6 episodes

Proof is what GTM leaders need to make fast and furious decisions that keep their businesses alive and thriving.

The Proof Point hosts conversations anchored in the reality of day-to-day life as a revenue leader. No algorithm-hacking, talk-track headlining buzz statements around here. We’re hosting conversations between GTM leaders so we can gather the facts and provide you with the tactics and tools you need to bulletproof your strategy.

Join host Mark Huber every other week as he invites the best GTM leaders into the conversation.

The Proof Point UserEvidence

    • Business

Proof is what GTM leaders need to make fast and furious decisions that keep their businesses alive and thriving.

The Proof Point hosts conversations anchored in the reality of day-to-day life as a revenue leader. No algorithm-hacking, talk-track headlining buzz statements around here. We’re hosting conversations between GTM leaders so we can gather the facts and provide you with the tactics and tools you need to bulletproof your strategy.

Join host Mark Huber every other week as he invites the best GTM leaders into the conversation.

    Why most revenue models fail (and how to make yours better)

    Why most revenue models fail (and how to make yours better)

    What's the secret sauce for a killer revenue game plan?
    Join Mark and the squad—Emily Kramer (MKT1), Adam Goyette (Growth Union), and Jeff Ignacio (Regrow Ag)—as they spill the tea on crafting killer strategic revenue blueprints. They're not just talking shop; they're revolutionizing how we think about growth.
    What’s working in revenue models:
    ALIGNMENT IS KEY
    Clear team goals aligned with company objectives create ownership. Big takeaway for revenue growth models - alignment is key.
    What’s not working in revenue models:
    POOR PLANNING PROCESSES
    Planning meetings? More like blame games and snoozefests, where real strategy talk gets swapped for box-ticking. They're the reason solid plans and forecasts are MIA—everyone's too busy fighting over credit. It's a team effort, not a solo show.
    The key takeaways:
    Align goals with team ownership: B2B marketers should set clear goals and ensure that each team member feels a sense of ownership toward those goals. Doing so aligns projects with the business's overall objectives and drives team members to work effectively towards common targets.Embrace full-funnel reporting: Marketers must adopt comprehensive planning and reporting practices, looking at the full marketing funnel rather than just top-level metrics. This full-funnel approach enables a better understanding of campaign effectiveness and customer journey, ultimately driving smarter investment decisions and growth.Practice realistic, detailed revenue forecasting: Instead of relying on optimistic assumptions or linear growth models, B2B marketers need to create detailed revenue models. These should include specific forecasts for various marketing channels and account for seasonality, market changes, and potential diminishing returns to set realistic growth expectations.Foster cross-functional collaboration: B2B marketing teams should work closely with sales, finance, product, and customer service teams to ensure alignment and consistent messaging. This collaboration is critical for setting honest and mutually beneficial goals, ensuring foundational reporting, and executing strategic plans successfully.Adapt to change with flexible planning: High turnover rates, unexpected market trends, and other challenges affect business operations. Marketers need to maintain flexibility in their revenue models and business plans, including ranges that allow for unexpected changes and continuous monitoring with feedback loops to make adjustments as necessary.The things to listen for:
    [00:00] Focusing on driving revenue
    [03:17] Frustration with unproductive and contentious work meetings
    [07:40 The high-stakes game of hiring and budgets
    [10:56] Revenue models require detailed channel forecasts and planning
    [17:41] Plan early with the top-down and bottom-up approach
    [21:13] Honesty & reporting are key for planning success
    [31:04] Organized planning processes are vital for successful businesses
    [34:49] Team ownership of goals, accountability, and responsibility
    [36:44] Tying the project list back to your goal
    [39:56] Grateful for learning and open to follow-up

    • 38 min
    What does ‘ICP fit’ actually mean?

    What does ‘ICP fit’ actually mean?

