation about #INBOUND24, because HubSpot has dropped their first round of featured speakers!
Ryan Reynolds 
Join the Hollywood star as he gives the audience an in-depth look into his ventures outside of acting. He’ll touch on his production company Maximum Effort, his advertising platform MNTN, as well as his many other ventures including his recent reinvention as the co-owner of Wrexham Football Club. Join this special closing session to gain a better insight into how Ryan decides where to invest his time and energy and how he brings a growth mindset to everything he does.
Serena Williams
Serena has spoken about the early mornings and late nights that come with her latest chapter as founder of Serena Ventures, the venture capital fund backed and founded by her in 2017, crediting this latest challenge as part of her love of “reinventing herself in different and authentic ways.” Serena will provide her insights and learnings on this new entrepreneurial phase of her life in a special conversation with celebrated media voice Kara Swisher.
Kara Swisher Recognized as Silicon Valley's most feared but revered journalist, Kara Swisher's unparalleled access to industry leaders has positioned her as the oracle of the tech world since the mid-90s. Whether it’s a tech trend, a new innovative company that is making waves, or a groundbreaking interview, Swisher is always at the forefront. Join the award-winning journalist, podcast host, and founder of Recode as she shares her insights about where the technology industry has been and where it’s going over the next few years.
💥 Related HubSpot Resources:
#INBOUND24: It's Time for Our First Preview Episode + Preparation TipsThe Most Unhinged, Hilarious, Powerful #INBOUND23 Recap EverBut wait ... there're more!
Josh D’Maro (Disney)From Mickey Mouse to Marvel…princesses to Pixar…and galaxies near and far, far away...storytelling is the foundation of every Disney experience. So, what makes a great story? Hear from Disney Experiences Chairman, Josh D’Amaro, as he shares the fundamentals of Disney storytelling and how his teams use innovative technology to bring iconic characters to life.
Yamini RanganHubSpot leaders Yamini Rangan, CEO, Dharmesh Shah, co-founder and CTO, and Andy Pitre, EVP, product, will take the Main Stage on Wednesday, September 18 to open INBOUND; unpack the latest trends in AI, marketing, sales, and service; and announce innovations from across the HubSpot platform.
Dane Vahey (OpenAI Head of Strategic Marketing)Join this presentation to learn the advantages of an AI-first marketing and sales strategy using a multi-modal approach. We'll look at how to embed AI through your GTM process to transform customer and business outcomes, covering real examples from customer service to marketing analytics. We’ll share ideas for integrating text, image, voice, and video into content creation and customer engagement.
Kat Cole (Athletic Greens)Kat Cole has a track record of elevating beloved brands to the next level and leading through periods of radical transition. As President and COO at AG1 (formerly Athletic Greens), Kat is responsible for leading the business, scaling the company’s fully-remote team, accelerating growth, and driving innovation in a crowded category. Join Kat and Women’s Health Editor-in-Chief, Liz Plosser, as they discuss what it takes to overcome obstacles, how to take calculated risks to differentiate your brand, and why quality, simplicity, and consistency matter when inspiring health habits.
Matt Wolfe (Host of the Next Wave Podcast)Explore how artificial intelligence is reshaping the landscape for content creators, empowering them to reach and engage audiences with unprecedented precision. From AI-driven content recommendations to predictive analytics for audience insights, discover how these cutting-edge technologies can elevate your content strategy, expand your reach, and drive sustaina

Earlier this week, George rolled out probably one of the most epic Why Go HubSpot guides for growing businesses I’ve ever seen. In it, he not only make the business case for HubSpot by discussing the platform’s potential overall, you also provide a thorough overview of the promise and features of each hub — as well as your thoughts on why each Hub is such a powerful driver for sustainable growth for a business. 
💥 Related HubSpot Resources:
Why Go HubSpot? Ultimate Business Growth GuideWhy Go HubSpot Operations Hub?Here’s where it gets interesting, though. It’s been a good long while since we discussed HubSpot Operations Hub. But this guide brought the topic back up in our conversations this week.
Specifically the fact that, while this Hub has been around since 2021, we still see confusion all across the Big Orange Sprocketverse about what the HubSpot Operations Hub is, what we mean when we say “operations,” and who is actually responsible for operations. 
