4 episodes

Healthcare is at a crossroads. Health systems are walking the path, but are they in the right direction? Welcome to Patient Journey Pioneers: Roadmaps from the Top Digital Leaders in Healthcare. Soak up insights from leading executives as they dish on emerging technologies, digital transformation and the innovative strategies that are pushing the patient journey to new heights.

Patient Journey Pioneers Hyro

    • Technology

Healthcare is at a crossroads. Health systems are walking the path, but are they in the right direction? Welcome to Patient Journey Pioneers: Roadmaps from the Top Digital Leaders in Healthcare. Soak up insights from leading executives as they dish on emerging technologies, digital transformation and the innovative strategies that are pushing the patient journey to new heights.

    Episode #4: How Tahoe Forest Health System is Simplifying Patient Access with Scheduling Autonomy

    Episode #4: How Tahoe Forest Health System is Simplifying Patient Access with Scheduling Autonomy

    Jake Dorst, Chief Information and Innovation Officer at Tahoe Forest Health System shares his “whys” and “hows” behind simplifying patient access. The path to efficiency, however, comes with its own challenges, especially as it relates to caregivers giving up pieces of their scheduling autonomy and handing it off to patient-centric solutions. Jake also places his digital bets on emerging technologies in healthcare, names his go-to sources for new insights, and reveals his favorite events for healthcare IT.

    About Jake:
    Jake spent the last 25 years working in Healthcare IT, and joined Tahoe Forest Hospital District in September 2014 as the CIO and served as interim CEO in 2015. He returned to his current role as Chief Information and Innovation Officer. Prior to that, Jake was the Vice President and CIO of Hagerstown, Maryland -based Meritus Health, the CIO of Petersburg, Virginia as well as other IT-related positions with Community Health Systems in Tennessee.

    Show notes:
    Follow Jake on LinkedIn >> https://www.linkedin.com/in/jakedorst/Read more about Tahoe Forest Health System >> https://www.tfhd.com/ 

    • 31 min
    Episode #3: How Intermountain Healthcare is Pioneering a New Value-Based Healthcare Model, with Craig Richardville

    Episode #3: How Intermountain Healthcare is Pioneering a New Value-Based Healthcare Model, with Craig Richardville

    Craig Richardville, recently named as the new Chief Digital and Information Officer and Senior Vice President at Intermountain Healthcare, is a force in healthcare innovation. Craig dishes on the recent merger of SCL Health and Intermountain Healthcare, and his ambitious plans to transform Intermountain from a health system providing digital services to a digital company delivering health services. The key ingredient? Moving from being provider-focused to patient-focused. Tune in to catch Craig’s “bullish or bearish” bets on emerging technologies, his prediction of the next big trend in healthcare, and invaluable career advice for aspiring healthcare leaders.

    About Craig:
    Craig Richardville is the Chief Information & Digital Officer for Intermountain Healthcare, a leading health system with 33 hospitals and roughly 60,000 employees. Previously, he served as Senior Vice President, Chief Information Officer for SCL Health. His responsibilities include leading all aspects of Intermountain’s information technology strategy and operations, including enterprise systems and applications, and digital transformation efforts. Craig has been successfully navigating the merger between SCL Health and Intermountain Healthcare since April 2022, and has been decorated with the 2021 National CIO of the Year Healthcare ORBIE Award, the 2020 Colorado CIO of the Year award, and the 2017 Carolinas CIO of the Year Award.

    Show notes:
    Follow Craig on LinkedIn >> https://www.linkedin.com/in/craig-richardville/Read more about Intermountain Healthcare >> https://intermountainhealthcare.org/

    • 35 min
    Episode #2: How Novant Health Broke Boundaries in Digital Innovation, with Angela Yochem

    Episode #2: How Novant Health Broke Boundaries in Digital Innovation, with Angela Yochem

    Angela Yochem, Novant Health’s EVP Chief Transformation and Digital Officer, takes us through her unconventional professional journey through Dell, Bank of America and Rent-A-Center that eventually landed her in healthcare, where transformation is needed most. She shares her highest priorities as a member of the C-suite, and the main motivation behind Novant Health’s new Innovation Lab. Angela also digs into tips and tricks for creating a seamless automation-infused patient journey, placing her digital bets on emerging technologies with a strong emphasis on AI. Tune in for the full episode.

    About Angela Yochem:
    Angela Yochem is the EVP Chief Transformation & Digital Officer at Novant Health, a North Carolina-based health system that spans 15 hospitals with more than 1,500 physicians. Angela has spent her career filling technology leadership roles at Fortune 500 companies including BDP International, AstraZeneca, Dell, Bank of America and, most recently, as the CIO of Rent-A-Center. She was also named a winner of the CIO 100 Awards in 2022.

    Show notes:
    Follow Angela on LinkedIn >> https://www.linkedin.com/in/ayochem/Read more about Novant Health >>  https://www.novanthealth.org/

    • 27 min
    Episode #1: Edward Marx's Top Strategies for Digital Acceleration Within a Health System

    Episode #1: Edward Marx's Top Strategies for Digital Acceleration Within a Health System

    Edward Marx, CEO of Divurgent and former CIO of Cleveland Clinic, reveals the strategies required to push digital innovation projects forward within a health system. In an age of heightened digital demand from providers and patients, Marx suggests that executives such as CIOs, CMIOs and CDOs place their emphasis on governance within the healthcare organization, and take the time to go “undercover” in the hospital to understand daily challenges on a tangible, human level. Tune in to hear the full episode.

    About Edward Marx:
    Edward Marx is a highly-decorated health IT leader; over the past decade, he has been named HIMSS/CHIME CIO of the Year, “Top 100 Leader” by CIO and Computer World, and “Top Healthcare IT Executive” and “17 Most Influential People in Healthcare” by Becker’s. After a successful tenure as CIO of Cleveland Clinic and several other healthcare organizations, he now serves as the CEO of Divurgent. Ed is also the NY Times bestselling author of “Healthcare Digital Transformation: How Consumerism, Technology and Pandemic are Accelerating the Future”.

    Show notes:
    Follow Ed Marx on LinkedIn >> https://www.linkedin.com/in/edwardmarx/ Read more about Divurgent >> https://www.divurgent.com/ Ed's NY Times Bestseller >> "Healthcare Digital Transformation"

    • 36 min