19 episodes

We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.


We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

Chicago Customer Success Podcast Joe Huber

    • Business

We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast.


We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

    Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond

    Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond

    In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all.

    Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community

    • 1 hr 19 min
    Aana Leech & Theresa Gaarde from Popular Pays

    Aana Leech & Theresa Gaarde from Popular Pays

    Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.

    • 40 min
    Priya Devineni on Continued Learning

    Priya Devineni on Continued Learning

    Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.

    • 26 min
    Will McNeil on Hiring and Job Hunting

    Will McNeil on Hiring and Job Hunting

    Will McNeil joins us to talk resumes, cover letters, diversity, and more!

    • 49 min
    Stef Caldwell on At-Risk Strategies

    Stef Caldwell on At-Risk Strategies

    Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!

    • 36 min
    Jon Byrd on Sales Skills in CS

    Jon Byrd on Sales Skills in CS

    Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!

    • 27 min

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