In This Episode
This week, George, Liz, and Max discuss the HubSpot Operations Hub and the importance of operations in business. They highlight the confusion around the definition of operations and the misconceptions associated with it. They emphasize that the Operations Hub is a set of tools that improve data hygiene, automate processes, and streamline operations across multiple hubs. 
💥 Go Deeper: How Have Inbound + HubSpot Changed?
They talked about the significance of data quality and proper formatting in operations. The conversation explores the role of operations in supporting growth and the need for businesses to master operational processes. They also discussed the confusion around HubSpot Operations Hub and the importance of having a clear definition of business operations. This highlighted the need for someone to be responsible for operations and the role of Operations Hub in streamlining processes and automating operational needs. 
Keywords
HubSpot Operations Hub, operations, data hygiene, automation, data quality, formatting, growth, operational processes, HubSpot Operations Hub, business operations, confusion, responsibility, data hygiene, custom coded workflows.
Key Takeaways
The HubSpot Operations Hub is a set of tools that improve data hygiene, automate processes, and streamline operations across multiple hubs.Data quality and proper formatting are crucial in operations to ensure accurate and effective use of data.Operations play a significant role in supporting growth and improving business processes.Businesses need to master operational processes to achieve efficiency and effectiveness in marketing, sales, and service.The definition of operations can vary, leading to confusion and misconceptions about its role in business. There is confusion around HubSpot Operations Hub and the need for a clear definition of business operations.Someone needs to be responsible for operations and Operations Hub can streamline processes and automate operational needs.Operations Hub is suitable for those who require data hygiene, custom coded workflows, and extended functionality for their teams.Data hygiene and clean data should be a priority for businesses.Custom coded workflows can provide powerful automation and extend the functionality of HubSpot.And so much more ... 
Additional Resources
Why Go HubSpot? Your Free Ultimate Business Growth GuideWhy Go HubSpot Service Hub?What Is Customer Delight + Who Is Responsible?How Have Inbound + HubSpot Changed?

We’ve spent weeks deep-diving into the waters of HubSpot Content Hub from every conceivable angle, so that you understand how you can best harness its multimedia content, AI, brand voice, and CMS superpowers to attract and engage with the humans out there who desperately need your help. 
But if you remember, dear HubSpotters, attracting and engaging are only two thirds of the HubSpot Flywheel that make growth magic for everyone possible. The other critical component is DELIGHT, particularly with your current customers. That's why I want you to take off your inbound hat for a moment and remember that, when we’re off the clock, we’re all consumers ourselves.
💥 Related HubSpot Resources:
Why Go HubSpot? Your Free Ultimate Business Growth GuideWhy Go HubSpot Service Hub?What Is Customer Delight + Who Is Responsible?And you know what I freakin’ hate? That moment when I can feel myself leaving the sales team, and all the people who were bending over backward to earn my trust and my money … and being handed off to service delivery, where I now feel like nothing more than a number. Because a brand only cared about me until they got me to agree to become a customer. Big ick. 
That’s why today’s conversation matters right?
We don’t want the humans we serve feeling that way. And since we first had conversations on this podcast about customer delight – what it is and who’s responsible for it (ep. 9) – and the HubSpot Service Hub (ep. 10), a lot has changed in terms of the tactics and tools we use to make DELIGHTION MAGIC.
Key TakeawaysWhy is delight is so essential to the HubSpot Flywheel and the journey we take our customers on as they work with us?
What do most inbound organizations (even the most well-meaning ones!) get wrong about what customer delight is and how to do it well?Spoiler alert! A lot of organizations think customer delight is keeping the customer from being angry. It goes beyond that. To quote one of my favorite movies, “The only difference between ordinary and extraordinary, is just that little bit extra.”What are the mindsets folks need to embrace and possess with HubSpot Service Hub?What are the new HubSpot Service Hub updates we're the most excited about?What are the HubSpot Service Hub BETAs we encourage others to check out?What are the best ways to stay on top of HubSpot Service Hub updates – or, quite frankly, any of the hubs? There are so many updates happening due to the expansive nature of HubSpot, that sometimes staying in the loop can feel impossible!And so much more ... 
Additional Resources
Why Go HubSpot? Your Free Ultimate Business Growth GuideWhy Go HubSpot Service Hub?What Is Customer Delight + Who Is Responsible?How Have Inbound + HubSpot Changed?