    Adam Schoenfeld woke up and chose violence with his hot take on this one.
    Adam (Keyplay) joins Trinity Nguyen (UserGems) and Jarod Greene (Vivun) to dig into some of the most common misconceptions around TAM, ICP, and ID’ing fit.
    What’s working when defining your ICP:
    LET DATA LEAD THE WAY Set it up in your CRM. Track your customers. What’s changed? Who’s churned? Why? Is our hypothesis for who’s a fit actually our best fit?
    What’s not working when defining your ICP: OBSESSION OVER INTENT SIGNALS Fit > intent. For real.
    Key Takeaways:
    Importance of a Defined ICP: Precisely defining the Ideal Customer Profile (ICP) is crucial. Adam Schoenfeld stresses the need to establish clear parameters around the ICP to ensure sales and marketing efforts are aligned and focused. Trinity Nguyen's approach of regularly revisiting the ICP at User Gems illustrates the dynamic nature of ICPs and how companies must adapt to shifts in customer fit and market trends.Patience with Strategy Implementation: Give new strategies time to take effect before making changes. Trinity Nguyen points out that particularly in a commercial SaaS context, it's important to allow time for the market to absorb and react to advertising efforts. The pitfall of frequently changing ICPs can be counterproductive and may not provide sufficient data on what works and what doesn’t.Utilization of Multi-Source Feedback: Utilize both wins and losses to refine your ICP. Jarod Greene's insights into Vivint's process of refining their ICP by considering various attributes signal the importance of using diverse feedback channels. This informs a more strategic and adaptable approach to targeting customers.Alignment Across Teams: Ensure alignment across all teams regarding the ICP. The importance of keeping sales, marketing, product development, and customer success teams on the same page regarding the ICP cannot be overstated. This unity ensures a cohesive go-to-market strategy and ensures that all customer-facing teams are targeting and supporting the same customer profile.Focus on Fit Over Intent: Fit should be a priority over intent signals. While intent data platforms can suggest potential customer interest, understanding whether a lead truly fits the ICP is more valuable. The episode discusses the tendency of B2B marketers to over-prioritize intent signals, yet the panel agrees that a deeper understanding of the customer—including their challenges and fit within the ICP—is essential for effective marketing strategies.Things to Listen for:
    00:00 Deeply understand customers for building ideal profiles. 05:02 Focus on serving the best customers effectively. 09:46 Tracking customer criteria, part of company DNA. 12:48 Learning to navigate variance for business success. 15:07 Set boundaries, focus on strategic growth mindset. 17:26 Challenges in using limited historical data explained. 20:36 No's and not nows provide valuable insight. 25:25 Rely on accurate CRM data for sales. 27:27 Listening to gong recordings for sales improvement. 30:59 Implement strategy into operations, test and analyze. 34:05 Companies expand product offerings due to complexity. 38:23 Champion needs to handle objections, targeted messaging. 42:17 Team enjoys memes, aims for brand recognition.

    • 44 min
    Why hasn’t the B2B sales playbook changed?

    Why hasn’t the B2B sales playbook changed?

