Cassandra Loh on growing the global presence of Intellect's mental healthcare platform | Call 169

Launched in May 2020, Intellect today counts 3.5 million users globally, with services available in 30 languages and comprehensive local networks of mental healthcare providers across 60 countries worldwide. Its enterprise solution has been rolled out for multinational companies including Singtel, Shell, Merck, Schroders, as well as institutions like NTU, NUS, and the Singapore government. 

A key driver of Intellect’s global expansion has been its ability to “build the market”, especially in a space that demands varying levels of education depending on the market. Unlocking these opportunities to “build the market” is its Partnerships & Solutions team led by VP Cassandra Loh (Cass). 

We go on call with Cass to learn more about Intellect’s approach to global expansion, taking case studies in Singapore, Japan, and the US. How do they navigate the specific nuances of different markets? How do they prioritize hyperlocalization to deliver a world-class solution? 

We also get a sneak peek behind how Cass’s own career led to a key piece in Intellect’s ongoing global expansion, their strategic partnership with IHH Healthcare. 

Timestamps

(00:05) Highlights;

(01:17) Introduction;

(03:13) Driving Partnerships for Asia’s Leading Mental Health Care Platform;

(07:57) Partnerships in Intellect’s Global Presence: Singapore, Japan, and the US;

(18:21) The Backbone of Intellect’s Global Partnerships Strategy;

(21:57) Bringing Mental Health into Primary Care: Intellect's First Offline Clinic;

(25:14) Realizing Intellect’s Global Impact;

(27:53) Stay tuned for Part 2;

About our guest

Trained academically in communications, with a strong interest and solid experience in Healthcare and Wellness, Cassandra Loh is an advocate of demystifying healthcare and making healthcare accessible for all. She has been working in the healthcare and wellness space for the last decade. 

As the VP of Partnerships & Solutions at Intellect, she builds and maintains Intellect's strategic and distribution partnerships regionally, builds Intellect's regional expansion markets' growth strategy, oversees Intellect's consulting and solutioning arm, and oversees Intellect's chain of clinics. She was Health and Wellness Lead at Cigna Singapore, and before that Manager of Innovation and Growth at Parkway Pantai Limited, under IHH Healthcare. 

She received her Bachelors’ in Communication from the University of Buffalo, her Master’s in Communications Management from Singapore Management University, and her postgraduate diploma in Counseling Psychology from the College of Allied Educators. 

The content of this podcast is for informational purposes only, should not be taken as legal, tax, or business advice or be used to evaluate any investment or security, and is not directed at any investors or potential investors in any ⁠⁠⁠⁠⁠⁠Insignia Ventures⁠⁠⁠⁠⁠⁠ fund. Any and all opinions shared in this episode are solely personal thoughts and reflections of the guest and the host.