19 episodes

Get a glimpse inside healthcare organizations that are transforming to a culture of improvement to deliver continually higher value outcomes for patients, staff, and communities.

The Lens Catalysis

    • Education

Get a glimpse inside healthcare organizations that are transforming to a culture of improvement to deliver continually higher value outcomes for patients, staff, and communities.

    12. It's Time to Take the Safety of Health Care Staff Seriously

    12. It's Time to Take the Safety of Health Care Staff Seriously

    A recent article on HBR written by Ken Segel and John Toussaint stated that before the COVID-19 pandemic struck the US health care industry suffered more than 550,000 work-related injuries or illnesses per year. This number is significantly greater than any other industry. Healthcare leaders can prevent work-related injuries. In this episode Ken Seagel, Managing Director at Value Capture LLC, and John Toussaint, Executive Chairman of the Board at Catalysis, share five leadership imperatives to protecting healthcare workers.

    • 24 min
    11. Keeping Teams Connected in a Virtual World with Seattle Children’s

    11. Keeping Teams Connected in a Virtual World with Seattle Children’s

    Teams all over the world are now adjusting their huddles and works systems to meet their needs in a virtual environment. Jenn Christison, Senior Director – Improvement Strategy at Seattle Children’s, and her team have been experimenting with ways they can stay connected as a team and move the work forward in a virtual environment.

    • 21 min
    10. Healthcare Leaders can be a force for change that makes life better for patients and caregivers

    10. Healthcare Leaders can be a force for change that makes life better for patients and caregivers

    Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. John Toussaint and Kim Barnas are joining me today to discuss how healthcare leaders are implementing behavior-driven strategies to ensure quality and create lasting change.

    • 15 min
    9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success

    9. Why Christie Clinic Sees an Empty Waiting Room as a Sign of Success

    Catalysis Healthcare Value Network member, Christie Clinic in Champaign, IL, used to see full waiting rooms as a sign of success, but the COVID-19 pandemic changed their perspective. They have put many process changes in place to limit exposure to the virus. Now their goal is to have empty waiting rooms as a way to keep patients and staff safe. In this episode Michelle Antonacci, Director of Clinical Services, shares about these changes, including their innovative Curbside care approach.

    • 21 min
    COVID-19 8. Practical Steps for Supporting People in Times of Uncertainty

    COVID-19 8. Practical Steps for Supporting People in Times of Uncertainty

    The COVID-19 pandemic turned many of our lives upside down and inside out, which highlighted the need for leaders to be able to help their staff by translating behavior and shifting thinking to help keep work environments positive for everyone. Today Kerri Burchill, Organizational Development Leader at Southern Illinois Health, will share a methodology that leaders can use to help staff who are struggling in the rapidly changing environment that COVID-19 has presented.

    In this episode you will hear examples of conversations around tough topics facing healthcare workers across the country. These scenarios demonstrate the 4 step process that Kerri Burchill teaches. 

    • 34 min
    COVID-19 7. Finding Meaningful Work for Everyone

    COVID-19 7. Finding Meaningful Work for Everyone

    Jeremiah Hargrave, Process Improvement leader at Torrance Memorial in California, will talk with us about how they were able to help meet two core strategies; no layoffs and meet PPE needs by practicing their core values and continuous improvement practices.

    Check out this related article "Can You Answer These Five Questions?," by John Toussaint

    • 15 min

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