    B2B buying has evolved almost overnight…so why is B2B selling still running the same plays?
    Nate Nasralla (Fluint), Rachel Shi (Metadata), and Mark Kosoglow (Catalyst Software) share their theories on why the sales playbooks in 2024 are still lagging, and the ways they’re changing the game within their own organizations.
    What’s working in B2B selling:
    GOING BEYOND SALES TRAINING Kobe took tap dancing lessons to strengthen his ankles. Arnold Schwarzenegger took ballet lessons to learn how to pose onstage. Going outside of your discipline gives you a better perspective and helps break tired plays.
    What’s not working in B2B selling TRADITIONAL DISCOVERY CALLS ”Hey, what are the 3 biggest problems you’re facing right now?” - ask that, and your prospect is already zoned out. It’s time to find new tactics that will engage and impress as a first impression.
    Key Takeaways:
    Tailor Your Training: Rachel Shi underscored the importance of moving away from a one-size-fits-all model of sales training to a more tailored approach that addresses the nuances of B2B SaaS. B2B marketers should assess the specific needs of their sales team and customize their training programs to improve effectiveness.Speak Your Buyer's Language: Rachel, Nate Nasralla, and Mark Kosoglow emphasized the significance of understanding and using the buyer's language within business cases and sales conversations. Marketers should ensure that sales tools and materials resonate with their target audience by aligning them with the buyer's internal terminology and perspective.The Power of Polarizing Questions: The guest panel discussed the strategic approach of using polarizing questions early in the sales process to identify qualified prospects and position solutions effectively. Marketers should consider developing materials that assist the sales team in deploying these questions to uncover key customer pain points and motivations.Prioritizing Empathy and Relationships: Nate highlighted that empathic accuracy is imperative for building genuine sales relationships, but it's often lacking. Marketers must foster an empathetic understanding of their potential buyers to craft campaigns and messaging that resonate on a human level.Embrace the Deeper Discovery: Nate and Mark discussed the importance of engaging buyers with deep, pattern-breaking questions. Marketers should go beyond surface-level insights and leverage storytelling and illustrative examples in their strategies to provoke thoughtful buyer engagement and uncover the true drivers of purchase decisions.Resources:
    How to Know a Person by David BrooksThinking Fast and Slow by Daniel KahnemanThings to Listen for:
    00:00 Sales reps trained poorly in industrialized model. 05:11 Building relationships requires understanding and empathic accuracy. 08:58 Reps need mindset shift for effective sales. 11:50 Rachel, do you do commission pieces? Summary: Discussion about sales and diversity in selling. 15:24 Evaluating mental effort and fatigue throughout the day. 18:38 System two thinking in complex deal dynamics. 21:01 Engage individually, personalize outreach and follow-ups. 26:13 Building business cases requires deep discovery conversations. 29:59 Emphasize positioning, change, and asking effective questions. 33:47 Clarify objections, redo role play to assess. 36:45 Applicants share unique opinions and personal projects. 40:32 Using written content helps shave sales time. 41:26 Creating message together, internalized value in writing. 45:26 Diving deep into buyer's language for solutions. 48:29 Remember seeing Rachel's old business case. 51:34 "Thanks for having us, of course."

    • 51 min
    Why your GTM messaging fails (and how to fix it)

    Why your GTM messaging fails (and how to fix it)

    Jen Allen-Knuth may have lost a few friends with this one.
    Jen (DemandJen), Kaylee Edmondson (DemandLoops), and Jason Oakley (Productive PMM) share some of the biggest failings around creating, socializing, and iterating on GTM messaging that resonates.
    What’s working for GTM messaging:
    START WITH THE PROBLEM AND VALUE If you know your ICP, the problem you’re solving, and the value you’re bringing, your messaging will resonate. Period.
    What’s not working for GTM messaging: CRAFTING IN A SILO Even if you’re your own ICP, don’t fall into the trap of not socializing your early messaging ideas and letting outside influence into your process
    The key takeaways:
    Trust and diagnosis in Sales: B2B marketers should empower prospects to self-diagnose their problems, thus fostering a trust-centered relationship. As Jen Allen-Knuth highlights, it is crucial to create an environment where customers can recognize and understand their pain points, rather than aggressively pushing products as solutions.Internal alignment on messaging: Mark Huber stresses the importance of internal buy-in when it comes to new GTM messaging. Ensuring that influential figures, like the head of sales, are on board is crucial for consistent messaging adoption across the sales team, leading to a unified and effective market approach.Data-driven Marketing strategies: Kaylee Edmonson's evolution in perspective on the value of product marketers underscores the necessity of good working relationships and the use of data in convincing teams of new strategies. Implementing any change, especially in messaging, should come with demonstrable results that support the strategy and help win over skeptics within the organization.Targeting key Sales personnel: Jen's strategy of focusing on skeptics and top-performers to test new marketing approaches suggests that B2B marketers should identify and leverage internal influencers within the sales organization. These key individuals can provide valuable feedback and serve as advocates for the new messaging, aiding in wider team adoption.The need for continuous feedback and adjustment: The discussion about the importance of ongoing feedback and adaptation, as echoed by all the guests, is a crucial takeaway for B2B marketers. Leveraging feedback from sales calls, involving marketing team members in the feedback loop, and adapting marketing strategies based on real-time sales experiences can significantly improve messaging relevance and impact.Things to Listen for:
    00:00 LinkedIn show featuring B2B SaaS experts & ideas. 05:24 Logic-based journeys, client objections, and referrals. 08:47 Avoid starting alone, in the dark, or mimicking competitors. 12:57 Chili Piper's innovative product sold itself effectively. 15:56 Balancing future vision with current challenges and sales. 18:06 Exceptional marketers understand the value of persuasion. 21:01 Inadequate context led to an unpleasant situation. 23:28 Importance of aligning sales and marketing strategies. 29:16 Jason fostered valuable work relationship, revealed industry insights. 33:24 Teaching process for product launch and positioning. 34:54 Feedback-driven approach improves sales messaging success. 40:00 Enablement team and coaching improves sales effectiveness. 41:47 Marketing team should listen to sales calls.

