100 episodes

Cherryleaf Ltd.'s podcast on becoming a better technical and business communicator.

www.cherryleaf.com

The Cherryleaf Podcast Cherryleaf

    • Technology

Cherryleaf Ltd.'s podcast on becoming a better technical and business communicator.

www.cherryleaf.com

    117. How to create an award-winning developer portal

    117. How to create an award-winning developer portal

    With the Dev Portal Awards 2021 under way, we look at the characteristics of an award-winning developer portal. 


    Dev Portal Awards 2021


    What is your developer portal’s KPI score?


    About Cherryleaf:


    Cherryleaf

    • 26 min
    116. What should startups consider when writing their first docs?

    116. What should startups consider when writing their first docs?

    If a startup came to you asking for a checklist of actions they should take/consider when it comes to writing their first docs, what would you tell them?
     
    We asked that question on Social Media. In this episode, we reveal what people said. 
     
    Get the ultimate user onboarding content checklist for start-ups
     

    About Cherryleaf:


    Cherryleaf


     

    • 15 min
    115. Creating Learning and Development content with Flare (interview)

    115. Creating Learning and Development content with Flare (interview)

    Unexpected bonus August episode.


    We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been included in latest release of MadCap Flare. 


    More information:


    New Release: MadCap Flare 2021 r2 Bridging the Gap Between Technical Authoring and Learning & Development


    Webinar recording: Major New Learning & Development Updates in MadCap Flare 2021 r2


    New free elearning course from Cherryleaf:


    Trends in Technical Communication


    About Cherryleaf:


    Cherryleaf


     

    • 21 min
    114. Nine common onboarding mistakes that software companies make

    114. Nine common onboarding mistakes that software companies make

    Ellis looks at nine common onboarding mistakes that software companies make:


    Not thinking about jobs to be done, but features

    Overloading users with information

    Writing for a single audience

    Not providing or not co-ordinating the five pillars of onboarding content

    Getting the timing wrong

    Unclear goals

    Leaving "seams" in the onboarding experience 

    Poor quality content

    No testing or metrics


    Take our quiz:  


    What type of technical writer are you?


    Planning and creating content for customer onboarding – training course


    Cherryleaf


    To contact Cherryleaf: info@cherryleaf.com


     


    Photo by Markus Spiske from Pexels

    • 23 min
    113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule

    113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule

    We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.


    We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.


    What does Hotjar do?

    Why are heatmaps important?

    How have you used heatmaps and recordings to improve Hotjar's knowledge base?

    How easy is this to do?

    How much time should you schedule?

    What have been the benefits?

    What have been the downsides?

    If people want more information, where should they go?


    More information:


    The Importance of Using Analytics and Feedback for your Documentation - conference presentation recording


    Take our quiz:  


    What type of technical writer are you?


     


    Cherryleaf newsletter


    To contact Cherryleaf: info@cherryleaf.com


     


     


     

    • 25 min
    112. Nobody ever wants to buy software, with Toby Chapman-Dawe

    112. Nobody ever wants to buy software, with Toby Chapman-Dawe

    Ellis talks to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software.


    Toby is Managing Director of Strand. Toby specialises in communicating the business benefits of enterprise technology. Formerly a journalist in the UK writing for trade and national press, Toby transferred to the world of advertising in the Netherlands. Later, he moved back to magazine publishing and conference management in the UK. Toby now runs Strand, the global writing and design agency that serves the enterprise technology sector. And he keeps bees, though not at Strand. (We did not talk about the bees.)


    More information:


    Strand


    Toby Chapman Dawe's profile on LinkedIn


     


    Take our quiz:  


    What type of technical writer are you?


     


    Cherryleaf newsletter


    To contact Cherryleaf: info@cherryleaf.com


     

    • 37 min

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