26 min
Tom LeBlanc and Candice Aragon EDGE Bandwidth
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- Careers
Welcome to USAV Bandwidth, a show hosted by Chris Salazar-Mangrum, Vice President of USAV, and Patrick Whipkey, Director of USAV, to share their expertise and have insightful conversations with professionals from the AV industry.
When it comes to deep improvement in a company that is trying to scale exponentially, understanding the present conditions becomes essential. And to understand we first have to listen and create the correct tools that can help us evaluate the processes and results of our strategy. In this episode, we invite Tom LeBlanc, executive director from NFCA, and Candice Aragon from PSA, Vice President of Marketing & Events to discuss a very useful piece of information that they’ve built with keys to understand what makes a successful MSP in this new age. Join this conversation now and discover the main conclusions of this complete research here on USAV Bandwidth
Jump straight into:
(00:33) - Anatomy of a Successful MSP research process overview and first conclusions - “We learned there was no one right way, but there were a few key pieces that were part of the formula to success.”
(09:15) - How alongside integrators can help a company grow confidence in their product - “ Company leaders need to recognize not that there's a revenue opportunity, but that there's a value they can deliver to their customers in a more effective way through this recurring engagement with their integrator partner”
(13:46) - Integrators role in assuring recurring revenue and adapting to trending business models - “It’s really important for them to recognize that trend and make sure that their business model fits as the industry and the world has evolved”.
(16:45) - Strategic planning matters: Insights about integration planning improvements and effects - “Everyone expects everything to happen almost instantaneously now. And when it doesn't and they don't see the return on the investment right away, then that's when they get discouraged.”
(22:05) On companies’ service approach and complementary highlights from the research - “Letting the model evolve with feedback from your customers is an important trend to note. I think that that speaks highly of not only the integrator but also, the end-user customer”.
Thanks for tuning in! USAV Bandwidth is a show produced by StudioPod Media, for more information about their podcast production services, feel free to check out their website. Special thanks to our sponsors over at Shure.
Welcome to USAV Bandwidth, a show hosted by Chris Salazar-Mangrum, Vice President of USAV, and Patrick Whipkey, Director of USAV, to share their expertise and have insightful conversations with professionals from the AV industry.
When it comes to deep improvement in a company that is trying to scale exponentially, understanding the present conditions becomes essential. And to understand we first have to listen and create the correct tools that can help us evaluate the processes and results of our strategy. In this episode, we invite Tom LeBlanc, executive director from NFCA, and Candice Aragon from PSA, Vice President of Marketing & Events to discuss a very useful piece of information that they’ve built with keys to understand what makes a successful MSP in this new age. Join this conversation now and discover the main conclusions of this complete research here on USAV Bandwidth
Jump straight into:
(00:33) - Anatomy of a Successful MSP research process overview and first conclusions - “We learned there was no one right way, but there were a few key pieces that were part of the formula to success.”
(09:15) - How alongside integrators can help a company grow confidence in their product - “ Company leaders need to recognize not that there's a revenue opportunity, but that there's a value they can deliver to their customers in a more effective way through this recurring engagement with their integrator partner”
(13:46) - Integrators role in assuring recurring revenue and adapting to trending business models - “It’s really important for them to recognize that trend and make sure that their business model fits as the industry and the world has evolved”.
(16:45) - Strategic planning matters: Insights about integration planning improvements and effects - “Everyone expects everything to happen almost instantaneously now. And when it doesn't and they don't see the return on the investment right away, then that's when they get discouraged.”
(22:05) On companies’ service approach and complementary highlights from the research - “Letting the model evolve with feedback from your customers is an important trend to note. I think that that speaks highly of not only the integrator but also, the end-user customer”.
Thanks for tuning in! USAV Bandwidth is a show produced by StudioPod Media, for more information about their podcast production services, feel free to check out their website. Special thanks to our sponsors over at Shure.
26 min