    • 44 min
    Should you actually want to be a media company?

    Should you actually want to be a media company?

    If you’ve come to hear Devin Reed at his spiciest, you’ve come to the right place.
    Devin (Clari), Anthony Kennada (AudiencePlus), and Morgan J. Ingram (AMP) join host Mark Huber to talk very blatantly about the state of B2B content in 2024.
    What’s working in B2B content:
    MEASURING + ADAPTING All 3 of the guys share their actual metrics of success for great content, and how to keep content plans in check based on the cold hard facts.
    What’s not working in B2B content: CREATING FOR ALGORITHMS ”Steal my template, bro” bros…beware. You’re not safe in this convo.
    Key Takeaways:
    Differentiate Your Content: In the age of plagiarism and content regurgitation, B2B marketers are urged to create unique video content that showcases individual delivery and experiences, making it more difficult to duplicate and helping brands stand out.Focus on Authenticity: Authenticity in content creation has never been more critical, as social media is rife with exaggerated and false claims. Customers crave truthful and charismatic communication, which in turn can build real relationships and drive business growth.Emphasize Subject Matter Experts: Amplifying subject matter experts is crucial for B2B success. Marketers should incorporate experts into their content strategy - including internal executives and customers - to establish credibility and trustworthiness.Prioritize Charisma, Credibility, and Character: When evaluating potential influencers or brand ambassadors, B2B marketers should look for individuals who not only possess expertise but also embody charisma and character that align with the brand's reputation.Create for Humans, Not Algorithms: Marketers are encouraged to produce valuable content tailored to human interests rather than solely focusing on SEO and algorithm-driven engagement. Building brand awareness and thought leadership is about winning mind share, which can eventually lead to winning market share.Things to Listen for:
    00:00 Helping companies become media companies, creating categories.
    04:30 "People want to feel great, do nothing."
    08:16 Unique challenges arising from international content theft.
    13:08 Content marketing for SEO in B2B explained.
    13:59 Creating valuable content captures authentic audience attention.
    19:12 Diverse content formats can enhance audience reach.
    21:25 Corporate marketing and thought leadership driving revenue.
    25:32 Amplifying experts and building media strategy.
    28:27 Risk, credibility, and character are crucial elements.
    32:10 Agree, build true advisor board for feedback.
    36:34 Past advisory agreements consisted of equity deals.
    38:47 Influential voices validated new product launch success.
    43:35 Evaluate audience and pipeline growth for credibility.
    44:26 Growing following, gating content to monetize.
    48:52 Avoid online toxicity, focus on respectful disagreement.
    51:15 Closing

    • 51 min
    The Proof Point

    The Proof Point

    Here’s what GTM teams are missing: Proof.
    That’s what I think every morning when I fire up LinkedIn and scroll through boring manifestos and endless lukewarm takes.
    Opinions are cheap. Proof is gold.
    I’m Mark Huber, and this is The Proof Point, a show from UserEvidence that helps GTM teams find ideas, get frameworks, and swap tactics.
    Each episode includes an unfiltered discussion with the biggest names in B2B SaaS to help find the proof points i’m in search of.
    You’ll learn from sales, marketing, & customer success leaders in the trenches, where I ask them: seriously, what actually works for you?
    One of our guests actually told me “This felt like we were having drinks at a bar and talking about work…without all the BS.”
    That pretty much sums it up. And why I’m so excited for this new show.
    Join us every other week for new episode. Hot takes always welcome.

    • 55 sec

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