10 episodes

"Your Next Generation Hotel" takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world.

Your hosts Mark Abraham and Joseph Hollingworth founded the hospitality technology business Shackle. Their passion for all things hospitality and technology is clearly evident throughout the episodes.

We hope you enjoy.

Your Next Generation Hotel Your Next Generation Hotel

    • Business
    • 5.0, 3 Ratings

"Your Next Generation Hotel" takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world.

Your hosts Mark Abraham and Joseph Hollingworth founded the hospitality technology business Shackle. Their passion for all things hospitality and technology is clearly evident throughout the episodes.

We hope you enjoy.

    The Immigration Policy & Hospitality Talent with Louise Phelps, Robert Richardson & Chad Smith.

    The Immigration Policy & Hospitality Talent with Louise Phelps, Robert Richardson & Chad Smith.

    When brilliant, committed people come together, anything is possible. At a time when the governments' recent immigration policy announcement has understandably caused concern, it has been an absolute pleasure for us to welcome Louise Phelps, Robert Richardson and Chad Smith to collaborate on this episode to help the hospitality industry stand together and face our recruitment challenges constructively and head on, so as to stop them negatively impacting the next generation of hotels.

    This episode is a follow on from what was supposed to be a conference on March 27th at The Savoy London but due to covid, it was postponed. Please see the individuals involved below. 

    Louise Phelps:

    Louise Phelps is Head of Talent Acquisition at The Savoy in London, one of the World’s most iconic hotels. Louise has won numerous industry awards for her talent acquisition strategies and systems.

    Robert Richardson:

    Robert Richardson is an award-winning hotelier based in Kent and London. Recently achieving a place on the 2020 Boutique Hotelier Industry Powerlist as a “Young Trailblazer”, he also sits on the executive board for the Institute of Hospitality.

    Chad Smith:

    Chad Smith is co-founder of HIRE (Hospitality’s Internal Recruitment Exchange) an initiative designed to rebel against the negative employer image that the hospitality industry experiences, and create a space for in-house hospitality recruitment and HR professionals to come together.

    • 27 min
    Hospitality in Ireland with the President of the Irish Hotels Federation, Elaina Fitzgerald Kane

    Hospitality in Ireland with the President of the Irish Hotels Federation, Elaina Fitzgerald Kane

    Elaina Fitzgerald Kane is the 38th President of the Irish Hotels Federation, succeeding Michael Lennon. She is Sales Director of the Fitzgerald’s Woodlands House Hotel & Spa, a family-owned, four star hotel at Adare, Co Limerick. The 89 bedroom hotel, which currently employs 200 people, was established by her parents, Mary and Dick Fitzgerald in 1983. Mary Fitzgerald is a former President of the Irish Hotels Federation.

    A graduate of the Shannon School of Hotel Management, UCG and UCD’s Smurfit Business School, Elaina has been an active member of the IHF for many years. She serves as a member of the Federation’s National Executive Council. Prior to her election, she was Vice-President of the IHF. She has also held the position of Chair of the Shannon Branch of the Federation.

    • 40 min
    A Life in Hospitality with Robin Sheppard of Bespoke Hotels.

    A Life in Hospitality with Robin Sheppard of Bespoke Hotels.

    Robin has worked in hospitality ever since he graduated from Oxford Brookes University in 1977, with his background prior to Bespoke consisting of a range of General Manager positions across the country, including the Old Course Hotel in St Andrews and the Royal Berkshire in Ascot, before becoming a Regional Operations Director for Forte Hotels, based primarily in Bath.



    Bespoke Hotels has grown to represent over 200 properties worldwide, and stands as the UK’s Largest Independent Hotel Group. Founded in 2000 by Robin and Haydn Fentum, Bespoke has consistently grown to the point where they now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

    We hope you enjoy this episode, please share it to a friend. 

    • 23 min
    On the Shoulders of Giants: The History and Future of Innovation within Hotels with Nassar Khalil

    On the Shoulders of Giants: The History and Future of Innovation within Hotels with Nassar Khalil

    Nassar Khalil FIH MBIFM has just been named an industry giant by Boutique Hotelier. Even by only looking at the list of roles he currently occupies it's hard not to see why. Nassar is the Owner & Chief Exec of Rogue City Hotel Group, Director of Hotels and Leisure at Henley PLC, CEO of his own independent hotel and hospitality consultancy, a Managing Director at no less than three hotels and a visiting lecturer at the Vatle Hotel Institute. If that wasn't enough previously he was also the Head of Standards for the Nikko Hotels Group.

    During this week's podcast we dive into why hotels have historically been reluctant to embrace technology and how Nassar believes hotel can now embrace technology  wholeheartedly without compromising the human element which is so important in hospitality.  He also elaborates on how the hotels of the future can incorporate technology into the fabric of the buildings themselves to not only improve the guest experience but also reduce costs for the hotel.

    • 38 min
    Hospitality in Northern Ireland post Covid with Janice Gault, CEO of the Northern Ireland Hotels Federation

    Hospitality in Northern Ireland post Covid with Janice Gault, CEO of the Northern Ireland Hotels Federation

    Janice Gault is the CEO of the Northern Ireland Hotels Federation. On a positive day for hotels in Northern Ireland where the re opening date has been brought forward to July 3rd, we spoke to Janice about her time with the NIHF, how Covid has impacted hotels but more importantly how hotels will manage their way through this crisis. 

    The Northern Ireland Hotels Federation is a not-for-profit limited company representing the hotel and guesthouse sectors in Northern Ireland; it's main roles are identifying and reviewing issues affecting the hospitality industry and lobbying governments and the NI Assembly on the economic and employment opportunities of tourism. Developing services for the benefit of the industry, the Federation actively works in partnership with others to create the right conditions for tourism.

    • 24 min
    How to Increase Your Direct Bookings and Take Your Reliance Away From OTA's With Mark Simpson of Boostly.

    How to Increase Your Direct Bookings and Take Your Reliance Away From OTA's With Mark Simpson of Boostly.

    Boostly is an award winning hospitality training and website design company which is owned by award winning social media guru Mark Simpson. Mark's goal is to help 1 million hospitality owners increase their direct bookings, cut down on commission costs and boost their profit margins. In this episode, Mark gives actionable insights on how to do that. 

    In 2016 he became frustrated by the lack of online support for hospitality owners in Scarborough and Whitby with online marketing tactics, he decided to start the Hospitality Community Facebook Group. It was designed for only the local accommodation owners. Word of Mouth spread, and within a few years, it became the world's 🌎 most engaged Facebook Group with over 4,500 members and 92% engaging rate.

    In 2020, Mark was honoured when he won the Best Use of Social Media at the Shortyz Awards. 

    You can get in touch with Mark in the following places:

    Email: mark@boostly.co.uk

    LinkedIn: https://www.linkedin.com/in/mrmarksimpson

    YouTube: https://www.youtube.com/channel/UCj4GxNlzjWGASeQVC6hroiQ/featured

    Facebook: https://www.facebook.com/groups/HospitalityOwners

    • 34 min

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